Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
#1471
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,985
Thanks! What is the compensation if the flight is cancelled and the routing they offered me was the next day (i.e. to arrive almost a day later) and I instead re-book on an earlier flight (i.e a day or 2 days prior to the original flight)? Is it the 250 euro per passenger?
Also compensation may not be payable depending on the reason.
#1472
Join Date: Dec 2013
Location: UK
Programs: BAEC
Posts: 655
True that it is reason dependent. But I would love to see the exceptional circumstances they rely on here when they cancelled 4 days+ prior.
#1473
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
If it helps the NCL evening service to Frankfurt is running for some reason, so that would be the easiest option if Lufthansa can rebook you on that, there are seats for sale. But you get the full distance compensation, EDI to EZE, or should do, and cancellation stands alone even if you decide not to fly at all. But it's all in the initial posts, it wouldn't be sensible to re-write it all for every single enquiry in this space.
#1474
Join Date: Dec 2013
Location: UK
Programs: BAEC
Posts: 655
If it helps the NCL evening service to Frankfurt is running for some reason, so that would be the easiest option if Lufthansa can rebook you on that, there are seats for sale. But you get the full distance compensation, EDI to EZE, or should do, and cancellation stands alone even if you decide not to fly at all. But it's all in the initial posts, it wouldn't be sensible to re-write it all for every single enquiry in this space.
Thanks for info about re-routing but that is sorted now. Took same flights a few days earlier. Which is ideal - what we want is an easy leisure trip. If I was going by myself I might have appreciated changing at various airports along the way.
#1475
Join Date: Jan 2005
Location: Surrey
Programs: BA Executive Club Gold
Posts: 176
Interesting first response from Customer Services today to a claim for cancelled flight compensation I made in March. No claim made for alternative travel arrangements.
I'd like to inform you that in order to investigate your claim for EU compensation, we'd require the proof of your alternative travel arrangement to xxx showing the planned departure and arrival timings. This maybe a boarding pass, e-ticket receipt, or a proof of travel from the operating airlines. I'd request you to please send us any of these documents by clicking here.
Maybe by coincicdence I got my first response from CEDR an hour earlier, asking me to confirm that I had waited more than 8 weeks before contacting them (I thought I had already done this in the claim).
I'd like to inform you that in order to investigate your claim for EU compensation, we'd require the proof of your alternative travel arrangement to xxx showing the planned departure and arrival timings. This maybe a boarding pass, e-ticket receipt, or a proof of travel from the operating airlines. I'd request you to please send us any of these documents by clicking here.
Maybe by coincicdence I got my first response from CEDR an hour earlier, asking me to confirm that I had waited more than 8 weeks before contacting them (I thought I had already done this in the claim).
#1476
Join Date: Apr 2014
Programs: BA Exec Club Gold, Hilton Diamond, IHG Platinum, Marriott Bonvoy Platinum
Posts: 214
Hello
My BA2874 Gatwick to Ibiza on 25 June at 2115 was cancelled 9 days ago.
I tried to check the cancellation code on ExpertFlyer but the flight simply does not display when I search.
Can anyone tell me the reason for cancellation and cancellation code ? (and thus if I can make an EU261 claim ?)
Thanks in advance
My BA2874 Gatwick to Ibiza on 25 June at 2115 was cancelled 9 days ago.
I tried to check the cancellation code on ExpertFlyer but the flight simply does not display when I search.
Can anyone tell me the reason for cancellation and cancellation code ? (and thus if I can make an EU261 claim ?)
Thanks in advance
#1477
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,536
and of course alternative travel is none of their business. The right to U.K. 261 compensation is not dependent on your actions, it is a consequence of theirs
#1478
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
Hello
My BA2874 Gatwick to Ibiza on 25 June at 2115 was cancelled 9 days ago.
I tried to check the cancellation code on ExpertFlyer but the flight simply does not display when I search.
Can anyone tell me the reason for cancellation and cancellation code ? (and thus if I can make an EU261 claim ?)
Thanks in advance
My BA2874 Gatwick to Ibiza on 25 June at 2115 was cancelled 9 days ago.
I tried to check the cancellation code on ExpertFlyer but the flight simply does not display when I search.
Can anyone tell me the reason for cancellation and cancellation code ? (and thus if I can make an EU261 claim ?)
Thanks in advance
#1479
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
I am UKEC based and am making an Eu261 claim for a cancelled flight ex Eu to the UK. If my claim were to be paid, would it be in GBP or EUR? I need to know which bank details to give.
Are BA currently subject to any mandatory capacity restraints for T5 departures / arrivals? Just wondering whether they are going to try that as an excuse.
Flight of 1,600km cancelled with 48 hrs notice, rebooked onto flight leaving almost 3 hrs earlier. Should be €400? Have I affected that by ultimately opting for a flight leaving the previous day (but at the same time as the original flight, which worked better for me logistically than the offered alternative earlier on the original date)?
Can anyone assist with the recorded reason for the cancellation of the BA2721 today (24 Jun)? EF is showing OPEY. Does that mean they will definitely accept an Eu261 claim (I have read on another thread that the Y should mean it is eligible)?
Are BA currently subject to any mandatory capacity restraints for T5 departures / arrivals? Just wondering whether they are going to try that as an excuse.
Flight of 1,600km cancelled with 48 hrs notice, rebooked onto flight leaving almost 3 hrs earlier. Should be €400? Have I affected that by ultimately opting for a flight leaving the previous day (but at the same time as the original flight, which worked better for me logistically than the offered alternative earlier on the original date)?
Can anyone assist with the recorded reason for the cancellation of the BA2721 today (24 Jun)? EF is showing OPEY. Does that mean they will definitely accept an Eu261 claim (I have read on another thread that the Y should mean it is eligible)?
Last edited by Frequentflyer99; Jun 24, 2022 at 2:40 am
#1480
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
OPEY indeed includes a Y for EC261 eligible. OPE means operational, probably staff shortage. HAL have asked airlines to cut capacity, but they gave 3 weeks notice of this. If it was in this category it would show OPEN and there have been a few of those around (e.g. when flow rates were cut). You will probably get half payment for going early, particularly given that was the flight that the Disruption page showed for you. There is a debate upthread about this, but this is what would be paid by BA, rightly or wrongly. BA can pay in either GBP or EUR or quite a few other currencies via Swift, the detault in your case is GBP and that will typically be faster than alternative currencies.
#1481
Join Date: Apr 2014
Programs: BA Exec Club Gold, Hilton Diamond, IHG Platinum, Marriott Bonvoy Platinum
Posts: 214
Yes that does happen, particularly to flights that were taken out well before departure like this. The data we are looking at here is an Amadeus scrape which is intended for operational staff use at the point of departure, so there isn't much point in putting data for flights that were never going to be operational, or indeed retaining data for things that happened more than a day or two back. But the usual two points, it's not for you to prove your case, it's for BA to disprove their case. Secondly for cancellations done in advance (but before 7 or 14 days) then it's less likely to be extraordinary circumstances since they clearly have time to do something about it. So make the claim and then we will see what they say. It's most likely a shortage of resources, and staff sickness on a workforce too small to manage their plans. LGW has told BA to reduce some LGW flights, but not many and more than 2 weeks notice was given.
Can I still make a claim if I decide not to travel and take a refund ? The alternative they booked me onto (0830 instead of 2115) is not suitable at all.
#1482
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
OPEY indeed includes a Y for EC261 eligible. OPE means operational, probably staff shortage. HAL have asked airlines to cut capacity, but they gave 3 weeks notice of this. If it was in this category it would show OPEN and there have been a few of those around (e.g. when flow rates were cut). You will probably get half payment for going early, particularly given that was the flight that the Disruption page showed for you. There is a debate upthread about this, but this is what would be paid by BA, rightly or wrongly. BA can pay in either GBP or EUR or quite a few other currencies via Swift, the detault in your case is GBP and that will typically be faster than alternative currencies.
As a quick PS, how does it work if there is a permitted alternative (a flight leaving 1hr later), but BA rebooks onto a non-permitted alternative (one leaving 3 hrs earlier)? Is one entitled to rely on the offered alternative as the basis for the claim, or would BA argue that the pax should pro-actively have manually selected the permitted alternative
#1483
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
Yes, cancellation compensation stems from the event, and that has happened. It's different to delay compensation, where broadly speaking you have to sustain the event to have a claim. But once cancelled - and if no substitute is offered within the relevant time frames via the Disruption page in MMB - then you can have both a refund and EC261 cancellation refund. Note that if the disruption page gave an alternative before the cancellation and thus has you arriving early / on time then the amount you will get from BA will be half the standard amount.
#1484
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,807
I made an online claim on 02/04/2022 regarding a cancellation that was fewer than 14 days before departure. I received email notification on the same day confirming receipt of the claim. I have subsequently recieved updates saying pretty much to keep waiting on 11/04/2022, 16/04/2022 and 30/04/2022 and nothing since then (the last one had subject line "Sorry you're still waiting". What is the best way to follow this up now?
#1485
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,840
I made an online claim on 02/04/2022 regarding a cancellation that was fewer than 14 days before departure. I received email notification on the same day confirming receipt of the claim. I have subsequently recieved updates saying pretty much to keep waiting on 11/04/2022, 16/04/2022 and 30/04/2022 and nothing since then (the last one had subject line "Sorry you're still waiting". What is the best way to follow this up now?