Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Oct 28, 2021, 5:00 am
#856
Join Date: Mar 2006
Location: PEK
Programs: BAEC, AA Exec Plat
Posts: 244
Correct. Plus the Amex website brings up better multi-city options than BA.
Any voucher for cancellation having to be used through the booking travel agent sounds messy though! Can this not be passed to the customer to use like any BA FTV through the website?
If it has to be used by the agent this could be a pain as I guess you would have to call them each time to use.
Any voucher for cancellation having to be used through the booking travel agent sounds messy though! Can this not be passed to the customer to use like any BA FTV through the website?
If it has to be used by the agent this could be a pain as I guess you would have to call them each time to use.
Oct 28, 2021, 5:09 am
#857
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Correct. Plus the Amex website brings up better multi-city options than BA.
Any voucher for cancellation having to be used through the booking travel agent sounds messy though! Can this not be passed to the customer to use like any BA FTV through the website?
If it has to be used by the agent this could be a pain as I guess you would have to call them each time to use.
Any voucher for cancellation having to be used through the booking travel agent sounds messy though! Can this not be passed to the customer to use like any BA FTV through the website?
If it has to be used by the agent this could be a pain as I guess you would have to call them each time to use.
i am afraid you are stuck with the TA and you won't have full control of the FTV as you would do with a direct BA booking.
Oct 28, 2021, 5:09 am
#858
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,807
Might be worth seeing the responses here: FTV on ticket booked with AMEX Travel
Nov 12, 2021, 5:34 am
#860
Join Date: Oct 2009
Posts: 5,041
A friend of mine made a booking for me using Avios from his account.
What happens if I cancel, will I get a FTV in my name or in his name?
If it's in my name and I want to make a booking that requires additional Avios, can they be taken from my account?
What happens if I cancel, will I get a FTV in my name or in his name?
If it's in my name and I want to make a booking that requires additional Avios, can they be taken from my account?
Nov 12, 2021, 5:42 am
#861
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,610
Just as another data point, I had a voucher issued via AMEX, which I used last month to book a flight slightly cheaper than the value it held. Amex were a bit confused about what to do, but I eventually got a BA e-voucher for the excess.
Nov 24, 2021, 3:17 pm
#862
Join Date: Oct 2021
Location: London (née Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 980
I have an upcoming LHR - VIE booking that I also paid for the online upgrade to CE.
When I cancel through the form will I be sent 1 voucher that covers the cost of original fare + POUG price that I paid, or will it be 2 vouchers, 1 for the original fare and 1 for the POUG?
When I cancel through the form will I be sent 1 voucher that covers the cost of original fare + POUG price that I paid, or will it be 2 vouchers, 1 for the original fare and 1 for the POUG?
Nov 24, 2021, 3:23 pm
#863
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,185
My partner is trying to cancel flights to VIE that were for his kids. Is there any way that the voucher can be issued back to him, rather than them, as he's the one who paid for them? I know this has been a topic of conversation many times, hard to search on my phone, so a pointer would be great!
Nov 24, 2021, 3:25 pm
#864
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
I have an upcoming LHR - VIE booking that I also paid for the online upgrade to CE.
When I cancel through the form will I be sent 1 voucher that covers the cost of original fare + POUG price that I paid, or will it be 2 vouchers, 1 for the original fare and 1 for the POUG?
When I cancel through the form will I be sent 1 voucher that covers the cost of original fare + POUG price that I paid, or will it be 2 vouchers, 1 for the original fare and 1 for the POUG?
Nov 27, 2021, 2:49 am
#865
Join Date: Jan 2011
Programs: BAEC GGL/CCR, Hilton Diamond, Hyatt Globalist
Posts: 395
Any experience on this appreciated - I have a return flight booking which I'm thinking of using a GUF on. If I fly the outbound and then end up cancelling for a voucher for the inbound, what happens to the "half a GUF" I have remaining? Am I able to apply it to another leg of a flight when I use the voucher? Or do I lose it?
Nov 27, 2021, 3:17 am
#866
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
My partner is trying to cancel flights to VIE that were for his kids. Is there any way that the voucher can be issued back to him, rather than them, as he's the one who paid for them? I know this has been a topic of conversation many times, hard to search on my phone, so a pointer would be great!
Nov 28, 2021, 2:12 am
#867
Join Date: Aug 2008
Location: Dublin, Ireland
Programs: Aer Lingus AerClub Concierge, BA Silver
Posts: 409
Im due to fly to New York on 9 December. If the US close their borders again to UK/European travellers before then, I assume I will be entitled to a full refund? Or will it be just a voucher of my flights are not cancelled?
Nov 28, 2021, 2:15 am
#868
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
If any of your flights are cancelled then yes you can get a full refund. Otherwise you will only be able to get a future travel voucher.
Nov 28, 2021, 2:20 am
#869
Join Date: Aug 2008
Location: Dublin, Ireland
Programs: Aer Lingus AerClub Concierge, BA Silver
Posts: 409
Nov 28, 2021, 4:54 am
#870
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,185
If it was a cash booking originally, nothing unusual such as BAH or vouchers or travel agency booked, then the voucher will go to the travellers, but as an e-Voucher. Which can be used by anyone with the correct information to unlock the value. If there are complexities, then you would get an FTV, which is personal to the original travellers.