FlyerTalk Forums - View Single Post - The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Old Jun 23, 2022, 1:41 pm
  #1463  
corporate-wage-slave
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Originally Posted by enoughtoo
What should I do if I have filed a complaint for expenses and compensation of a canceled flight, and BA replied me 1 email per week for 4 weeks asking me to wait for the process, then no more replies for one month? Should I email them or direct go for MCOL/CEDR?
I suspect they will answer at some point but there is clearly a backlog at Customer Relations. If you have waited long enough then you can start MCOL. If you have waited more than 8 weeks then you can go straight to CEDR. Recent posts have given the advantages and disadvantages of each option.
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