Originally Posted by
enoughtoo
What should I do if I have filed a complaint for expenses and compensation of a canceled flight, and BA replied me 1 email per week for 4 weeks asking me to wait for the process, then no more replies for one month? Should I email them or direct go for MCOL/CEDR?
This seems to be a typical BA response/timescale. Once you are past 8 weeks from lodging the claim you can go straight to CEDR. It is best to enclose ta copy of the first BA email to prove the 8 week period has elapsed.
Last edited by LSunbury; Jun 23, 2022 at 1:44 pm
Reason: Too slow!