Originally Posted by
enoughtoo
What should I do if I have filed a complaint for expenses and compensation of a canceled flight, and BA replied me 1 email per week for 4 weeks asking me to wait for the process, then no more replies for one month? Should I email them or direct go for MCOL/CEDR?
I suspect they will answer at some point but there is clearly a backlog at Customer Relations. If you have waited long enough then you can start MCOL. If you have waited more than 8 weeks then you can go straight to CEDR. Recent posts have given the advantages and disadvantages of each option.