Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Mar 6, 2022, 1:09 am
#1051
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
Your FTV email should be with you within the hour after you submit the form.
For a part flown booking it will be an offline FTV, and it won't show any value on the email. You will have to call to use it, and it will be sent off to calculate the value and whether there is any extra you have to pay in addition for the new booking.
For a part flown booking it will be an offline FTV, and it won't show any value on the email. You will have to call to use it, and it will be sent off to calculate the value and whether there is any extra you have to pay in addition for the new booking.
The email came in very late last night. Looks like it’ll be a day on Skype. Many thanks
Mar 7, 2022, 1:14 pm
#1052
Join Date: Jan 2011
Posts: 8
Quick one folks; I was due to be flying on Thursday but can't go now; been trying to call to cancel the flight (It was an Avios redemption) am I easier just submitting a request for a voucher?
Just concerned that if it takes a few days that I just look like a "no-show" and lose it all?
Just concerned that if it takes a few days that I just look like a "no-show" and lose it all?
Mar 7, 2022, 1:33 pm
#1053
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,293
Quick one folks; I was due to be flying on Thursday but can't go now; been trying to call to cancel the flight (It was an Avios redemption) am I easier just submitting a request for a voucher?
Just concerned that if it takes a few days that I just look like a "no-show" and lose it all?
Just concerned that if it takes a few days that I just look like a "no-show" and lose it all?
Mar 7, 2022, 2:09 pm
#1055
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,965
Yes for a reward booking you will get an offline FTV and the email doesn't show the value - but it will be for the avios and cash you paid.
I assume this was a booking for two people? The FTV number is the original ticket number, and if there were two people you would have two ticket numbers.
I assume this was a booking for two people? The FTV number is the original ticket number, and if there were two people you would have two ticket numbers.
Mar 7, 2022, 2:26 pm
#1056
Join Date: Jan 2011
Posts: 8
Yes for a reward booking you will get an offline FTV and the email doesn't show the value - but it will be for the avios and cash you paid.
I assume this was a booking for two people? The FTV number is the original ticket number, and if there were two people you would have two ticket numbers.
I assume this was a booking for two people? The FTV number is the original ticket number, and if there were two people you would have two ticket numbers.
Mar 8, 2022, 2:33 am
#1057
Join Date: Nov 2015
Location: Oxford
Programs: BA Silver, HH Silver, IHG Plat
Posts: 169
Hi, looking for a bit of advice.
I booked a BA Holiday from Madrid to JNB which was a great price last year, but now need to cancel it.
I requested a voucher on BA but have been unsuccessful - anyone know the route I have to follow?
Thanks in advance.
I booked a BA Holiday from Madrid to JNB which was a great price last year, but now need to cancel it.
I requested a voucher on BA but have been unsuccessful - anyone know the route I have to follow?
Thanks in advance.
Mar 8, 2022, 2:37 am
#1058
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,965
BA have changed it recently and said if you apply for a FTV for reward bookings everything will be refunded now, but it seems FTVs are still being issued sometimes like for yours. It may be you get something from BA at some point saying they will refund it all anyway.
Mar 8, 2022, 2:38 am
#1059
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,965
when you say unsuccessful do you mean you submitted the FTV form and you got an email saying you can't have one? does the email give any indication why?
Mar 8, 2022, 2:42 am
#1060
Join Date: Nov 2015
Location: Oxford
Programs: BA Silver, HH Silver, IHG Plat
Posts: 169
Thanks for replying Karfa, the trip is booked for 14th April, I submitted the FTV form last night and got a response this morning saying my request was unsuccessful as I did not meet the eligibility criteria, and some (two) frequent reasons for rejection - i.e. not a BA holiday and entering an invalid booking reference.
Think i should try again?
Think i should try again?
Mar 12, 2022, 3:08 am
#1061
Join Date: Feb 2015
Location: United Kingdom
Programs: Bonvoy LTTitanium, BAEC Silver
Posts: 591
Hi all, has there been a pattern of BA extending the window each month over the past few months or was the extension to 30 September 2022 a one-off? I'm trying to figure out when it might be announced that they are extending the window to 31 October 2022 and so is there a specific date in the month when they might confirm another extension?
Thanks
Thanks
Mar 12, 2022, 3:37 am
#1062
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
Is the bit about cancelling within 24 hrs of departure currently being allowed for Avios bookings, correct?
Mar 12, 2022, 10:46 am
#1063
Join Date: Jan 2017
Location: London
Programs: BAEC Gold
Posts: 215
Is it still possible to get a FTV for just one person on a multi-people booking? From memory you had to phone and they could split the booking into two PRNs, then claim a FTV for the new solo PRN? Does that still work?
Mar 13, 2022, 6:29 am
#1065
Join Date: May 2003
Location: SW18, UK
Programs: Mucci Diamond Hairbrush. And Nouveau Bronze
Posts: 1,393
Can I check that I have this right?
Two passengers on a single cash booking - one tests positive and can't travel. The positive passenger can get a FTV and the negative passenger can still travel. Correct?
Two passengers on a single avios booking using an Amex 241 voucher - one tests positive and can't travel. They can cancel the booking, get back their cash (less a small charge) and their Avios and get an slightly extended 241 back voucher as well. Correct?
But in the second case, can the negative passenger still travel, with the positive traveller getting back half the total avios and half the total cash, and (presumably) the 241 voucher being forfeited? Or do the conventional rules about both passengers having to travel on a 241 booking cut across this?
Two passengers on a single cash booking - one tests positive and can't travel. The positive passenger can get a FTV and the negative passenger can still travel. Correct?
Two passengers on a single avios booking using an Amex 241 voucher - one tests positive and can't travel. They can cancel the booking, get back their cash (less a small charge) and their Avios and get an slightly extended 241 back voucher as well. Correct?
But in the second case, can the negative passenger still travel, with the positive traveller getting back half the total avios and half the total cash, and (presumably) the 241 voucher being forfeited? Or do the conventional rules about both passengers having to travel on a 241 booking cut across this?