Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Aug 10, 2020, 10:59 pm
#406
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,274
You can do multiple rebooks, it's not a one-time only option like many other airlines seem to be doing. However I have advocated people are realistic about travel since the rules could change at some point and you may be left with flights you don't want to take and can't move.
Aug 12, 2020, 4:10 am
#408
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,855
Aug 12, 2020, 4:20 am
#409
Join Date: Sep 2012
Posts: 2,575
Aug 18, 2020, 6:40 am
#410
Join Date: Nov 2011
Programs: BA Gold Hilton Diamond
Posts: 289
Fees for cancelling an Avios redemption
Quick question.
I booked an Avios Amex 2-4-1 redemption. Booking made before 31 August 2020 and will travel before 30 April 2021.
Should a). change the date or b) cancel the trip for a refund of Avios.... does the £35 fee per person apply? I think the answer for a) is no fee but I am unsure for b)
Thanks
I booked an Avios Amex 2-4-1 redemption. Booking made before 31 August 2020 and will travel before 30 April 2021.
Should a). change the date or b) cancel the trip for a refund of Avios.... does the £35 fee per person apply? I think the answer for a) is no fee but I am unsure for b)
Thanks
Aug 18, 2020, 7:16 am
#411
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,855
Changing the flight should not have a change fee, given those dates. But you only avoid the redeposit fee if BA cancel the service, not if you elect not to travel.
Aug 21, 2020, 11:46 pm
#412
Join Date: Nov 2014
Posts: 50
Sorry if this has been asked many times, I’m struggling to find clarification and certainty but, if I was to make a booking today for travel in September 2020 would I be able to apply for the voucher if I decided to no longer travel? I’m confused with the date restrictions. How long before Intended travel do you need to request the voucher?
thanks in advance
thanks in advance
Aug 22, 2020, 12:23 am
#413
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,994
Sorry if this has been asked many times, I’m struggling to find clarification and certainty but, if I was to make a booking today for travel in September 2020 would I be able to apply for the voucher if I decided to no longer travel? I’m confused with the date restrictions. How long before Intended travel do you need to request the voucher?
thanks in advance
thanks in advance
For a flight only booking you can request the FTV up to 2 hours before flight departure.
Aug 22, 2020, 12:32 am
#414
Join Date: Nov 2014
Posts: 50
Aug 27, 2020, 10:42 am
#416
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Aug 27, 2020, 12:41 pm
#418
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
Just successfuly contacted BA for a refund of a Cash+Avios booking (cancelled flight to MLA). Avios restored within the hour, Amex refund should take a day or three.
Aug 27, 2020, 4:16 pm
#419
Join Date: May 2009
Location: London
Programs: BA Gold, IHG Platinum, HH Diamond, Hertz PC,
Posts: 1,986
That’s the answer to a different question as your flight was cancelled by BA (So you are entitled to the refund) rather than a voluntary cancellation by the booker.
Aug 30, 2020, 8:52 am
#420
Join Date: Oct 2014
Location: London
Programs: BA Silver
Posts: 328
I want to book a flight to Japan in January on BA including domestic connecting flights on JAL (booked as a codeshare with a BA flight number).
As far as I can see from the rules, I should be OK to get an eVoucher or FTV for the whole value of the booking if I choose not to fly, as it looks like codeshares booked under a BA flight number are included in the policy.
Just wondering if anyone could confirm? Thanks.
I'm not expecting to be allowed into Japan by then, so I'll only book if I can be sure I'll be allowed to get a voucher!
As far as I can see from the rules, I should be OK to get an eVoucher or FTV for the whole value of the booking if I choose not to fly, as it looks like codeshares booked under a BA flight number are included in the policy.
Just wondering if anyone could confirm? Thanks.
I'm not expecting to be allowed into Japan by then, so I'll only book if I can be sure I'll be allowed to get a voucher!