Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
#511
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,985
The one thing i have found is often the booking made with an FTV has been reticketed, but I never receive a new e-ticket email. You can check whether it is done though as the new ticket number will appear on the flight in the app, and if you go in to MMB and click to display the e-ticket it will show in the pop up box.
#512
Join Date: Jan 2007
Posts: 4,709
The one thing i have found is often the booking made with an FTV has been reticketed, but I never receive a new e-ticket email. You can check whether it is done though as the new ticket number will appear on the flight in the app, and if you go in to MMB and click to display the e-ticket it will show in the pop up box.
#513
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,929
The one thing i have found is often the booking made with an FTV has been reticketed, but I never receive a new e-ticket email. You can check whether it is done though as the new ticket number will appear on the flight in the app, and if you go in to MMB and click to display the e-ticket it will show in the pop up box.
#514
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
Usually simple tickets issued via Self Serve get eVouchers, so not altered by vouchers, codeshares, surface sectors, POUGs, Companion Vouchers, post event seating fees, GUFs and all the other wonderful things that FTers know and love. If you booked it in one fell swoop on BA.com without altering it thereafter, then you get the eVoucher.
If I want to 'move' it what voucher would I get and with what restrictions? If it is an FTV would that be limited to future travel for the named travellers or can I dip into it a couple of times for multiple future trips for me as a solo traveller. What happens to the GUF?
#515
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,841
I have a revenue booking for 2 people, done 'self-serve' online, using a GUF2 as part of the booking process, booked in September for travel in June.
If I want to 'move' it what voucher would I get and with what restrictions? If it is an FTV would that be limited to future travel for the named travellers or can I dip into it a couple of times for multiple future trips for me as a solo traveller. What happens to the GUF?
If I want to 'move' it what voucher would I get and with what restrictions? If it is an FTV would that be limited to future travel for the named travellers or can I dip into it a couple of times for multiple future trips for me as a solo traveller. What happens to the GUF?
#518
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,841
I'm assuming BA will run the return flight as advertised. In that scenario you can only move to another flight by paying any fare difference, but would benefit from not paying the change fee.
#519
Join Date: Dec 2009
Posts: 2,553
I am mostly wanting to think of this in case I need to change a return flight to "beat" quarantine, in which case what I am likely best doing is simply booking a (cheap) alternative return flight now, and then taking the voucher (as a future little bit of credit if that flight isn't needed)? Secure the cheap price now rather than risk a very expensive last minute change.
#520
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,841
The obvious way around this, assuming Avios availability, is to book this with a redemption, as a single ticket out, and say two single tickets back, and cancel the one you don't want (or FTV it) at least 24 hours before the return. Or if it's a cheap commercial booking, particularly to somewhere you could use way in the future, then use historic pricing to push the return way out and replace the return with an Avios ticket if commecial was too expensive.
#521
Join Date: Dec 2009
Posts: 2,553
Sorry not quite sure I understand - historic fare basis, as in, the price when I booked the original ticket? Though I guess the risk is that if it is a change due to a quarantine policy (ie changing only on Thurs evening next week), there would be a huge rush for tickets for the Friday so they might all fill very quickly.
#522
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,841
Sorry not quite sure I understand - historic fare basis, as in, the price when I booked the original ticket? Though I guess the risk is that if it is a change due to a quarantine policy (ie changing only on Thurs evening next week), there would be a huge rush for tickets for the Friday so they might all fill very quickly.
#524
Join Date: Jun 2015
Programs: AA EXP
Posts: 52
Thanks!
#525
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,841
Related question, if it works out that the fare difference is lower to change the date of a return flight on a part flown booking, will BA issue a voucher for the fare difference or is nothing due in that case? I know under BWC if the entire journey is rebooked at a lower fare BA will issue another voucher for the difference but I'm not sure how this works if the booking is part flown?