Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Dec 9, 2021, 12:07 pm
#902
Join Date: Mar 2013
Location: Berkshire
Programs: BAEC Silver
Posts: 380
Well if it comes to that then I'll be mightily peeved given how long it takes to get through. I've responded by email, contacted CR and sent a tweet. So far no response at all. Are we to assume that BA is unable to action anything received other than by word of mouth?
Dec 10, 2021, 1:25 pm
#903
Join Date: Jun 2016
Programs: BAEC Silver
Posts: 58
Quick questions which I would appreciate some FT wisdom on (apologies if I missed the answers). If I cancel and claim a FTV but use the FTV towards a cheaper flight, will the unspent balance remain usable on the FTV for another booking or will I lose the balance?
Is it taking long to get the FTVs issued these days?
Is it taking long to get the FTVs issued these days?
Dec 10, 2021, 1:33 pm
#904
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
If it's a simple cash booking then you should get an eVoucher. But FTV or eVoucher, the residual won't be lost, it will be available for a further booking. In the case of the eVoucher it's fairly overt, the voucher gets reissued with a new email, giving a revised value. You will get the eVoucher within either a few hours or a few days, depending on the details.
Dec 10, 2021, 1:44 pm
#905
Join Date: Jun 2016
Programs: BAEC Silver
Posts: 58
If it's a simple cash booking then you should get an eVoucher. But FTV or eVoucher, the residual won't be lost, it will be available for a further booking. In the case of the eVoucher it's fairly overt, the voucher gets reissued with a new email, giving a revised value. You will get the eVoucher within either a few hours or a few days, depending on the details.
Dec 11, 2021, 6:53 am
#906
Join Date: Jun 2016
Programs: BAEC Silver
Posts: 58
If it's a simple cash booking then you should get an eVoucher. But FTV or eVoucher, the residual won't be lost, it will be available for a further booking. In the case of the eVoucher it's fairly overt, the voucher gets reissued with a new email, giving a revised value. You will get the eVoucher within either a few hours or a few days, depending on the details.
Dec 12, 2021, 8:09 am
#907
Join Date: Mar 2016
Posts: 79
I made a BAH (flight+hotel) booking in July 21 for a trip to New York mid January 22. Looking at the conditions screenshot I took at the time and reading the wiki it looks like I cannot cancel or amend the booking within 3 weeks of travel. Have I got that right?
This feels too risky, for me, a lot could happen over Christmas etc.
Would I get a later flexibility cut off date on the flights if I cancelled the BAH now and rebook flight only? I can get day before flexibility on the hotel by booking that direct.
This feels too risky, for me, a lot could happen over Christmas etc.
Would I get a later flexibility cut off date on the flights if I cancelled the BAH now and rebook flight only? I can get day before flexibility on the hotel by booking that direct.
Last edited by Plu2370; Dec 12, 2021 at 8:15 am
Dec 12, 2021, 9:10 am
#908
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 546
I made a BAH (flight+hotel) booking in July 21 for a trip to New York mid January 22. Looking at the conditions screenshot I took at the time and reading the wiki it looks like I cannot cancel or amend the booking within 3 weeks of travel. Have I got that right?
This feels too risky, for me, a lot could happen over Christmas etc.
Would I get a later flexibility cut off date on the flights if I cancelled the BAH now and rebook flight only? I can get day before flexibility on the hotel by booking that direct.
This feels too risky, for me, a lot could happen over Christmas etc.
Would I get a later flexibility cut off date on the flights if I cancelled the BAH now and rebook flight only? I can get day before flexibility on the hotel by booking that direct.
Dec 12, 2021, 11:13 am
#909
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
At least one good thing about the IT is that the e-vouchers come out of the system pretty quickly. I cancelled three BA bookings the other day and I was able to use the e-vouchers about 20 minutes later once they all landed in my e-mail on a new booking. Aer Lingus must process theirs manually, as I received a "your voucher request has been received" e-mail and as it was Friday evening, they must be closed, so no voucher yet.
It's an excellent system BA have for this, it's proven really handy.
It's an excellent system BA have for this, it's proven really handy.
Dec 12, 2021, 11:23 am
#910
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
At least one good thing about the IT is that the e-vouchers come out of the system pretty quickly. I cancelled three BA bookings the other day and I was able to use the e-vouchers about 20 minutes later once they all landed in my e-mail on a new booking. ...
It's an excellent system BA have for this, it's proven really handy.
It's an excellent system BA have for this, it's proven really handy.
Dec 12, 2021, 11:31 am
#911
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
At least one good thing about the IT is that the e-vouchers come out of the system pretty quickly. I cancelled three BA bookings the other day and I was able to use the e-vouchers about 20 minutes later once they all landed in my e-mail on a new booking. Aer Lingus must process theirs manually, as I received a "your voucher request has been received" e-mail and as it was Friday evening, they must be closed, so no voucher yet.
It's an excellent system BA have for this, it's proven really handy.
It's an excellent system BA have for this, it's proven really handy.
I would guess that there will be many people who booked a month or two (or more) back who can now re-book at a lower price given the current worsening situation and likely consequential cancellations by passengers. I have just cancelled some post Xmas leisure flights and am sure that I am not alone. It is definitely worth checking and re-checking whether there are any savings to be made.
Dec 12, 2021, 11:53 am
#912
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
Same for hotels - I had six nights in Honolulu booked for $1,280, then it dropped to $1,046 so I rebooked, then in the Black Friday sales a better room in the same hotel was $780 and of course, I rebooked again. A very nice $500 saving which I was delighted with.
Dec 13, 2021, 3:24 am
#913
Join Date: Mar 2013
Location: Berkshire
Programs: BAEC Silver
Posts: 380
Well I did finally received my eVoucher. At least my wife did. She got the email and forwarded it on to me. Luckily we get along together just fine and normally travel together so hopefully it'll not cause any problems when it comes to using it. But how on earth did that happen?
Dec 16, 2021, 11:00 am
#914
Suspended
Join Date: Aug 2020
Posts: 963
I just submitted an application for an evoucher - first time. I had no clue it could take up to 7 days until after I submitted the request. I want to rebook sooner. Are reports of 20 minutes accurate for initial cancellations/voucher requests or will it really take seven days?
Dec 16, 2021, 11:02 am
#915
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
I just submitted an application for an evoucher - first time. I had no clue it could take up to 7 days until after I submitted the request. I want to rebook sooner. Are reports of 20 minutes accurate for initial cancellations/voucher requests or will it really take seven days?