Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Jul 28, 2020, 8:11 am
#391
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
Of course, if an airline decides that is in its interests to offer refunds or vouchers for last-minute cancellations, that is a commercial decision for it to make.
Jul 30, 2020, 11:25 am
#393
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,827
Jul 30, 2020, 1:36 pm
#394
Join Date: Mar 2008
Posts: 628
Not sure if this is in the right place and it may be a stupid question, but any knowledge is much appreciated.
i had a 241 booked to YYZ in July 2019, for travel this June. In April I paid change fees and additional avios to move it to October 2020. We’ve now decided that we don’t want to travel this year and want to go somewhere totally different (probably more avios in 2021.
We want to take the Future travel voucher as this gives us longer to travel, this is an option if I click cancel, are we definitely eligible. Can we then add avios to the next booking at the 241 rate? I’m also assuming the cash element will not include the change fee we paid.
thanks in advance
i had a 241 booked to YYZ in July 2019, for travel this June. In April I paid change fees and additional avios to move it to October 2020. We’ve now decided that we don’t want to travel this year and want to go somewhere totally different (probably more avios in 2021.
We want to take the Future travel voucher as this gives us longer to travel, this is an option if I click cancel, are we definitely eligible. Can we then add avios to the next booking at the 241 rate? I’m also assuming the cash element will not include the change fee we paid.
thanks in advance
Jul 30, 2020, 1:44 pm
#395
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,827
The change fee is indeed lost. But at the moment you don't have an FTV option since you moved the flight to October, and BWC is currently only until 30 September. This date could move, but as ever your best bet is to wait until things clarify. If you got an FTV then you can add money and Avios to reach the final fare if it is higher than the FTV's value.
Jul 30, 2020, 1:58 pm
#396
Join Date: Mar 2008
Posts: 628
The change fee is indeed lost. But at the moment you don't have an FTV option since you moved the flight to October, and BWC is currently only until 30 September. This date could move, but as ever your best bet is to wait until things clarify. If you got an FTV then you can add money and Avios to reach the final fare if it is higher than the FTV's value.
Jul 30, 2020, 2:00 pm
#397
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,827
Quite possibly, in which case that would be a BA IT failure in your favour, if it works. Yes, the 2-4-1 would be enacted again, so you would only have to pay the extra Avios for one passenger per companion voucher, rather than two.
Jul 30, 2020, 2:09 pm
#398
Join Date: Mar 2008
Posts: 628
I suppose I just need to think about whether I take this while it’s available to guarantee the extended 241 or hold out...
Aug 9, 2020, 9:33 pm
#400
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,090
Found yesterday - and apologies if all you all know this - but I cannot use a BA voucher if the booking contains segments from other carriers . Has to be pure BA flights.
Aug 9, 2020, 11:18 pm
#401
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
That is definietly not the case for me, I have rebooked on QR and CX flights, as long as 125 can ticket it
Aug 9, 2020, 11:36 pm
#402
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,271
Apologies if this has been covered somewhere else here, but I could not find... Does the "Book with Confidence" allow more than one free rebooking of flights (plus fare difference, if any) that have not been cancelled? Or is it like with LH group, i.e., only one change is free and all subsequent incur fare's rebooking fee? Thanks.
Aug 10, 2020, 12:52 am
#403
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,827
Apologies if this has been covered somewhere else here, but I could not find... Does the "Book with Confidence" allow more than one free rebooking of flights (plus fare difference, if any) that have not been cancelled? Or is it like with LH group, i.e., only one change is free and all subsequent incur fare's rebooking fee? Thanks.
Aug 10, 2020, 12:58 am
#404
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,807
Apologies if this has been covered somewhere else here, but I could not find... Does the "Book with Confidence" allow more than one free rebooking of flights (plus fare difference, if any) that have not been cancelled? Or is it like with LH group, i.e., only one change is free and all subsequent incur fare's rebooking fee? Thanks.
Aug 10, 2020, 1:17 am
#405
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,973
As noted by nufnuf77 this doesn't sound like the agent is correct. Basically any booking you could normally make via BA should be bookable using the FTV.