corporate-wage-slave

It's £110 because you arrive before your scheduled time. But it is per fare paying passenger, which I assume means all 3 of you.

wilsnunn

Thanks as always c-w-s.

newbyuk

Question for the hive - BA have just cancelled my flight to NYC next Wednesday (6 days notice) and put me on a later flight which means I miss my connection to LAX same day. Given it’s less than 7 days notice can I assume I will get EU261 compensation for the cancellation irrespective of any rerouting I may take to arrive earlier or later given the late notice?

corporate-wage-slave

Depends on whether you have a through ticket and depends on your arrival times.

newbyuk

So it was a through ticket LHR JFK LAX
they cancelled LHR JFK and I have 3 choices I guess
1. refund and walk away
2. go 5 hours later to JFK miss my connection to LAX and therefore have to overnight in JFK and arrive 12hrs later to LAX
3. leave 5 hrs earlier from LHR and arrive into LAX 4 hours earlier

Edinflyer

It is BA claiming that we arrived 1hr 59mins late although have not provided any documents in their defence bundle to show this. I didn’t mention anything about timing in the CEDR claim - BA customer relations had just initially told us they weren’t paying due to COVID, no mention of not paying due to the timing of arrival. It is only in the CEDR defence they have mentioned this.

We have a slightly weird situation where our original look flight was cancelled for passengers but actually still flew. I included a screenshot of Flightradar showing this and it shows that flight arrived about 1hr early. So in real terms we actually arrived about 3hrs later than we would have had we been on that plane. May not convince them but worth a shot along with challenging the highly convenient point that we supposedly arrived 1min under the 2hr requirement. As CEDR say that consumers cannot provide any further evidence I am hoping the same applies to BA

sky_flyer

Hi All -

BA have finally came back with an update regarding our flight from MLE - LHR - They are saying the following:


I've gone back to them asking if they could confirm that it is their final position and issue me with a deadlock letter so I can take the claim to CEDR. Interestingly they've added some more minutes from their first response. I also advised that their response is not factual and frankly insulting.

I just don't understand why they're dragging their heels so much, it's pretty obvious that the plane doors were not opened at the time they're stating. My Wife has a photo of us still on the plane at 21:18.

When I do the CEDR claim - would the compensation that we're entitled to be the full rate or reduced rate?

Thanks in advanced for any help!

corporate-wage-slave

It's full rate from 4 hours, and half rate for 3 to 4 hours, given the distance. For the benefit of others, the issue you have here is that while the above timings are correct for the aircraft, you were not able to leave the aircraft for some time after these times because there was a staff shortage of ground staff - a frequent problem at the moment. I've often argued here that there is very little point getting into discussions with BA CR: once they have said no, waste no further time and just ask for confirmation that their answer will not change, which you have now done, but it you are past 8 weeks then you don't need to do that for CEDR, since 8 weeks is their time frame anyway. For MCOL it can be faster still if you stick to the court timetables. I don't think you set the compensation due in CEDR (you do in MCOL), that falls out of the claim processing anyway.

scottnp

I am now at the 4 week mark from my claim - which was caused by the IT meltdown. I can’t speak for anyone else, but I sure haven’t been fast tracked!!

SASFlyer

Quick question: has anyone recently tried to send an e-mail to Sean Doyle's email to try to get a sensible response to EU compensation related issues? If so, did you get a response and how long did it take?

EDIwanderer

I submitted an EC261 claim on January 19th, after waiting two months for anything other than automated replies I sent an email to Doyle and BAH customer relations. No reply yet.

Tobias-UK

It is the scheduled time of arrival versus the actual time of arrival that matters.

SASFlyer

Cheers! This is all pretty disappointing after the "commitments to improve" at the start of the year...

corporate-wage-slave

I would point out that after 8 weeks from filing the initial complaint, you can - and should - start the CEDR process. And CEDR will set some timeline for BA's response. If BA haven't sent anything of substance to a complaint then they'll have to act fairly quickly

Plu2370

Currently on a BAH and received a message that the return LHR-CDG leg of the LAX-LHR-CDG trip has been cancelled.

Offered rebooking to a flight that would get us into Paris 3hrs 40mins late. Notification was 8 days before flight.

Two questions:

- we no longer need to be in Paris, I’m planning emailing BAH to say the new flights don’t work and to end the trip in London. Maybe this will generate a small refund?

- any compensation due for the late notice cancellation? Or is this impacted by not taking the rescheduled flight?

thanks as always 😀