etiene

[Bump] Tried twitter messaging, but seems agents only available for actual bookings rather than clarifying ambiguous web-salad.

corporate-wage-slave

It's not exactly the same. What specifically do you want to know?

etiene

Is that BAH FAQ to be trusted on the "outbound flight is what counts" bit, despite the previous answer being a [slightly less definite] "travel must be completed by". The date in question obviously being 30th September at present.

speedbird66

Best of luck, hope it all works out!

corporate-wage-slave

It's on a BA owned website, so yes, you can rely on it unless it's manifestly wrong. The wording is clear, so I think that it can't easily be argued to be manifestly wrong. So if you depart on a BAH trip on 29 September and return on 4 October, you are covered by BWC for BAH, allowing a rebooking for any price differential.

etiene

I would hope so, just seems odd to have the previous point written in such a way that returning after September 30th is not included [without, admittedly, explicitly excluding it either].

KARFA

Thanks to the person who highlighted this in a whatsapp group I am in, I don't think it has been mentioned before(?)

https://www.britishairways.com/en-gb...refund-options

If you were due to travel with us between 9 March 2020 and 19 November 2020, ad your flight was cancelled, and you requested an evoucher after that cancellation, you can now request a refund of that evoucher using the link below.

https://www.britishairways.com/en-gb...voucher-refund

I imagine this applies to offline FTVs as well and not just the online evoucher variant, but I am not totally sure on this.

cwl

I know the Book with confidence guarantee includes the option for free change of dates of travel but any experiences of how BA interpret this is terms of it having to be a change of date instead of just a change of flight time on the original date?

I have a multi flight itinerary (all with BA flight numbers although some of the flights are with other Oneworld carriers) so the option to change flights online isn't available and a phone call will be required. I have checked availability online for what I want to do and there appears to be availability in the same fare bucket (with a BA flight number) for the new flight as for the original flight. The booking is in the I fare bucket so changes would be restricted without the Book with confidence guarantee. Hoping to avoid a lengthy telephone call with BA if once they answer they claim if there is no date change the guarantee doesn't apply.

corporate-wage-slave

Just because it's the same Booking Class doesn't make the change free of charge, it's more complicated than that, but it should just be the fare difference, if any. If it is a multiple flights then I suspect it will go to the back office for a fare calculation, which may well be needed due to exchange rate changes. You would be avoiding change fees however. But the right to rebook isn't limited apart from the September end date. Different rules apply if there is a cancellation.

momoflyingguy

is there any book with confidence with avios tickets?

corporate-wage-slave

Yes, see upthread and the wiki, however Avios tickets - made as full redemptions - can be cancelled for a refund anyway, and that's not new for the pandemic. Previously that was 24 hours before travel, now with FTVs it's more or less up to say 2 hours before travel.

standbyalldtime

Hello!

Hoping for some clarification on this.

Wanting to use Avios to book a flight on QR.

If my plans change, can I presume I cannot cancel for a refund without paying the cancellation fee?

Upon reading the policy, under "Change my ticket" it seems to indicate that the flight has to be BA marketed (which a QR award flight with a QR number would not be BA marketed).

However "Cancel your flight" indicates I can cancel for a voucher as long as my travel will be completed by September, with no mention of needing to be BA marketed. My flight is in May, so no issues there.

Am correct in interpreting that I can cancel my QR flight booked with Avios for an equivalent value voucher in Avios/Taxes+fees if my plans change?

I will have to top off my avios account with some CC points so want to be sure I have this flexibility before moving forward with the ticket.

TIA for your help!

paul71

Seeking some advice on BA Holidays Book With Confidence - positive covid 19 test policy

My wife and I are due to fly to Dublin next week on a flight+car deal (booked in January), but my wife's mother (who lives with us) has tested positive on an LFT earlier this week and is now awaiting an NHS PCR test result.

The BAH BWC conditions state that a positive test of an immediate household member less than 14 days before departure should trigger the ability to cancel for a voucher, but then also states that the proof needed is a test result for someone identifably on the booking. Will the PCR test result for my mother in law (assuming it's positive) be sufficient (she is vulnerable and my wife will need to stay to look after her)?

The terms also mention that we can just convert one passenger to a voucher and keep the booking active for the remaing passenger (we are travelling for the wedding of a very good friend of mine, and my wife is keen for me to still go provided I continue to test negative). Does anyone have experience of being able to successfully do this?

We also have Nationwide Flexplus insurance which should also cover us for cancellation, but requires us to try to recover the cost from BA first.

corporate-wage-slave

You are correct to point to some ambiguities in the wording. But in the reality of what happens here, redemptions are being treated the same, whether BA or other metal. So 24 hours beforehand for a full refund - reports vary as to whether BA are collecting the £35 per person redeposit fee or not - or an FTV up to say 2 hours from departure covering the full value. And FTVs then are seemingly converted into refunds anyway.

corporate-wage-slave

The NHS documentation is being accepted by BAH, no problem there. If neither of you goes then it's straight forward, so it may be best to go for that option, then do a simple booking and hotel booking, maybe not using BAH, to cover your travel. I guess you can just delete the wife's side of the BAH booking, I can't see why not, but that's just for the flight and I suspect that's not an expensive component, whereas the hotel won't provide any saving if one of you stays there. Unfortunately for this you are going to need a conversation with BAH.