Book with confidence policy

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Old Mar 15, 20, 8:26 am   -   Wikipost
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Wiki Link
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence

Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn

Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702

The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050

IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408

Headline summary:-
  1. Flights booked at any time for travel 14 March to 31 May can be converted into a voucher for use in a future booking.
  2. Holidays booked at any time for travel up to 31 May can be date-changed, or converted into a voucher for use in a future booking.
  3. Flight and holiday bookings made between 3 March to 31 May can be converted into a voucher for use in a future booking.
  4. Flight and holiday bookings made between 3 March to 31 May have no change fee for changes of travel dates.
  5. Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
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Old Mar 2, 20, 9:37 am
  #1  
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Arrow Book with confidence policy

BA has suspended change fees for all new bookings for the next two weeks.

https://mediacentre.britishairways.c...12135?ref=News

Tuesday 3 March 2020, London: British Airways is leading the way as the first UK airline to waive its change fee, giving customers the flexibility to delay travel that is booked during the next two weeks.



The policy will be available for new bookings made between Tuesday 3 March 2020 and Monday 16 March 2020. As some customers are facing uncertainty when booking travel at the moment, the airline has introduced the policy to give its customers more confidence, across any of its routes.



Andrew Brem, British Airways’ Chief Commercial Officer said: “As some customers may choose to change or delay their travel plans at the moment, it’s important we offer them greater flexibility. By waiving our change fee our customers can have the added confidence to book a trip with British Airways that suits them.”



The ‘book with confidence’ policy covers all British Airways routes with changes available right up to departure. Any fare difference due to a date change will still apply.

Last edited by LTN Phobia; Mar 15, 20 at 3:25 am
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Old Mar 2, 20, 9:41 am
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Thanks for posting. A few more details:

We have issued a new commercial policy to alleviate some of the uncertainty in the travel market and provide more confidence to continue booking.

For new bookings made on British Airways on all fares, all routes and all points of sale, we will waive the normal change fees to allow date changes and the ability to delay travel should the need arise.

Key points
  • Applies to new bookings only from 2 March 2020
  • All travel periods within system range are included
  • All routes, all fares, all points of sale
  • Normal change fee waived
  • Fare difference still applies
  • Changes can be made right up to departure
  • Refund fees are not waived


This policy will be available until 16 March 2020 but we will continue to review and extend this if needed.
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Old Mar 2, 20, 9:46 am
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Proof, if any was required, that revenues must have fallen off a cliff.
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Old Mar 2, 20, 9:46 am
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A sign that new bookings are significantly down?
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Old Mar 2, 20, 9:46 am
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I’m reading this as not including other changes for example change of destination/airport and change of cabin etc.

I should have said I was alerted to this by the excellent @LondonAirTravel on Twitter.
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Old Mar 2, 20, 9:56 am
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Is this similar to the AA policy where it applies through 2020 to bookings made BY March 16th, or just on bookings booked and flown by then?
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Old Mar 2, 20, 10:03 am
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Originally Posted by lcylocal View Post
I’m reading this as not including other changes for example change of destination/airport and change of cabin etc.

I should have said I was alerted to this by the excellent @LondonAirTravel on Twitter.
I dosagree, the quote in the PR piece above states change or delay...

Originally Posted by James91 View Post
Is this similar to the AA policy where it applies through 2020 to bookings made BY March 16th, or just on bookings booked and flown by then?
as I understand it, it is booked by 16 March, not flown by.

Head For Points has just released an article where he feels that BA aren’t doing enough even with this policy to maintain bookings, noting that although IATA have requested usual slot rules are suspended this hasn’t happened so BA need to continue to use their slots whilst LH grounds aircraft and cancels 25% of its flights, CX cancels 75% of their flights. He points that this may end FlyBe and Norwegian and BA may gain in the long run from this.

https://www.headforpoints.com/2020/0...-is-it-enough/
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Last edited by navylad; Mar 2, 20 at 12:01 pm
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Old Mar 2, 20, 11:17 am
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Originally Posted by navylad View Post
I dosagree, the quote in the PR piece above states Chnage or delay...



as I understand it, it is booked by 16 March, not flown by.

Head For Points has just released an article where he feels that BA aren’t doing enough even with this policy to maintain bookings, noting that although IATA have requested usual slot rules are suspended this hasn’t happened so BA need to continue to use their slots whilst LH grounds aircraft and cancels 25% of its flights, CX cancels 75% of their flights. He points that this may end FlyBe and Norwegian and BA may gain in the long run from this.

https://www.headforpoints.com/2020/0...-is-it-enough/
Yes looking again there are definitely two ways of reading this. However I wonder if in practice the change fee in the fare rules are effectively just zero-d so will mean basically any change is in scope.

IATA has requested suspension of slot rules for the Northern Summer season which begins on 29 March. If the EU accepts this I suspect we might see BA trim the schedule further for April and beyond. Plus side might be that the Cairo flight gets a more sensible timing back rather than slot sitting for the Hong Kong arrival.
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Old Mar 2, 20, 11:34 am
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Presumably as fare difference still applies, this could still be a shock to someone who thinks they can change for no charge at all but hasn't absorbed the details.
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Old Mar 2, 20, 12:42 pm
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Wonder how long it will be before they will offer it to those who booked their flights before the 3rd March. Just over a week ago I booked LHR-YVR SEA-LON for the end of May/early June. Seemed sound alternative to the original planned trip to Japan. Now not so sure even though its 12 weeks out.
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Old Mar 3, 20, 1:04 am
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I just tried to make a domestic booking (LHR-GLA) for April and it is still showing the normal change fees applying. This was supposed to apply to all routes from today. If BA can't update its systems it shouldn't be issuing press releases.
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Old Mar 3, 20, 1:06 am
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deleted, may have misunderstood
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Old Mar 3, 20, 1:15 am
  #13  
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Originally Posted by gms View Post
I just tried to make a domestic booking (LHR-GLA) for April and it is still showing the normal change fees applying. This was supposed to apply to all routes from today. If BA can't update its systems it shouldn't be issuing press releases.
It appears to be a change in policy rather than a change to the fare rules.
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Old Mar 3, 20, 1:57 am
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Originally Posted by lcylocal View Post
I’m reading this as not including other changes for example change of destination/airport and change of cabin etc.
Originally Posted by navylad View Post
I dosagree, the quote in the PR piece above states change or delay...
Not sure you're disagreeing there? The detail provided by KARFA certainly seems to suggest date changes are fine, but that you're stuck with the route you book...

Doesn't seem that the fare rules have been updated as far as I can see from ITA or ExpertFlyer [which would fit with the "waiver" language, I guess - though whether one trusts BA IT to correctly track eligible bookings is a different question].

EDIT: oh - anybody got any idea what would happen in the case of a fare decrease? Refund [voucher or cash]...?
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Old Mar 3, 20, 2:28 am
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So I phoned GGL, and they confirmed that it is the change fee wavered for any change, including change in route as well as date. The only thing that isn’t wavered is any cancellation fees.
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