Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
May 26, 2022, 5:45 am
#1186
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,996
not really no. They are refunding offline FTV generally over time, but I haven’t heard of online evoucher FTVs being auto refunded.
May 29, 2022, 11:20 am
#1188
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,996
I don't see there is any way to do this unfortunately. You can split bookings which comprise multiple passengers, but I can't see you can split one between outbound and inbound flights.
May 30, 2022, 4:18 am
#1189
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold
Posts: 181
I have a very quick question about Book With Confidence:
I made a cash flight-only booking on 23rd May 2022 for outbound travel on 10 June 2022, returning 14 June 2022. The cost was approx £1000.
Am I correct in thinking that I can cancel this booking and receive the cost back as a voucher? Furthermore, am I correct in thinking that the voucher will be issued as an e-voucher?
I have tried calling the Gold Line to ask about this but I am informed by them when doing so that they are "not taking calls right now".
Many thanks
I made a cash flight-only booking on 23rd May 2022 for outbound travel on 10 June 2022, returning 14 June 2022. The cost was approx £1000.
Am I correct in thinking that I can cancel this booking and receive the cost back as a voucher? Furthermore, am I correct in thinking that the voucher will be issued as an e-voucher?
I have tried calling the Gold Line to ask about this but I am informed by them when doing so that they are "not taking calls right now".
Many thanks
Last edited by drpabs; May 30, 2022 at 4:25 am
May 30, 2022, 4:36 am
#1190
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,921
I have a very quick question about Book With Confidence:
I made a cash flight-only booking on 23rd May 2022 for outbound travel on 10 June 2022, returning 14 June 2022. The cost was approx £1000.
Am I correct in thinking that I can cancel this booking and receive the cost back as a voucher? Furthermore, am I correct in thinking that the voucher will be issued as an e-voucher?
I have tried calling the Gold Line to ask about this but I am informed by them when doing so that they are "not taking calls right now".
Many thanks
I made a cash flight-only booking on 23rd May 2022 for outbound travel on 10 June 2022, returning 14 June 2022. The cost was approx £1000.
Am I correct in thinking that I can cancel this booking and receive the cost back as a voucher? Furthermore, am I correct in thinking that the voucher will be issued as an e-voucher?
I have tried calling the Gold Line to ask about this but I am informed by them when doing so that they are "not taking calls right now".
Many thanks
Hi
Yes you will as long as you cancel prior to check in closing
Regards
Tbs
Regards
May 30, 2022, 4:40 am
#1191
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold
Posts: 181
Many thanks TBS.
One further question - is there a particular way I need to make the cancellation, or do I just do so via MMB?
Update: I went with the 'Apply for a voucher' page - the one where it says
"Enter your details below to apply for a voucher equal to the value of your flight only booking"
As a result I was told that I should receive my voucher code and details for using it by email within 7 days.
Fingers crossed it will be an e-voucher and I will receive it before too long.
One further question - is there a particular way I need to make the cancellation, or do I just do so via MMB?
Update: I went with the 'Apply for a voucher' page - the one where it says
"Enter your details below to apply for a voucher equal to the value of your flight only booking"
As a result I was told that I should receive my voucher code and details for using it by email within 7 days.
Fingers crossed it will be an e-voucher and I will receive it before too long.
Last edited by drpabs; May 30, 2022 at 4:53 am
May 30, 2022, 4:50 am
#1192
Join Date: Jul 2010
Location: RTW
Posts: 677
Pending a more expert reply, my understanding from the learned folk on this forum is that you should not cancel via MMB (unless your fare is normally fully refundable) and that for a Book with Confidence FTV you should use the appropriate form here:
https://www.britishairways.com/trave...1&wfpId=covidn
https://www.britishairways.com/trave...1&wfpId=covidn
Last edited by Bullswood; May 30, 2022 at 4:55 am
May 30, 2022, 4:59 am
#1193
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,996
Pending a more expert reply, my understanding from the learned folk on this forum is that you should not cancel via MMB (unless your fare is normally fully refundable) and that for a Book with Confidence FTV you should use the appropriate form here:
https://www.britishairways.com/trave...1&wfpId=covidn
https://www.britishairways.com/trave...1&wfpId=covidn
May 30, 2022, 5:10 am
#1194
Join Date: Jul 2010
Location: RTW
Posts: 677
The FTV form accessed separately worked fine.
May 30, 2022, 5:13 am
#1195
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold
Posts: 181
Final Update: I used the method kindly recommended by Bullswood and received the e-voucher by email about 10 minutes later. The full amount was refunded to the e-voucher.
Last edited by drpabs; Jul 8, 2022 at 2:51 am
May 30, 2022, 5:55 am
#1196
Join Date: Jul 2014
Location: Lisboa
Programs: BAEC Gold, Marriott Titanium, Hilton Diamond, IHG Spire, Easyjet Flight Club
Posts: 452
I have a booking with 3 pax for this weekend. All on same booking. All BA operated.
One Pax has decided they don't want to go. What would my options be here?
One Pax has decided they don't want to go. What would my options be here?
May 30, 2022, 5:56 am
#1197
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,996
May 30, 2022, 5:57 am
#1198
Join Date: Jul 2014
Location: Lisboa
Programs: BAEC Gold, Marriott Titanium, Hilton Diamond, IHG Spire, Easyjet Flight Club
Posts: 452
May 30, 2022, 5:59 am
#1199
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,996
depends. if its a cash booking and hasn't been changed much, it should be an online evoucher and can be used by anyone. if it's a reward flight or a booking which has previoulsy been changed quite a bit it may be an offline FTV, and that would be restricted to the passenger only.
May 30, 2022, 6:01 am
#1200
Join Date: Jul 2014
Location: Lisboa
Programs: BAEC Gold, Marriott Titanium, Hilton Diamond, IHG Spire, Easyjet Flight Club
Posts: 452
depends. if its a cash booking and hasn't been changed much, it should be an online evoucher and can be used by anyone. if it's a reward flight or a booking which has previoulsy been changed quite a bit it may be an offline FTV, and that would be restricted to the passenger only.
The eVoucher can be used by anyone, OR anyone on the booking?