Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Mar 28, 2022, 2:13 am
#1111
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,159
I can see it running up to the end of December, especially in light of the very high volumes of infection being recorded at the moment and the impact that is going to have on cancelling and rebooking flights and holidays.
Mar 28, 2022, 6:54 am
#1114
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,159
Did you cancel it on the phone and request a refund? If so, they usually credit immediately. If you cancelled online, you'll get an evoucher for the value of the Avios and taxes paid.
Mar 28, 2022, 9:31 am
#1116
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,212
Mar 28, 2022, 10:33 am
#1118
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,212
I have a number of online Avios refunds on the go at the moment, and they seem to be taking just under a week for the Avios to refund and a bit longer for the cash to refund to my Amex. Note that for these bookings refund is cash not voucher.
Mar 28, 2022, 4:05 pm
#1119
Join Date: Feb 2022
Posts: 62
Couple of questions, if I may. I’ve checked this and searched the forum but can’t find the answers so am hoping someone can help (and I won’t have to suffer Expedia’s excuse for customer service…)
I booked a BA flight via Expedia (never again!!
) which I had to cancel due to getting covid.
I now have a credit in my Expedia account, which says for *my name* only.
My queries:
- is there anyway of moving this credit to my BA account?
- can I use the credit for booking me + another, if we’re travelling on the same flights/booking?
Thanks in advance.
I booked a BA flight via Expedia (never again!!
) which I had to cancel due to getting covid.I now have a credit in my Expedia account, which says for *my name* only.
My queries:
- is there anyway of moving this credit to my BA account?
- can I use the credit for booking me + another, if we’re travelling on the same flights/booking?
Thanks in advance.
Mar 31, 2022, 9:35 am
#1120
Join Date: Mar 2018
Location: UK
Programs: BA Blue, Hilton Diamond, IHG Diamond
Posts: 304
A bit of a niche scenario, which I'm hoping someone has experienced something similar to, and can offer guidance.
No.1 son's girlfriend is travelling in the Far East, and has had a couple of changes of plans, for varying reasons.
We have ended up booking a one-way (for cash) DPS-LHR via ba.com (operated by Qatar)
This is no longer required, and she is looking to return sooner, via BKK-LHR. This is a ~GBP200 cheaper.
If she requests a voucher for DPS-LHR, from what I can tell she will get an eVoucher, possibly in IDR currency, as that was the currency of the booking (due to origin airport), although BA's FAQ's on BWC policy says they issue vouchers in USD,GBP and EUR only.
Will she be able to use the voucher to rebook BKK-LHR and get "change" in a new voucher, and ideally be able to use that for some planned UK-> Europe flying later in the year?
ba.com doesn't have the full schedule of BKK-LHR available (operated by Qatar), so another option is book a new flight direct with Qatar, which makes the ability to re-use the voucher for some UK originating flights even more important. I presume the voucher is only used by the person named on the booking, so she can have fun flying around Europe in CE to use up ~£600 vouchers, or maybe that won't go as far as it used to?
No.1 son's girlfriend is travelling in the Far East, and has had a couple of changes of plans, for varying reasons.
We have ended up booking a one-way (for cash) DPS-LHR via ba.com (operated by Qatar)
This is no longer required, and she is looking to return sooner, via BKK-LHR. This is a ~GBP200 cheaper.
If she requests a voucher for DPS-LHR, from what I can tell she will get an eVoucher, possibly in IDR currency, as that was the currency of the booking (due to origin airport), although BA's FAQ's on BWC policy says they issue vouchers in USD,GBP and EUR only.
Will she be able to use the voucher to rebook BKK-LHR and get "change" in a new voucher, and ideally be able to use that for some planned UK-> Europe flying later in the year?
ba.com doesn't have the full schedule of BKK-LHR available (operated by Qatar), so another option is book a new flight direct with Qatar, which makes the ability to re-use the voucher for some UK originating flights even more important. I presume the voucher is only used by the person named on the booking, so she can have fun flying around Europe in CE to use up ~£600 vouchers, or maybe that won't go as far as it used to?
Mar 31, 2022, 9:39 am
#1121
Join Date: Aug 2014
Posts: 2,660
A bit of a niche scenario, which I'm hoping someone has experienced something similar to, and can offer guidance.
No.1 son's girlfriend is travelling in the Far East, and has had a couple of changes of plans, for varying reasons.
We have ended up booking a one-way (for cash) DPS-LHR via ba.com (operated by Qatar)
This is no longer required, and she is looking to return sooner, via BKK-LHR. This is a ~GBP200 cheaper.
If she requests a voucher for DPS-LHR, from what I can tell she will get an eVoucher, possibly in IDR currency, as that was the currency of the booking (due to origin airport), although BA's FAQ's on BWC policy says they issue vouchers in USD,GBP and EUR only.
Will she be able to use the voucher to rebook BKK-LHR and get "change" in a new voucher, and ideally be able to use that for some planned UK-> Europe flying later in the year?
ba.com doesn't have the full schedule of BKK-LHR available (operated by Qatar), so another option is book a new flight direct with Qatar, which makes the ability to re-use the voucher for some UK originating flights even more important. I presume the voucher is only used by the person named on the booking, so she can have fun flying around Europe in CE to use up ~£600 vouchers, or maybe that won't go as far as it used to?
No.1 son's girlfriend is travelling in the Far East, and has had a couple of changes of plans, for varying reasons.
We have ended up booking a one-way (for cash) DPS-LHR via ba.com (operated by Qatar)
This is no longer required, and she is looking to return sooner, via BKK-LHR. This is a ~GBP200 cheaper.
If she requests a voucher for DPS-LHR, from what I can tell she will get an eVoucher, possibly in IDR currency, as that was the currency of the booking (due to origin airport), although BA's FAQ's on BWC policy says they issue vouchers in USD,GBP and EUR only.
Will she be able to use the voucher to rebook BKK-LHR and get "change" in a new voucher, and ideally be able to use that for some planned UK-> Europe flying later in the year?
ba.com doesn't have the full schedule of BKK-LHR available (operated by Qatar), so another option is book a new flight direct with Qatar, which makes the ability to re-use the voucher for some UK originating flights even more important. I presume the voucher is only used by the person named on the booking, so she can have fun flying around Europe in CE to use up ~£600 vouchers, or maybe that won't go as far as it used to?
Mar 31, 2022, 10:01 am
#1123
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
The issue on currency is only to do with the online evouchers as they can only be issued in certain currencies as noted by Anonba
Mar 31, 2022, 10:12 am
#1124
Join Date: Mar 2018
Location: UK
Programs: BA Blue, Hilton Diamond, IHG Diamond
Posts: 304
Excellent, thanks for the answers KARFA and Anonba , most helpful.
We've taken the plunge in the interests of getting her something booked so she can sleep happy tonight and booked with Qatar for BKK-LHR. Now we wait and see if any of the DPS-LHR journey is cancelled, and then request the FTV if not.
We've taken the plunge in the interests of getting her something booked so she can sleep happy tonight and booked with Qatar for BKK-LHR. Now we wait and see if any of the DPS-LHR journey is cancelled, and then request the FTV if not.
Mar 31, 2022, 11:54 am
#1125
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857