Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Jun 28, 2021, 1:17 am
#736
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Does anyone know how long it is currently taking for voucher requests to be processed? I submitted the online form to cancel/request vouchers for 2 bookings on Friday. I have had an email acknowledgment for one (BAH) but not the other (flight only) but no actual vouchers yet.
Many thanks, Chris
Many thanks, Chris
Jun 28, 2021, 2:33 am
#737
Join Date: Jul 2018
Location: Stafford, England, UK
Programs: BA Executive club
Posts: 140
Are you sure your email acknowledgment aren’t the vouchers themselves? I can’t speak for BAH bookings, but for flight only apart from right at the start of this last year I have never received an acknowledgment email. I have only received the actual FTV email but that has consistently been within the hour.
yeah I thought it was a bit strange….. this is what I have had for the holiday booking, but as I say nothing yet for the flight only…..
‘Thank you for applying for a future travel voucher.
We'll convert your booking into a voucher if your application is successful. You'll then receive an email in the next seven days with your voucher and more information on using it.
We are experiencing extremely high call volumes. Please bear with us during these unprecedented times.
Please only submit one voucher request per booking reference.’
Jun 28, 2021, 5:29 am
#738
Join Date: Oct 2012
Location: UK
Programs: BA Silver, Marriott Titanium, Accor Plat, IHG Diamond
Posts: 651
I have requested a few vouchers for flight only tickets over the past days, and have always received them in a few minutes (the last one was received less than 10 minutes after I applied for it).
One voucher doesn't have a value on it as it is a part refund, but the body of the emails are different to yours:
One voucher doesn't have a value on it as it is a part refund, but the body of the emails are different to yours:
Booking Reference: #####
Dear Ikaz,
Your future travel voucher is here. Thank you for your patience while we processed your application.
Voucher code(s):
125-#####
Dear Ikaz,
Your future travel voucher is here. Thank you for your patience while we processed your application.
Voucher code(s):
125-#####
Your eVoucher has arrived
Dear Ikaz,
Good news. Your eVoucher is here and you can use it right away. Thank you for your patience while we were processing your application for booking reference ######
Your new eVoucher details:
125-##### GBP999
Dear Ikaz,
Good news. Your eVoucher is here and you can use it right away. Thank you for your patience while we were processing your application for booking reference ######
Your new eVoucher details:
125-##### GBP999
Jun 28, 2021, 8:27 am
#739
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
yeah I thought it was a bit strange….. this is what I have had for the holiday booking, but as I say nothing yet for the flight only…..
‘Thank you for applying for a future travel voucher.
We'll convert your booking into a voucher if your application is successful. You'll then receive an email in the next seven days with your voucher and more information on using it.
We are experiencing extremely high call volumes. Please bear with us during these unprecedented times.
Please only submit one voucher request per booking reference.’
‘Thank you for applying for a future travel voucher.
We'll convert your booking into a voucher if your application is successful. You'll then receive an email in the next seven days with your voucher and more information on using it.
We are experiencing extremely high call volumes. Please bear with us during these unprecedented times.
Please only submit one voucher request per booking reference.’
Jul 3, 2021, 2:39 am
#742
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
I’ve got an Avios booking for later today. I’m having some problems with my COVID test results that mean I may not be be able to travel as planned and would have to take either a later flight this evening or an early morning flight tomorrow once I’ve got my test results in order.
Until what point can I request a FTV for my Avios booking so that I can get a voucher to use to rebook to the later flight today or tomorrow? I thought it was until
check in closes but I can’t seem to find any confirmation of this.
Until what point can I request a FTV for my Avios booking so that I can get a voucher to use to rebook to the later flight today or tomorrow? I thought it was until
check in closes but I can’t seem to find any confirmation of this.
Jul 3, 2021, 2:43 am
#743
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
I’ve got an Avios booking for later today. I’m having some problems with my COVID test results that mean I may not be be able to travel as planned and would have to take either a later flight this evening or an early morning flight tomorrow once I’ve got my test results in order.
Until what point can I request a FTV for my Avios booking so that I can get a voucher to use to rebook to the later flight today or tomorrow? I thought it was until
check in closes but I can’t seem to find any confirmation of this.
Until what point can I request a FTV for my Avios booking so that I can get a voucher to use to rebook to the later flight today or tomorrow? I thought it was until
check in closes but I can’t seem to find any confirmation of this.
You should get the FTV email within the hour. All the avios and cash for your reward booking will be held on the FTV and available for use towards a new booking. You can check availability online for your new flights but you will have to call to use the voucher and make the new booking.
Jul 3, 2021, 10:35 am
#745
Join Date: Feb 2010
Location: London, UK
Programs: BA Exec Club, SIA KrisFlyer, Qantas FF, Emirates Skywards
Posts: 1,850
Hi All,
I was hoping for some help regarding the BA e-vouchers/FTVs. I know right now, if you book a revenue ticket on BA.com, for flights on BA metal, you can at any point cancel your trip and get a voucher for the same amount you purchased the tickets for, I've done this a few times (or many times this year). My question however, is, does the apply if the booking is a mix of airlines, say BA metal and Iberia? Is the process just as simple as it is for a BA only flight?
Also, if I do get the voucher, I assume I can then use it freely on any flight I wanted to purchased from BA.com until April 2023?
I know this is outside of this particular topic, but I was also wondering if airline tickets also qualified under the 14-day UK rule that you can request a refund on any item you purchase (at least I think that is the rule)?
I was hoping for some help regarding the BA e-vouchers/FTVs. I know right now, if you book a revenue ticket on BA.com, for flights on BA metal, you can at any point cancel your trip and get a voucher for the same amount you purchased the tickets for, I've done this a few times (or many times this year). My question however, is, does the apply if the booking is a mix of airlines, say BA metal and Iberia? Is the process just as simple as it is for a BA only flight?
Also, if I do get the voucher, I assume I can then use it freely on any flight I wanted to purchased from BA.com until April 2023?
I know this is outside of this particular topic, but I was also wondering if airline tickets also qualified under the 14-day UK rule that you can request a refund on any item you purchase (at least I think that is the rule)?
Jul 3, 2021, 10:38 am
#746
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Hi All,
I was hoping for some help regarding the BA e-vouchers/FTVs. I know right now, if you book a revenue ticket on BA.com, for flights on BA metal, you can at any point cancel your trip and get a voucher for the same amount you purchased the tickets for, I've done this a few times (or many times this year). My question however, is, does the apply if the booking is a mix of airlines, say BA metal and Iberia? Is the process just as simple as it is for a BA only flight?
I was hoping for some help regarding the BA e-vouchers/FTVs. I know right now, if you book a revenue ticket on BA.com, for flights on BA metal, you can at any point cancel your trip and get a voucher for the same amount you purchased the tickets for, I've done this a few times (or many times this year). My question however, is, does the apply if the booking is a mix of airlines, say BA metal and Iberia? Is the process just as simple as it is for a BA only flight?
Also, if I do get the voucher, I assume I can then use it freely on any flight I wanted to purchased from BA.com until April 2023?
I know this is outside of this particular topic, but I was also wondering if airline tickets also qualified under the 14-day UK rule that you can request a refund on any item you purchase (at least I think that is the rule)?
Jul 3, 2021, 10:54 am
#747
Join Date: Feb 2010
Location: London, UK
Programs: BA Exec Club, SIA KrisFlyer, Qantas FF, Emirates Skywards
Posts: 1,850
Thank you KARFA, much appreciated on the quick and very useful response.
Jul 4, 2021, 8:28 am
#748
Join Date: Oct 2002
Location: Dublin/UK/SPAIN
Programs: BA Gold. EI GoldCircle
Posts: 784
Read some conflicting info on this one.
I want to make a change to an Avios booking (ALC-LHR-MAN) next month to VLC-LHR-MAN on a different day.
Seats are available on the flight but my question is
is there a change fee of £35 per person or is it free to change under the book with confidence
I’m debating changing or waiting to see if BA cancel the flight all together
I want to make a change to an Avios booking (ALC-LHR-MAN) next month to VLC-LHR-MAN on a different day.
Seats are available on the flight but my question is
is there a change fee of £35 per person or is it free to change under the book with confidence
I’m debating changing or waiting to see if BA cancel the flight all together
Jul 4, 2021, 8:51 am
#749
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Read some conflicting info on this one.
I want to make a change to an Avios booking (ALC-LHR-MAN) next month to VLC-LHR-MAN on a different day.
Seats are available on the flight but my question is
is there a change fee of £35 per person or is it free to change under the book with confidence
I’m debating changing or waiting to see if BA cancel the flight all together
I want to make a change to an Avios booking (ALC-LHR-MAN) next month to VLC-LHR-MAN on a different day.
Seats are available on the flight but my question is
is there a change fee of £35 per person or is it free to change under the book with confidence
I’m debating changing or waiting to see if BA cancel the flight all together