Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours notice applies and if travelling between 1 January and 30 August 2021 three weeks notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Oct 1, 2020, 6:44 am
#496
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 1,000
And if you cancel close to check-in closure time, don't be surprised if you don't get your voucher confirmation email before the flight departs. Most of mine have come through within 15 minutes, sometimes faster. But one didn't arrive until a number of hours after the flight had departed.
One other thing about cancelling close to departure time: What if you get an email saying that your voucher application has been unsuccessful? I got one of those when cancelling about an hour before check-in closed, and I wasn't pleased. Fortunately, I knew that the answer was wrong, I worked out something that I might have done wrong, and an immediate second application succeeded. But it was a bit more stress than I would have liked.
One other thing about cancelling close to departure time: What if you get an email saying that your voucher application has been unsuccessful? I got one of those when cancelling about an hour before check-in closed, and I wasn't pleased. Fortunately, I knew that the answer was wrong, I worked out something that I might have done wrong, and an immediate second application succeeded. But it was a bit more stress than I would have liked.
Nice, however, to have the flexibility.
I have booked a hotel separately on equally flexible terms as BA Holidays seemed to make things trickier last time.
Oct 1, 2020, 6:52 am
#497
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 1,000
No sooner than I posted that it looks like Greece is coming off the list.....
Oct 1, 2020, 9:19 am
#498
Join Date: Dec 2009
Posts: 2,553
Can I check how flexible the current policy is? Take this example:
I buy two tickets just now, worth £600 total, for two tickets for person A and B. I then can't travel.
I now have £600 as a voucher.
I want to use that for a relative, person C, on one ticket.
Can I use that voucher £600 (for person A and B) to book a ticket for a single person (person C)? Keeping in mind of course that it is all booked by and credit card all from person A.
Thanks!
I buy two tickets just now, worth £600 total, for two tickets for person A and B. I then can't travel.
I now have £600 as a voucher.
I want to use that for a relative, person C, on one ticket.
Can I use that voucher £600 (for person A and B) to book a ticket for a single person (person C)? Keeping in mind of course that it is all booked by and credit card all from person A.
Thanks!
Oct 1, 2020, 9:29 am
#499
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
If you end up with FTVs, as opposed to eVouchers, then you will end up with FTV1 and FTV2, both worth £300 and usable only by person A and B only, to a value of £300 each. If A and B travel on the same booking, both FTVs can be used. If you end up with an eVoucher then you can use it for anyone, so long as you have both the eVoucher information and the correct name of the new traveller.
Oct 1, 2020, 9:43 am
#500
Join Date: Dec 2009
Posts: 2,553
If you end up with FTVs, as opposed to eVouchers, then you will end up with FTV1 and FTV2, both worth £300 and usable only by person A and B only, to a value of £300 each. If A and B travel on the same booking, both FTVs can be used. If you end up with an eVoucher then you can use it for anyone, so long as you have both the eVoucher information and the correct name of the new traveller.
Oct 1, 2020, 10:08 am
#501
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Usually yes, but the formal entitlement is to a FTV, so if BA gives you a FTV then you can't complain.
Oct 1, 2020, 10:14 am
#502
Join Date: Dec 2009
Posts: 2,553
Oct 1, 2020, 10:15 am
#503
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
Oct 1, 2020, 3:03 pm
#504
Join Date: Aug 2014
Posts: 2,660
If it has you will be unable to have a megavoucher.
Oct 5, 2020, 9:34 am
#505
Join Date: Feb 2004
Location: Netherlands
Posts: 4,287
Another point of reminder to add: Booked a ticket on the 2nd of Oct for travel in Sept 2021 (current fare from the LUX thread), and saw that it became cheaper over the weekend. Tried to call to rebook/change destination, but was told since travel is in Sept 2021, I will have to pay a change fee and no voucher option either as it is not covered within the "Book with Confidence" policy. Can't cancel too as it is a non-refundable fare.
Just a warning to those that missed this other condition of the travel date.
Cheers!
Just a warning to those that missed this other condition of the travel date.
Cheers!
Oct 5, 2020, 9:39 am
#506
Join Date: Jan 2007
Posts: 4,709
Another point of reminder to add: Booked a ticket on the 2nd of Oct for travel in Sept 2021 (current fare from the LUX thread), and saw that it became cheaper over the weekend. Tried to call to rebook/change destination, but was told since travel is in Sept 2021, I will have to pay a change fee and no voucher option either as it is not covered within the "Book with Confidence" policy. Can't cancel too as it is a non-refundable fare.
Just a warning to those that missed this other condition of the travel date.
Cheers!
Just a warning to those that missed this other condition of the travel date.
Cheers!
https://www.britishairways.com/en-gb...st-information
Oct 5, 2020, 9:56 am
#507
Join Date: Apr 2005
Posts: 762
Yes some details and rates in this thread British Airways offering Avios as a refund option ?
- the flight has to be cancelled By BA
- part-flown itineraries do not qualify
- payment currencies other than GBP do not qualify
Oct 5, 2020, 10:34 am
#508
Join Date: Apr 2017
Location: ARN
Programs: Excecutive Club Bronze
Posts: 60
I applied for a FTV voucher today for a holiday booking (getting my deposit back). I want to book the new trip asap to not lose the good price that I found. Can I book it now (and pay a deposit with card) then wait for the voucher and apply it for a part payment on the new full balance? Or do I have to wait until the actual voucher code? I got a confirmation that they received my request, that's all and that it might take up to 7 days for the actual voucher.
I really don't want to mess this up
am trying to save money here.
I really don't want to mess this up
am trying to save money here.End result, I'm very happy, it was smooth. No need to call and sit on hold, just emails. Plus I got a cheaper holiday
Now crossing all my fingers the flights won't be canceled.
Oct 5, 2020, 2:59 pm
#509
Join Date: Sep 2019
Location: London, UK
Programs: BA Silver
Posts: 58
Hello, I used a FTV to make a 'new' booking Sunday. The chap said that it would be passed to another team for the e-ticket to be issued. Wondering if anyone knows roughly how long this might take. Was hoping it would give me the option of a POUG, but possibly not until it is ticketed.
Oct 5, 2020, 3:13 pm
#510
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Hello, I used a FTV to make a 'new' booking Sunday. The chap said that it would be passed to another team for the e-ticket to be issued. Wondering if anyone knows roughly how long this might take. Was hoping it would give me the option of a POUG, but possibly not until it is ticketed.