Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Sep 30, 2020, 12:04 pm
#483
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
Sep 30, 2020, 12:05 pm
#484
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,293
Sep 30, 2020, 12:07 pm
#486
Join Date: Feb 2017
Posts: 168
Claim Avios
Executive Club Members whose flights have been cancelled can now choose Avios instead of a voucher or refund. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate.Any details on this? How much Avios do I get for cash element?
Sep 30, 2020, 12:13 pm
#487
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
Claim Avios
Executive Club Members whose flights have been cancelled can now choose Avios instead of a voucher or refund. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate.Any details on this? How much Avios do I get for cash element?
Sep 30, 2020, 12:52 pm
#488
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,381
I applied for a FTV but was actually given an evoucher which came through instantly. I rebooked my flights at a lower cost and got the difference in another evoucher. What determines whether an FTV or an evoucher is issued. It was a cash booking discounted by Avios. The total fare prior to Avios discount was issued as the evoucher
Sep 30, 2020, 1:05 pm
#489
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Usually simple tickets issued via Self Serve get eVouchers, so not altered by vouchers, codeshares, surface sectors, POUGs, Companion Vouchers, post event seating fees, GUFs and all the other wonderful things that FTers know and love. If you booked it in one fell swoop on BA.com without altering it thereafter, then you get the eVoucher. Álex will be writing to you shortly, to thank you for selling Avios back to him at such a good price.
Sep 30, 2020, 1:26 pm
#490
Join Date: Apr 2017
Location: ARN
Programs: Excecutive Club Bronze
Posts: 60
I applied for a FTV voucher today for a holiday booking (getting my deposit back). I want to book the new trip asap to not lose the good price that I found. Can I book it now (and pay a deposit with card) then wait for the voucher and apply it for a part payment on the new full balance? Or do I have to wait until the actual voucher code? I got a confirmation that they received my request, that's all and that it might take up to 7 days for the actual voucher.
I really don't want to mess this up
am trying to save money here.
I really don't want to mess this up
am trying to save money here.
Sep 30, 2020, 1:47 pm
#491
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
I applied for a FTV voucher today for a holiday booking (getting my deposit back). I want to book the new trip asap to not lose the good price that I found. Can I book it now (and pay a deposit with card) then wait for the voucher and apply it for a part payment on the new full balance? Or do I have to wait until the actual voucher code? I got a confirmation that they received my request, that's all and that it might take up to 7 days for the actual voucher.
I really don't want to mess this up am trying to save money here.
I really don't want to mess this up
am trying to save money here.
Sep 30, 2020, 2:12 pm
#493
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
I suggest you call the BAH line (which if you are in Sweden is in Bremen), I suspect they will be able to help you out here, particularly if the previous booking was also from Sweden.
Sep 30, 2020, 2:15 pm
#494
Join Date: Apr 2017
Location: ARN
Programs: Excecutive Club Bronze
Posts: 60
Oct 1, 2020, 6:40 am
#495
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
One other thing about cancelling close to departure time: What if you get an email saying that your voucher application has been unsuccessful? I got one of those when cancelling about an hour before check-in closed, and I wasn't pleased. Fortunately, I knew that the answer was wrong, I worked out something that I might have done wrong, and an immediate second application succeeded. But it was a bit more stress than I would have liked.