Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Jul 24, 2021, 3:51 am
#781
Join Date: Aug 2014
Posts: 2,660
Jul 24, 2021, 11:15 am
#783
Join Date: Dec 2020
Posts: 74
Yes until check in closes. I would suggest just to be a little cautious aim to submit the form no later than 2 hours before the flight.
You should get the FTV email within the hour. All the avios and cash for your reward booking will be held on the FTV and available for use towards a new booking. You can check availability online for your new flights but you will have to call to use the voucher and make the new booking.
You should get the FTV email within the hour. All the avios and cash for your reward booking will be held on the FTV and available for use towards a new booking. You can check availability online for your new flights but you will have to call to use the voucher and make the new booking.
Jul 24, 2021, 11:30 am
#784
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,991
Might be a silly question but for Avios bookings, if cancelling why would one pick a FTV and not get the points redeposited and the cash back ex the admin fee or is that not possible anymore and a FTV is the only option? Looking to make a potential reward booking but want to be sure I can cancel without having to take a FTV if needed. Thanks!
If timing isn't a factor then the advantage of the FTV is no cancellation fee, whereas cancelling would mean £35 per person deducted from the cash element of the refund.
But, yes normal cancellation rules still apply.
Jul 24, 2021, 11:33 am
#785
Join Date: Dec 2020
Posts: 74
You can still cancel if you want for a reward booking, but that option is open up to 24 hours before whereas a FTV can be requested right up to when check in closes.
If timing isn't a factor then the advantage of the FTV is no cancellation fee, whereas cancelling would mean £35 per person deducted from the cash element of the refund.
But, yes normal cancellation rules still apply.
If timing isn't a factor then the advantage of the FTV is no cancellation fee, whereas cancelling would mean £35 per person deducted from the cash element of the refund.
But, yes normal cancellation rules still apply.
Jul 26, 2021, 8:07 am
#786
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
Sorry if it’s covered here, I tried to skim 53 pages:
Does the flexibility extend to partly flown bookings? For example, I need to come back sooner or later, for whatever reason - with a price difference calculated or course.
Does the flexibility extend to partly flown bookings? For example, I need to come back sooner or later, for whatever reason - with a price difference calculated or course.
Jul 27, 2021, 2:10 pm
#787
Join Date: Apr 2016
Location: London
Programs: BA Gold. IHG Diamond Elite / Ambassador
Posts: 62
Mrs 383 and myself have an open jaw Amex 2for1 booking, made in Feb 2021.
Outbound 12th Sept LHR - Montreal.
Return 25th Sept JFK - LHR.
Canadian passport for Mrs383, British passport for me.
Our reason for visiting NYC has been cancelled and I'm not sure they will even be allowing UK citizens in.
We would still like to visit family in Montreal and Canada currently seems to have a policy of allowing citizens and immediate family in but with some restrictions, including a minimum 15 day stay. (that our dates don't meet)
If we were to cancel can we take a FTV that will wrap up the 2for1 voucher?
Will this FTV with the 2for1 be valid to April 2023?
Would we have to pay the £35pp fee as this is a voluntary cancellation? (even though the current rules suggest I wouldn't gain entry to Canada)
Outbound 12th Sept LHR - Montreal.
Return 25th Sept JFK - LHR.
Canadian passport for Mrs383, British passport for me.
Our reason for visiting NYC has been cancelled and I'm not sure they will even be allowing UK citizens in.
We would still like to visit family in Montreal and Canada currently seems to have a policy of allowing citizens and immediate family in but with some restrictions, including a minimum 15 day stay. (that our dates don't meet)
If we were to cancel can we take a FTV that will wrap up the 2for1 voucher?
Will this FTV with the 2for1 be valid to April 2023?
Would we have to pay the £35pp fee as this is a voluntary cancellation? (even though the current rules suggest I wouldn't gain entry to Canada)
Jul 27, 2021, 2:32 pm
#788
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,991
Yes requesting a FTV would keep everything in there (cash, avios, and 241), and any 241 in the FTV would be available for your new booking which can be for travel up to April 2023.
There are no fees deducted if you go for a FTV. The email you get won't show a value but it will be for exactly the amount of cash, avios and 241 you used originally.
When you come to make a new booking, you can check availability online but would have to call to make the booking with the FTV.
There are no fees deducted if you go for a FTV. The email you get won't show a value but it will be for exactly the amount of cash, avios and 241 you used originally.
When you come to make a new booking, you can check availability online but would have to call to make the booking with the FTV.
Jul 27, 2021, 2:37 pm
#789
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 546
Mrs 383 and myself have an open jaw Amex 2for1 booking, made in Feb 2021.
Outbound 12th Sept LHR - Montreal.
Return 25th Sept JFK - LHR.
Canadian passport for Mrs383, British passport for me.
Our reason for visiting NYC has been cancelled and I'm not sure they will even be allowing UK citizens in.
We would still like to visit family in Montreal and Canada currently seems to have a policy of allowing citizens and immediate family in but with some restrictions, including a minimum 15 day stay. (that our dates don't meet)
If we were to cancel can we take a FTV that will wrap up the 2for1 voucher?
Will this FTV with the 2for1 be valid to April 2023?
Would we have to pay the £35pp fee as this is a voluntary cancellation? (even though the current rules suggest I wouldn't gain entry to Canada)
Outbound 12th Sept LHR - Montreal.
Return 25th Sept JFK - LHR.
Canadian passport for Mrs383, British passport for me.
Our reason for visiting NYC has been cancelled and I'm not sure they will even be allowing UK citizens in.
We would still like to visit family in Montreal and Canada currently seems to have a policy of allowing citizens and immediate family in but with some restrictions, including a minimum 15 day stay. (that our dates don't meet)
If we were to cancel can we take a FTV that will wrap up the 2for1 voucher?
Will this FTV with the 2for1 be valid to April 2023?
Would we have to pay the £35pp fee as this is a voluntary cancellation? (even though the current rules suggest I wouldn't gain entry to Canada)
Canada to start reopening Aug 9
Jul 27, 2021, 2:57 pm
#790
Join Date: Apr 2016
Location: London
Programs: BA Gold. IHG Diamond Elite / Ambassador
Posts: 62
Thanks KARFA and Donsyb.
We were hoping that rules might relax in August.
Our best case scenario is to cancel without fees and extend the 2for1 voucher (that was originally valid to Nov '21) and then rebook a simple LHR - YUL return using another 2for1 that's due to expire in Dec '21
We were hoping that rules might relax in August.
Our best case scenario is to cancel without fees and extend the 2for1 voucher (that was originally valid to Nov '21) and then rebook a simple LHR - YUL return using another 2for1 that's due to expire in Dec '21
Jul 27, 2021, 3:01 pm
#791
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,991
Good point from Donsyb. I think I should have added there is no rush to request the FTV, you can make a decision much closer to your travel date, you can request a FTV right up to when online check in closes, but I assume you probably would have made your decision a little earlier than that 
Jul 27, 2021, 3:17 pm
#792
Join Date: Apr 2016
Location: London
Programs: BA Gold. IHG Diamond Elite / Ambassador
Posts: 62
Good point from Donsyb. I think I should have added there is no rush to request the FTV, you can make a decision much closer to your travel date, you can request a FTV right up to when online check in closes, but I assume you probably would have made your decision a little earlier than that
Jul 27, 2021, 11:33 pm
#793
Join Date: Jun 2015
Posts: 118
Apologies, as from others, if this has been covered in the thread. I could not easily see.
Has there been any speculation about when the CTB policy might wind down?
I’m considering making and cancelling a redemption booking in order to extend an Amex 241 voucher from June 22 to April 23 by getting a FTV.
Personal circumstances mean whatever happens with the pandemic, I’m unlikely to want to make a big trip in the next year or so.
Has there been any speculation about when the CTB policy might wind down?
I’m considering making and cancelling a redemption booking in order to extend an Amex 241 voucher from June 22 to April 23 by getting a FTV.
Personal circumstances mean whatever happens with the pandemic, I’m unlikely to want to make a big trip in the next year or so.
Jul 28, 2021, 12:45 am
#794
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Apologies, as from others, if this has been covered in the thread. I could not easily see.
Has there been any speculation about when the CTB policy might wind down?
I’m considering making and cancelling a redemption booking in order to extend an Amex 241 voucher from June 22 to April 23 by getting a FTV.
Personal circumstances mean whatever happens with the pandemic, I’m unlikely to want to make a big trip in the next year or so.
Has there been any speculation about when the CTB policy might wind down?
I’m considering making and cancelling a redemption booking in order to extend an Amex 241 voucher from June 22 to April 23 by getting a FTV.
Personal circumstances mean whatever happens with the pandemic, I’m unlikely to want to make a big trip in the next year or so.