Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Jun 22, 2022, 3:23 pm
#1246
Join Date: Sep 2015
Posts: 243
Thanks Karfa - correct, this flight not part of a BAH and definitely no changes since June 8th! I’ll call them again tomorrow - it’s gone to the fares dept for them to calculate the amount of refund (if any) due so I can chat to them then. The agent didn’t seem too clued up on things.
Jun 24, 2022, 11:01 pm
#1247
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 489
Flying to prague this morning but one of our group now can’t make it as has tested positive since checking in yesterday.
Am I right in thinking we can still split this passenger out of the booking at request a FTV for their portion?
if so, what’s the best way to do this? At LHR? Checkin? Lounge guest services?
Am I right in thinking we can still split this passenger out of the booking at request a FTV for their portion?
if so, what’s the best way to do this? At LHR? Checkin? Lounge guest services?
Jun 25, 2022, 12:43 am
#1248
Join Date: May 2010
Location: UK
Posts: 5,380
Just one more thing, as again I can't seem to find the information anywhere - the booking for my brother and nephews has around £650 of seat reservation fees already paid on top of the deposit (exit row seats in both directions). If I request a voucher do the seat reservation fees get lumped in with the deposit amount for use against against a future booking, or are they ring-fenced somehow?
Jun 25, 2022, 1:46 am
#1249
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Flying to prague this morning but one of our group now can’t make it as has tested positive since checking in yesterday.
Am I right in thinking we can still split this passenger out of the booking at request a FTV for their portion?
if so, what’s the best way to do this? At LHR? Checkin? Lounge guest services?
Am I right in thinking we can still split this passenger out of the booking at request a FTV for their portion?
if so, what’s the best way to do this? At LHR? Checkin? Lounge guest services?
Jun 27, 2022, 3:04 am
#1250
Join Date: Aug 2015
Location: Manchester, UK
Posts: 13
Hypothetical scenario - keen to get everyone's thoughts...
I've got a booking MAN>LHR>JFK for November 2nd 2022, so as it stands is not covered by BWC for a voucher. However, if I was to change the dates via MMB/Calling Up to a pre-Sept 30th date, pay any difference in fare, and THEN cancel & claim - would it be eligible for a voucher?
Long story short, I booked flights with a now-ex SO, so it seems like this would be my only hope of salvaging the booking. Unless anyone has any other suggestions?
I've got a booking MAN>LHR>JFK for November 2nd 2022, so as it stands is not covered by BWC for a voucher. However, if I was to change the dates via MMB/Calling Up to a pre-Sept 30th date, pay any difference in fare, and THEN cancel & claim - would it be eligible for a voucher?
Long story short, I booked flights with a now-ex SO, so it seems like this would be my only hope of salvaging the booking. Unless anyone has any other suggestions?
Jun 27, 2022, 8:49 am
#1251
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,297
Book with confidence ended earlier this month, so the answer is probably no, sorry.
Completely off-topic: Your only chance is offering your second ticket to someone with the same name. There was a story like that a while back.
Completely off-topic: Your only chance is offering your second ticket to someone with the same name. There was a story like that a while back.
Jun 27, 2022, 9:04 am
#1252
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Hypothetical scenario - keen to get everyone's thoughts...
I've got a booking MAN>LHR>JFK for November 2nd 2022, so as it stands is not covered by BWC for a voucher. However, if I was to change the dates via MMB/Calling Up to a pre-Sept 30th date, pay any difference in fare, and THEN cancel & claim - would it be eligible for a voucher?
Long story short, I booked flights with a now-ex SO, so it seems like this would be my only hope of salvaging the booking. Unless anyone has any other suggestions?
I've got a booking MAN>LHR>JFK for November 2nd 2022, so as it stands is not covered by BWC for a voucher. However, if I was to change the dates via MMB/Calling Up to a pre-Sept 30th date, pay any difference in fare, and THEN cancel & claim - would it be eligible for a voucher?
Long story short, I booked flights with a now-ex SO, so it seems like this would be my only hope of salvaging the booking. Unless anyone has any other suggestions?
Jun 28, 2022, 3:13 am
#1253
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
Hypothetical scenario - keen to get everyone's thoughts...
I've got a booking MAN>LHR>JFK for November 2nd 2022, so as it stands is not covered by BWC for a voucher. However, if I was to change the dates via MMB/Calling Up to a pre-Sept 30th date, pay any difference in fare, and THEN cancel & claim - would it be eligible for a voucher?
Long story short, I booked flights with a now-ex SO, so it seems like this would be my only hope of salvaging the booking. Unless anyone has any other suggestions?
I've got a booking MAN>LHR>JFK for November 2nd 2022, so as it stands is not covered by BWC for a voucher. However, if I was to change the dates via MMB/Calling Up to a pre-Sept 30th date, pay any difference in fare, and THEN cancel & claim - would it be eligible for a voucher?
Long story short, I booked flights with a now-ex SO, so it seems like this would be my only hope of salvaging the booking. Unless anyone has any other suggestions?
Jun 28, 2022, 3:17 am
#1254
Join Date: May 2004
Posts: 2,661
Hi everyone - sorry if this has already been answered but this is a long thread and I have an urgent problem that requires me to understand the book with confidence policy.
I have an itinerary that falls under the policy (booked at BA.com back in February for flights in July).
I’d like to change dates/cities, and understand that no fee applies but a fare difference might. Is the fare difference calculated as though I were buying a new flight today? Advance purchase requirements would make any new choice of mine much more expensive, but then again I bought my flights months ago.
Also, I read somewhere that they are allowing refunds instead of vouchers now, but not sure if that’s true and how to execute that.
Thank you for your help.
I have an itinerary that falls under the policy (booked at BA.com back in February for flights in July).
I’d like to change dates/cities, and understand that no fee applies but a fare difference might. Is the fare difference calculated as though I were buying a new flight today? Advance purchase requirements would make any new choice of mine much more expensive, but then again I bought my flights months ago.
Also, I read somewhere that they are allowing refunds instead of vouchers now, but not sure if that’s true and how to execute that.
Thank you for your help.
Jun 28, 2022, 3:21 am
#1255
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Hi everyone - sorry if this has already been answered but this is a long thread and I have an urgent problem that requires me to understand the book with confidence policy.
I have an itinerary that falls under the policy (booked at BA.com back in February for flights in July).
I’d like to change dates/cities, and understand that no fee applies but a fare difference might. Is the fare difference calculated as though I were buying a new flight today? Advance purchase requirements would make any new choice of mine much more expensive, but then again I bought my flights months ago.
Also, I read somewhere that they are allowing refunds instead of vouchers now, but not sure if that’s true and how to execute that.
Thank you for your help.
I have an itinerary that falls under the policy (booked at BA.com back in February for flights in July).
I’d like to change dates/cities, and understand that no fee applies but a fare difference might. Is the fare difference calculated as though I were buying a new flight today? Advance purchase requirements would make any new choice of mine much more expensive, but then again I bought my flights months ago.
Also, I read somewhere that they are allowing refunds instead of vouchers now, but not sure if that’s true and how to execute that.
Thank you for your help.
You can still get a FTV. Just fill in the form here https://www.britishairways.com/trave...&wfpId=covidn/
Jun 28, 2022, 3:33 am
#1256
Join Date: May 2004
Posts: 2,661
Thanks. One other question (I’m afraid I already know the answer).
For passengers affected by industrial action of other carriers and made unable to reach their point of origin, is there any consideration given?
Short story long, I’m in ARN and have a flight to NCE, then BA flights from NCE to PHL. If SK strikes, it’s almost impossible I would be able to get to NCE. Any way I’d be able to get a later/alternate flight because of that, or am I stuck only taking a voucher?
EDIT - BA also previously cancelled flights in the booking and allowed changes without repricing. Is that one-time only, or could I try to make another change?
For passengers affected by industrial action of other carriers and made unable to reach their point of origin, is there any consideration given?
Short story long, I’m in ARN and have a flight to NCE, then BA flights from NCE to PHL. If SK strikes, it’s almost impossible I would be able to get to NCE. Any way I’d be able to get a later/alternate flight because of that, or am I stuck only taking a voucher?
EDIT - BA also previously cancelled flights in the booking and allowed changes without repricing. Is that one-time only, or could I try to make another change?
Last edited by Schultzois; Jun 28, 2022 at 3:39 am
Jun 28, 2022, 3:43 am
#1257
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Thanks. One other question (I’m afraid I already know the answer).
For passengers affected by industrial action of other carriers and made unable to reach their point of origin, is there any consideration given?
Short story long, I’m in ARN and have a flight to NCE, then BA flights from NCE to PHL. If SK strikes, it’s almost impossible I would be able to get to NCE. Any way I’d be able to get a later/alternate flight because of that, or am I stuck only taking a voucher?
EDIT - BA also previously cancelled flights in the booking and allowed changes without repricing. Is that one-time only, or could I try to make another change?
For passengers affected by industrial action of other carriers and made unable to reach their point of origin, is there any consideration given?
Short story long, I’m in ARN and have a flight to NCE, then BA flights from NCE to PHL. If SK strikes, it’s almost impossible I would be able to get to NCE. Any way I’d be able to get a later/alternate flight because of that, or am I stuck only taking a voucher?
EDIT - BA also previously cancelled flights in the booking and allowed changes without repricing. Is that one-time only, or could I try to make another change?
if you have already made your free change to your BA booking after a cancellation then any further changes are as per fare rules, unless you get another cancellation or significant time change.
Jun 28, 2022, 3:48 am
#1258
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,238
i have an itin LHR-JFK-SFO and the AA portion was cancelled and re-booked automatically. flight is in september, but more generally if i needed to cancel due to passport delays...would i be entitled to the refund if the only cancellation on the itin was just the AA domestic leg? BA ticket...
never had to deal with this possibility before and id just accept, but given HMs passport delays...just thinking of contingencies.
never had to deal with this possibility before and id just accept, but given HMs passport delays...just thinking of contingencies.
Jun 28, 2022, 3:56 am
#1259
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
i have an itin LHR-JFK-SFO and the AA portion was cancelled and re-booked automatically. flight is in september, but more generally if i needed to cancel due to passport delays...would i be entitled to the refund if the only cancellation on the itin was just the AA domestic leg? BA ticket...
never had to deal with this possibility before and id just accept, but given HMs passport delays...just thinking of contingencies.
never had to deal with this possibility before and id just accept, but given HMs passport delays...just thinking of contingencies.
Jun 28, 2022, 4:17 am
#1260
Join Date: May 2004
Posts: 2,661
So yes you would pay the difference between what you originally paid, and what the fare is today for the flights you want to book.
You can still get a FTV. Just fill in the form here https://www.britishairways.com/trave...&wfpId=covidn/
You can still get a FTV. Just fill in the form here https://www.britishairways.com/trave...&wfpId=covidn/
I bought original ticket in February on BA.com. BA cancelled one segment twice, and I accepted free changes twice (the last time a week or so ago). The fact that I accepted a change after June 8 due to a cancellation shouldn’t change what is considered the “booking date” should it? Original purchase was February and was never re-priced. Also, original booking was only BA flight numbers but had legs operated by American. In the second free change, I accepted a change to Iberia for the return.
Am I correct in assuming that neither of these affect that the ticket was bought under BWC?
Thanks. I’m praying SK doesn’t strike or cancel my flight!