Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Aug 1, 2022, 3:08 am
#1306
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
The latest update from BA in relation to the LHR capacity issues states:
Aug 1, 2022, 3:39 am
#1307
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,212
Aug 1, 2022, 3:55 am
#1308
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,570
So does that basically mean BWC is back for everything up to the end of September, or are there any differences to the voucher application/validity/etc... to what we were used to before?
I need to grab a cheap 2 sectors in the next month to retain silver so would be helpful if I could just use an existing voucher with no risk if a better option turned up later...
I need to grab a cheap 2 sectors in the next month to retain silver so would be helpful if I could just use an existing voucher with no risk if a better option turned up later...
Aug 1, 2022, 4:16 am
#1309
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
It's always good to put some details (dates / routes) otherwise there is a risk you will get duff advice, or some of us with type up something irrelevant. But yes, the neo BWC for vouchers does apply to LCY too and yes it is difficult to stay on top of the constant changes, some made today. Contact centre agents are struggling as well. FTers should be in a better position since there have been about a dozen threads on the issue in the last couple of weeks.
Aug 1, 2022, 4:18 am
#1310
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,212
So does that basically mean BWC is back for everything up to the end of September, or are there any differences to the voucher application/validity/etc... to what we were used to before?
I need to grab a cheap 2 sectors in the next month to retain silver so would be helpful if I could just use an existing voucher with no risk if a better option turned up later...
I need to grab a cheap 2 sectors in the next month to retain silver so would be helpful if I could just use an existing voucher with no risk if a better option turned up later...
Aug 1, 2022, 4:21 am
#1311
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
The voucher aspect appears to be as before, and for cash bookings I suspect with revert to an online eVoucher immediately. I guess there is a risk of an offline FTV for more complex cases. Both valid until September 2023. There is also a separate provision for shorthaul LHR flights, and those with connections to shorthaul until 8 August. The big difference with the neo BWC is that rebooking is no long automatically available without fee or fare difference. Many tickets appear not to have a change fee, and thosee that don't logically leads to a voucher. Fare difference could be substantial and there is a risk that the sales embargo could continue beyond 8 August.
Aug 14, 2022, 4:57 am
#1312
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,212
Can anyone clarify this: If I booked a flight departing LHR late Sept, a couple of weeks ago during the current slightly watered down BWC, will I be able to cancel for a voucher if the current BWC policy has been ended before I cancel? I assume yes, but is that certain (as it was with the original BWC)?
Aug 14, 2022, 5:09 am
#1313
Join Date: Aug 2017
Programs: OW
Posts: 226
Can anyone clarify this: If I booked a flight departing LHR late Sept, a couple of weeks ago during the current slightly watered down BWC, will I be able to cancel for a voucher if the current BWC policy has been ended before I cancel? I assume yes, but is that certain (as it was with the original BWC)?
Aug 14, 2022, 5:22 am
#1314
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,212
It is a O/W. My concern is whether the policy may be 'enhanced' at some point, withe the 'enhancement' made applicable to existing post 8 Jun bookings.
Aug 14, 2022, 5:29 am
#1315
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
So far BA has not restrospectively changed these measures for existing bookings. The rules can change without notice for new bookings. It's noticeable that there are differences between the current and previous policies, and effectively they are running both policies at the moment, rather than forcing old BWC into the new version.
Aug 14, 2022, 11:06 am
#1317
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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Posts: 42,997
Aug 15, 2022, 7:47 am
#1318
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Well found by ScienceTeacher put your email address and you get an email with a table listing all evouchers associated with that email address
https://www.britishairways.com/trave...n_gb/remind-me
https://www.britishairways.com/trave...n_gb/remind-me
Last edited by KARFA; Aug 15, 2022 at 8:00 am
Aug 15, 2022, 7:57 am
#1319
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
Well found by ScienceTeacher put your email address and you get an email with a table listing all evouchers associated with that email address
https://www.britishairways.com/trave...b/confirmation
https://www.britishairways.com/trave...b/confirmation
https://www.britishairways.com/trave...n_gb/remind-me