Originally Posted by LSunbury

Interesting first response from Customer Services today to a claim for cancelled flight compensation I made in March. No claim made for alternative travel arrangements.

I'd like to inform you that in order to investigate your claim for EU compensation, we'd require the proof of your alternative travel arrangement to xxx showing the planned departure and arrival timings. This maybe a boarding pass, e-ticket receipt, or a proof of travel from the operating airlines. I'd request you to please send us any of these documents by clicking here.

Maybe by coincicdence I got my first response from CEDR an hour earlier, asking me to confirm that I had waited more than 8 weeks before contacting them (I thought I had already done this in the claim).