Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Apr 16, 2022, 11:52 am
#1141
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
Actually I have had one of these emails too. And if you go to the small print at the bottom it says:
Yet if you make a new booking right now, there are repeated references to book with confidence. So, something is out of sync here.
Flexible booking options - Apply to bookings on any route made from 3 March 2020 to 11 April 2022 and for journeys that are due to have been completed by 30 September 2022. This is including bookings made directly via our contact centres, ba.com or trade outlets. Excludes franchise airline SUN-AIR. Bookings must be a British Airways ticket only and date changes must be made or a voucher requested before check-in closes. For holiday package bookings, date changes must be made or a voucher requested no less than 3 weeks prior to travel. Once you have submitted your voucher request, the voucher will be non-refundable and can only be used as payment, or part payment, for a new future British Airways Holidays or British Airways flight-only booking. The new trip booked using the voucher must be fully completed by 30 September 2023 (departure and return). Any fare difference between existing and new booking must be paid for. For more information, visit ba.com.
Apr 16, 2022, 12:09 pm
#1142
Join Date: Oct 2018
Location: London
Programs: BAEC blue dust
Posts: 271
Apr 16, 2022, 12:16 pm
#1143
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,983
They may choose not to renew it beyond September, but I don't think they can just drop it now. I think it is reasonably safe to assume BWC will continue to be applicable to new bookings made until end of September 2022.
Apr 16, 2022, 12:51 pm
#1144
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Apr 16, 2022, 1:04 pm
#1146
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
And they would have to change the wording and website iconery if they were to do that to new bookings. I hope that at least some aspects of BWC continue, even if they perhaps have a fee attached.
Apr 16, 2022, 1:38 pm
#1147
Join Date: Apr 2020
Location: NYC
Programs: BA Gold
Posts: 146
Apr 16, 2022, 2:08 pm
#1148
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
Apr 16, 2022, 2:37 pm
#1150
Join Date: Apr 2020
Location: NYC
Programs: BA Gold
Posts: 146
It appears as though they are keeping BWC alive (sort of) at least for tickets issued in the US. They aren't any change fees in the fare rules for Winter 22/3 flights. That might just be a result of having to align with AA though.
Apr 16, 2022, 4:16 pm
#1151
Join Date: Feb 2014
Location: Surrey, UK
Programs: BA GGL
Posts: 484
I have just made a couple of bookings for June/July and had a thorough trawl through the Book with Confidence T&Cs first. I couldn't find anything relating to booking before 11th April. Everything seemed the same as a week or so ago. Saved multiple screenshots just in case as the website definitely leads me to believe the policy on flights due to be completed by 30th Sept still applies.
Though have fingers crossed - just in case.
Though have fingers crossed - just in case.
Apr 16, 2022, 11:37 pm
#1152
Join Date: Apr 2014
Programs: BA Exec Club Gold, Hilton Diamond, IHG Platinum, Marriott Bonvoy Platinum
Posts: 214
Does anyone know what would happen if you apply now for a voucher for a flight in November 2022 ?
Will it reject the application ? Or process it and just cancel the booking ? Or process it and issue the voucher (even though it shouldn't)
I have a booking in November where I really want to cancel and rebook differently but still with BA
Thanks
Will it reject the application ? Or process it and just cancel the booking ? Or process it and issue the voucher (even though it shouldn't)
I have a booking in November where I really want to cancel and rebook differently but still with BA
Thanks
Apr 17, 2022, 8:22 am
#1154
Join Date: May 2010
Location: UK
Posts: 5,380
I made 2 bookings last year for a holiday to Orlando for myself, brother and nephews. Flights and a hotel room on each. I paid, deposit only for both bookings. Travelling June. Brother and nephews one booking, myself on other. We shall likely cancel as teenage nephews not vaxed, and subsequent need to test out there too onerous.
One question I can't find an answer to, on Wiki or BA FAQs is in whose name is each voucher made out to? For various reasons unlikely I will be taking this trip with nephews again, however my brother and I plan to have another BA holiday before September 23. Many thanks for answer or any other advice.
One question I can't find an answer to, on Wiki or BA FAQs is in whose name is each voucher made out to? For various reasons unlikely I will be taking this trip with nephews again, however my brother and I plan to have another BA holiday before September 23. Many thanks for answer or any other advice.
Apr 17, 2022, 9:33 am
#1155
Join Date: Aug 2014
Posts: 2,660
I made 2 bookings last year for a holiday to Orlando for myself, brother and nephews. Flights and a hotel room on each. I paid, deposit only for both bookings. Travelling June. Brother and nephews one booking, myself on other. We shall likely cancel as teenage nephews not vaxed, and subsequent need to test out there too onerous.
One question I can't find an answer to, on Wiki or BA FAQs is in whose name is each voucher made out to? For various reasons unlikely I will be taking this trip with nephews again, however my brother and I plan to have another BA holiday before September 23. Many thanks for answer or any other advice.
One question I can't find an answer to, on Wiki or BA FAQs is in whose name is each voucher made out to? For various reasons unlikely I will be taking this trip with nephews again, however my brother and I plan to have another BA holiday before September 23. Many thanks for answer or any other advice.
passengers to be travelling on the new booking. Also note that you wont get an E-voucher. The BAH holidays team remove the flights and hotel and then add notes to your booking to state the value held as a voucher.
This means that to use the voucher you either need to call up or you can make a new booking (fullpayment or deposit) and then email [email protected] to have them apply this to a booking and either reduce the balance or refund you if you paid in full.