Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Apr 27, 2022, 10:55 am
#1171
Join Date: Oct 2019
Location: Dublin
Programs: BA Silver
Posts: 52
Apr 28, 2022, 2:46 am
#1172
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,908
I wonder if BA will proactively publicise the return to previous restrictions.
If so, what would they call the new normal ?
"Book without confidence"
"Book with slightly less confidence than you had before"
I suspect it won't be either of those, sadly, but I do think that many people have got accustomed to more flexibility and won't like the withdrawal symptoms.
If so, what would they call the new normal ?
"Book without confidence"
"Book with slightly less confidence than you had before"
I suspect it won't be either of those, sadly, but I do think that many people have got accustomed to more flexibility and won't like the withdrawal symptoms.
Apr 28, 2022, 10:42 am
#1173
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
I've got an award booking that I need to cancel. I understand that BwC means that I will simply get my Avios & money back.
But is the cancellation window the 24 hours prior of an Avios booking? Or the "until check-in closes" of BwC?
But is the cancellation window the 24 hours prior of an Avios booking? Or the "until check-in closes" of BwC?
Apr 28, 2022, 12:59 pm
#1174
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,858
Check-in closes, but I would do it as soon as you can.
May 13, 2022, 7:47 am
#1176
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
(assuming the Avios booking is for flights during the BwC period of eligibility - 30 September 2022)
May 14, 2022, 11:12 am
#1177
Join Date: Feb 2014
Posts: 46
Great, thanks. Does this apply only to BA flights or does it also apply to partner flights booked with Avios?
May 14, 2022, 11:19 am
#1178
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,858
May 14, 2022, 3:32 pm
#1179
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
I wonder if BA will proactively publicise the return to previous restrictions.
If so, what would they call the new normal ?
"Book without confidence"
"Book with slightly less confidence than you had before"
I suspect it won't be either of those, sadly, but I do think that many people have got accustomed to more flexibility and won't like the withdrawal symptoms.
If so, what would they call the new normal ?
"Book without confidence"
"Book with slightly less confidence than you had before"
I suspect it won't be either of those, sadly, but I do think that many people have got accustomed to more flexibility and won't like the withdrawal symptoms.
May 15, 2022, 4:23 am
#1180
Join Date: Dec 2017
Posts: 833
My guess - and it's just a guess - if the US drops the pre departure testing requirement over the next 1-2 months, then BWC will not be extended.
The USA testing requirements are not the whole picture, but would suspect they drive a big part of the equation.
The USA testing requirements are not the whole picture, but would suspect they drive a big part of the equation.
May 26, 2022, 4:14 am
#1181
Join Date: Dec 2003
Location: NYC
Posts: 6,437
I'm considering booking JFK-LHR return on a mixed AA BA itinerary to be completed before 30 September. The conditions page for the flights says no refunds. Does that mean BWC does not apply?
Your ticket conditions
Changes to your ticket. Changes permitted at any time for the difference in fare. Changes subject to availability.
Refunds. There are no refunds except for any government & airport taxes.
Service fees. To cancel your booking it is $10.00 online or $25.00 by phone. To make changes to the date/time it is free online or $25.00 by phone.
May 26, 2022, 4:20 am
#1182
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
I'm considering booking JFK-LHR return on a mixed AA BA itinerary to be completed before 30 September. The conditions page for the flights says no refunds. Does that mean BWC does not apply?
Your ticket conditions
Changes to your ticket. Changes permitted at any time for the difference in fare. Changes subject to availability.
Refunds. There are no refunds except for any government & airport taxes.
Service fees. To cancel your booking it is $10.00 online or $25.00 by phone. To make changes to the date/time it is free online or $25.00 by phone.
What is shown are the fare conditions. I think other than not showing a change fee, they never explicitly referenced BWC.
May 26, 2022, 5:12 am
#1183
Join Date: Dec 2003
Location: NYC
Posts: 6,437
I understand if I cancel a cash booking and get a voucher I'd have to use it for travel to be completed before end of September 2023. However, if I want cash, "If you choose not to use your Future Travel Voucher, you may be able to get a refund ... We will contact you if you are eligible for a refund. You can continue to use your Future Travel Voucher to make a booking."
When would they tell me if I could get cash? I'd like to know well in advance of the date the voucher would expire.
Also, could I use the FTV on any flight I can book through BA, even it the flight is on AA, IB, etc.?
May 26, 2022, 5:44 am
#1185
Join Date: Dec 2003
Location: NYC
Posts: 6,437
I had heard they were refunding under "If you choose not to use your Future Travel Voucher, you may be able to get a refund" even though they are not obligated to do so. Is that not accurate?