Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Aug 25, 2022, 10:52 am
#1322
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
I have a booking that either need to cancel or change. If I cancel, I’ll loose the expired companion voucher. If I amend, it’ll have to be within the 12 month validity. The agent on the phone also said that the new flight would have to be within the same Avios zone. Is that correct?
Aug 25, 2022, 1:55 pm
#1323
Join Date: Aug 2014
Posts: 2,660
I have a booking that either need to cancel or change. If I cancel, I’ll loose the expired companion voucher. If I amend, it’ll have to be within the 12 month validity. The agent on the phone also said that the new flight would have to be within the same Avios zone. Is that correct?
Aug 26, 2022, 12:52 am
#1324
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Aug 26, 2022, 12:59 pm
#1326
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
Aug 26, 2022, 1:20 pm
#1327
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
But I thought that even avios bookings booked under the policy could be changed for free, subject to availability?!
Aug 26, 2022, 2:46 pm
#1328
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
Well to be fair you aren't giving us much help here with specifics. BWC ends on 30 September and there are two BWC policies depending on when you bought the ticket. There are circumstances where a free change is possible, so for example if the ticket was bought before 8 June, for all travel completion by 30 September, and no previous changes that would be fee free.
Aug 26, 2022, 3:06 pm
#1329
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Well to be fair you aren't giving us much help here with specifics. BWC ends on 30 September and there are two BWC policies depending on when you bought the ticket. There are circumstances where a free change is possible, so for example if the ticket was bought before 8 June, for all travel completion by 30 September, and no previous changes that would be fee free.
P.S. Going to BLQ in November!
Sep 17, 2022, 2:52 am
#1330
Join Date: Sep 2004
Location: GLA
Programs: Chevalier de la Gallentrie - Knight of the Platinum Hair Brush, BA Gold, Hilton Gold
Posts: 1,389
I'm due to travel on Wednesday next week - flight only - GLA-LHR-SOF and back. Might need to postpone the trip and wanted to check if i'll be able to simply get an FTV for the full value of the trip to use on a future booking, or whether i'll incur a change fee if cancelling (rather than simply changing dates)?
- Booking was made in July, so past the 8th of June date for fee-free changes (which is why i'm not clear if that applies to full cancellations for FTVs or simply for rebooking to new dates)
- Booking was paid for with cash and some avios to reduce the cash price
- destination isn't important for future rebooking - this was purely a TP trip before my year end (8th December), so I have plenty of choices to rebook before that date - hence cancellation is preferable.
- how long does it usually take for the FTV to appear (as i'd be keen to rebook as soon as I can - likely in October/November - to secure the best pricing currently available)
Sep 17, 2022, 3:20 am
#1331
Join Date: Aug 2019
Programs: BA Exec Gold
Posts: 372
I'm due to travel on Wednesday next week - flight only - GLA-LHR-SOF and back. Might need to postpone the trip and wanted to check if i'll be able to simply get an FTV for the full value of the trip to use on a future booking, or whether i'll incur a change fee if cancelling (rather than simply changing dates)?
- Booking was made in July, so past the 8th of June date for fee-free changes (which is why i'm not clear if that applies to full cancellations for FTVs or simply for rebooking to new dates)
- Booking was paid for with cash and some avios to reduce the cash price
- destination isn't important for future rebooking - this was purely a TP trip before my year end (8th December), so I have plenty of choices to rebook before that date - hence cancellation is preferable.
- how long does it usually take for the FTV to appear (as i'd be keen to rebook as soon as I can - likely in October/November - to secure the best pricing currently available)
Sep 17, 2022, 11:18 am
#1332
Join Date: Sep 2004
Location: GLA
Programs: Chevalier de la Gallentrie - Knight of the Platinum Hair Brush, BA Gold, Hilton Gold
Posts: 1,389
Worked perfectly - no issues with cancellation for FTV - was in my inbox after about 10 minutes.