Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Dec 18, 2021, 3:13 pm
#917
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,440
I don’t know if this has been flagged anywhere else, but BA have now changed their flexibility policy for BA Holidays.
You must now claim a voucher or make changes at at least 28 days before departure. It was previously 21 days.
I just think it’s so wrong that when the COVID situation is still in a bad way, they are making you commit earlier on - all while flights can be changed up to check-in closing.
You must now claim a voucher or make changes at at least 28 days before departure. It was previously 21 days.
I just think it’s so wrong that when the COVID situation is still in a bad way, they are making you commit earlier on - all while flights can be changed up to check-in closing.
Dec 18, 2021, 3:39 pm
#918
Join Date: Jul 2012
Location: The North
Posts: 1,848
Could someone confirm how late before departure you can cancel (an Avios booking) for an FTV under the BWC policy? I have a feeling it was something like “when check in closes” or “an hour before scheduled departure”, but can’t remember where I read it and I don’t see it in the wiki…
Dec 18, 2021, 4:03 pm
#919
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
That's correct, but general advice is not to leave it quite so late. On one occasion, that advice was worthwhile because my first attempt to FTV an Avios booking was (wrongly) rejected and I had to submit it again.
Dec 19, 2021, 12:03 am
#920
Join Date: Jul 2012
Location: The North
Posts: 1,848
Thanks. I don’t intend to leave it that close, but it might be down to 3-4 hours, due to some last minute uncertainty. Hopefully that will be ok…
Dec 19, 2021, 1:37 am
#922
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
It should be the same deadline, if all you want is an FTV (or an eVoucher, as you may get from a cash booking).
Dec 19, 2021, 2:03 am
#923
Join Date: May 2016
Posts: 335
Sorry should have explained better. What is the time I have to cancel by by requesting a voucher. Eg X hrs before take off, or x hours before check in for example. Thanks for your help.
Dec 19, 2021, 2:12 am
#924
Join Date: Apr 2005
Programs: BA GOLD
Posts: 604
I don’t know if this has been flagged anywhere else, but BA have now changed their flexibility policy for BA Holidays.
You must now claim a voucher or make changes at at least 28 days before departure. It was previously 21 days.
I just think it’s so wrong that when the COVID situation is still in a bad way, they are making you commit earlier on - all while flights can be changed up to check-in closing.
You must now claim a voucher or make changes at at least 28 days before departure. It was previously 21 days.
I just think it’s so wrong that when the COVID situation is still in a bad way, they are making you commit earlier on - all while flights can be changed up to check-in closing.
Changing your booking
If you are travelling any time before 31 August 2022, you can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price. You will need to give us advanced notice as follows:Bookings made up to and including 15 December 2021: 3 weeks notice.
- Bookings made from 16 December 2021: 28 days notice.
Cancelling your booking
If you decide you no longer want to travel, you can cancel your booking and we’ll give you a voucher for a future booking valid for use up to 30 September 2023. You will need to give us advanced notice as follows:Bookings made up to and including 15 December 2021: 3 weeks notice.
- Bookings made from 16 December 2021: 28 days notice."
Dec 19, 2021, 2:42 am
#925
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,976
its the same answer as above, the deadline for requesting a FTv is when olci closes which is usually 1 hr before the flight scheduled departure
Dec 19, 2021, 2:59 am
#926
Join Date: May 2016
Posts: 335
Dec 19, 2021, 5:18 am
#927
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Sorry, I thought you were asking a follow-on question to squawk's - hence the same deadline, whether it's for an Avios booking or a cash booking - as KARFA has kindly confirmed. I think that the same warning applies, though: don't leave it until the last minute unless that's unavoidable.
Dec 19, 2021, 5:23 am
#928
Join Date: May 2003
Location: TLL
Programs: OZ Diamond, BA Gold, Bonvoy Ambassador, HH Gold
Posts: 4,412
Silly question - with the new restrictions I need to cancel two bookings made with Avios - when I try to do this online, I get taken to the voucher page. Will filling this out result in my Avios being returned or do I need to call?
Thank you!
Thank you!
Dec 19, 2021, 5:31 am
#929
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
If you want a refund of the Avios, you need to call. But if you fill out the online form and you are issued with an FTV, that's an IOU from BA in much the same way that Avios in your account are an IOU from BA. And you can always ask for a refund of the FTV later, which is the time at which you would pay the cancellation fee. So much really actually depends on how badly you need the cash back right now.
Dec 19, 2021, 5:50 am
#930
Join Date: May 2003
Location: TLL
Programs: OZ Diamond, BA Gold, Bonvoy Ambassador, HH Gold
Posts: 4,412
Thanks Globaliser ! I don't need the avios or cash badly right now, so I will just put in for the voucher rather than spend the time on hold.
One question - if I then use the voucher for a booking in the future, do I earn avios with it? So turning a non-earning avios trip into an avios earning trip?
One question - if I then use the voucher for a booking in the future, do I earn avios with it? So turning a non-earning avios trip into an avios earning trip?