Originally Posted by
SASFlyer
Quick question: has anyone recently tried to send an e-mail to Sean Doyle's email to try to get a sensible response to EU compensation related issues? If so, did you get a response and how long did it take?
Originally Posted by
EDIwanderer
I submitted an EC261 claim on January 19th, after waiting two months for anything other than automated replies I sent an email to Doyle and BAH customer relations. No reply yet.
I would point out that after 8 weeks from filing the initial complaint, you can - and should - start the CEDR process. And CEDR will set some timeline for BA's response. If BA haven't sent anything of substance to a complaint then they'll have to act fairly quickly