Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Jun 17, 2022, 8:05 am
#1231
Join Date: Aug 2014
Posts: 2,660
Please accept my condolences. As this is due to bereavement i’d recommend you try calling to discuss what your options are.
Jun 18, 2022, 1:04 am
#1232
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,485
Not quite BWC but related: was looking at a T (DIF) fare AMS-US yesterday for travel late August, and while BWC is gone there didn’t actually seem to be any change fees listed. Is this what they’ve done generally - no BWC but no change fees still? And does that mean the net effect is merely that if you change you have to rebook immediately, rather than taking an FTV to rebook at leisure…?
Jun 18, 2022, 2:08 am
#1233
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
Not quite BWC but related: was looking at a T (DIF) fare AMS-US yesterday for travel late August, and while BWC is gone there didn’t actually seem to be any change fees listed. Is this what they’ve done generally - no BWC but no change fees still? And does that mean the net effect is merely that if you change you have to rebook immediately, rather than taking an FTV to rebook at leisure…?
Jun 18, 2022, 2:10 am
#1234
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
I think yes you are right etiene for zero change fee fares then you can amend and will only be liable for fare difference.
One main difference compared to BWC, if your new fare is less you will not get any refund as usually fare rules state no refunds for changes. Obviously with BWC if your new flights were less you would have got a evoucher for the difference.
One main difference compared to BWC, if your new fare is less you will not get any refund as usually fare rules state no refunds for changes. Obviously with BWC if your new flights were less you would have got a evoucher for the difference.
Jun 18, 2022, 2:25 am
#1235
Join Date: Jan 2008
Location: Belfast / London
Programs: BA Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold, MeliáRewards Platinum (no longer used)
Posts: 116
I would like to combine some small value evouchers post BWC (due to the limit on how many can be used for a booking). I have booked a flexible/free cancellation fare to try to cancel and get a combined evoucher back. When I went to cancel the booking it brought up the FTV 'Apply for a voucher' form which says 'you can only apply for a voucher if your booking was made before 8th June 2022 for travel up to 30 September 2022'. Has anybody else tried this or received an evoucher for a post-BWC booking?
Jun 18, 2022, 3:00 am
#1236
Join Date: Jan 2008
Location: Belfast / London
Programs: BA Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold, MeliáRewards Platinum (no longer used)
Posts: 116
I would like to combine some small value evouchers post BWC (due to the limit on how many can be used for a booking). I have booked a flexible/free cancellation fare to try to cancel and get a combined evoucher back. When I went to cancel the booking it brought up the FTV 'Apply for a voucher' form which says 'you can only apply for a voucher if your booking was made before 8th June 2022 for travel up to 30 September 2022'. Has anybody else tried this or received an evoucher for a post-BWC booking?
It had been >1 hour since the FTV form request, so figured something wasn't going right! Then I got an email saying booking not eligible for FTV.
As the booking was/is eligible for free cancellation (not just under 24 hour cancellation policy, but generally also), I requested on live chat. They have confirmed the refund will be made in 7-10 business days in the form of an evoucher plus a small return of cash.
I will be interested to see if it comes back as one FTV and the expiry etc.
Jun 18, 2022, 3:27 am
#1238
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,485
Yes, I've noticed this too. It tends not to apply to Club in the UK at least, but in many markets there are zero change fees. That would apply while the ticket was valid, so it's a pity BA isn't clearly marketing these tickets and being deliberately opaque about what happens to those not fit to fly (e.g. testing positive for COVID), since the two together would reassure many people. Clearly different markets have long had different rules in this space since it depends on what competitors are offering but you are right to highlight this.
ETA: I should have said that on BA fares at least the "change fee applies" text is there, just that there is no listing of the actual monetary value of said fee - hence my wondering whether that means it is zero and/or whether this was unusual and only applied randomly to a small subset of published fares.
Jun 19, 2022, 8:08 am
#1239
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 489
Is there a delay on evouchers being processed? I applied for a voucher earlier this week, booking has been cancelled but no evoucher received as yet.
in the past they've been sent through in minutes..
in the past they've been sent through in minutes..
Jun 22, 2022, 1:07 pm
#1240
Join Date: Sep 2015
Posts: 243
I made a booking LHR-SOF-LHR on May 10th this year for travel o/b 27/6 and return 8/7. This is a cash ticket which is (now was) part of a convoluted nested trip to take advantage of the double TPs offer. Anyway, long story short, I now have tested positive for COVID 19 so cannot travel. Called GGL line to get a voucher to be told that booking when I did does not cover me to receive one. Unless I’ve misread the BWC wiki I think I am entitled!
Any thoughts? Thanks lots.
Any thoughts? Thanks lots.
Jun 22, 2022, 1:12 pm
#1241
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
I made a booking LHR-SOF-LHR on May 10th this year for travel o/b 27/6 and return 8/7. This is a cash ticket which is (now was) part of a convoluted nested trip to take advantage of the double TPs offer. Anyway, long story short, I now have tested positive for COVID 19 so cannot travel. Called GGL line to get a voucher to be told that booking when I did does not cover me to receive one. Unless I’ve misread the BWC wiki I think I am entitled!
Any thoughts? Thanks lots.
Any thoughts? Thanks lots.
I assume this isn't a BAH booking btw?
Jun 22, 2022, 1:21 pm
#1242
Join Date: Aug 2019
Programs: BA Exec Gold
Posts: 374
It must be a BAH booking because he mentions double tier points offer which is why super late cancellation isn't covered with an evoucher I guess
Jun 22, 2022, 1:23 pm
#1243
Join Date: Sep 2015
Posts: 243
Thanks Karfa - correct, this flight not part of a BAH and definitely no changes since June 8th! I’ll call them again tomorrow - it’s gone to the fares dept for them to calculate the amount of refund (if any) due so I can chat to them then. The agent didn’t seem too clued up on things.
Jun 22, 2022, 2:08 pm
#1244
Join Date: Sep 2015
Posts: 243
Incorrect assumption! I am - or was - on a BAH 23/6 to 28/6 and repeating in July. Couldn’t be ar$ed to spend 5 days in SOF so nested an avios and a cash booking to come home/ go back within the 5 day ‘holiday’. It’s the cash ticket that they say I’m not entitled to receive a voucher.
Jun 22, 2022, 2:15 pm
#1245
Join Date: Sep 2015
Posts: 243
Update: voucher received within 5 mins!
Last edited by EGLK FLYER; Jun 22, 2022 at 2:23 pm Reason: Update