Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Feb 2, 2021, 11:17 am
#691
Join Date: Jan 2010
Posts: 3,190
rb211.
Feb 2, 2021, 11:40 am
#692
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
I'll take that under advisement. I was under the impression that, in this particular example, theses laws applied to anything "sold" in California (i.e. prevents "jurisdiction selection" by the seller/provider!) And that it applied to credits with monetary value, which an FTV undoubtedly is. I could be wrong!
rb211.
rb211.
Feb 2, 2021, 12:53 pm
#693
Join Date: Jan 2010
Posts: 3,190
No - but someone has been sold a flight (while that someone was in California, and that someone being a technically legal resident of California) which has subsequently been converted into an FTV, effectively a "store credit" with a $ value.
I'm not trying to be difficult here; am I failing?
rb211.
I'm not trying to be difficult here; am I failing?
rb211.
Feb 2, 2021, 1:11 pm
#694
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
No - but someone has been sold a flight (while that someone was in California, and that someone being a technically legal resident of California) which has subsequently been converted into an FTV, effectively a "store credit" with a $ value.
I'm not trying to be difficult here; am I failing?
rb211.
I'm not trying to be difficult here; am I failing?
rb211.
I am not seeing it I am afraid. Sorry.
Feb 2, 2021, 1:33 pm
#695
Join Date: Jan 2010
Posts: 3,190
rb211.
Feb 3, 2021, 5:06 am
#696
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,293
No - but someone has been sold a flight (while that someone was in California, and that someone being a technically legal resident of California) which has subsequently been converted into an FTV, effectively a "store credit" with a $ value.
I'm not trying to be difficult here; am I failing?
rb211.
I'm not trying to be difficult here; am I failing?
rb211.
It depends how much money you have stored in FTVs but it might not be very economical to prove that point in US courts.
Feb 3, 2021, 2:24 pm
#698
Join Date: Jan 2010
Posts: 3,190
rb211.
Feb 5, 2021, 4:32 am
#699
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
I have what might be a stupid qustion, but here goes:
I have a BA holiday booking for May which is probably unlikely to go ahead so I am looking at moving dates to later on in the year or early next year. This trip was booked under the book with confidence policy, so I should be able to change dates without fees, just paying any price difference. I have however used a FTV on this booking. This has not been recorded on the booking as an additional payment, rather it has just reduced the initial price. As there doesn’t seem to be any record on the booking of the price adjustment, I am concerned that any price difference I will have to pay will be based on this new lower price rather than the original price I paid.
My question is have I misunderstood how the system works?
I have a BA holiday booking for May which is probably unlikely to go ahead so I am looking at moving dates to later on in the year or early next year. This trip was booked under the book with confidence policy, so I should be able to change dates without fees, just paying any price difference. I have however used a FTV on this booking. This has not been recorded on the booking as an additional payment, rather it has just reduced the initial price. As there doesn’t seem to be any record on the booking of the price adjustment, I am concerned that any price difference I will have to pay will be based on this new lower price rather than the original price I paid.
My question is have I misunderstood how the system works?
Feb 5, 2021, 4:37 am
#700
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
I have what might be a stupid qustion, but here goes:
I have a BA holiday booking for May which is probably unlikely to go ahead so I am looking at moving dates to later on in the year or early next year. This trip was booked under the book with confidence policy, so I should be able to change dates without fees, just paying any price difference. I have however used a FTV on this booking. This has not been recorded on the booking as an additional payment, rather it has just reduced the initial price. As there doesn’t seem to be any record on the booking of the price adjustment, I am concerned that any price difference I will have to pay will be based on this new lower price rather than the original price I paid.
My question is have I misunderstood how the system works?
I have a BA holiday booking for May which is probably unlikely to go ahead so I am looking at moving dates to later on in the year or early next year. This trip was booked under the book with confidence policy, so I should be able to change dates without fees, just paying any price difference. I have however used a FTV on this booking. This has not been recorded on the booking as an additional payment, rather it has just reduced the initial price. As there doesn’t seem to be any record on the booking of the price adjustment, I am concerned that any price difference I will have to pay will be based on this new lower price rather than the original price I paid.
My question is have I misunderstood how the system works?
Feb 5, 2021, 4:59 am
#701
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
Ok, thanks for clearing that up KARFA.
Feb 16, 2021, 8:28 pm
#702
Join Date: Jul 2013
Posts: 38
Does anybody happen to know what BA's definition of the "trade outlet" listed in the T&Cs on their book with confidence policy is?
Looking to book a flight through the Chase Ultimate Reward portal so I can part pay w/ points, but wanted to be sure i was still covered before I did.
Looking to book a flight through the Chase Ultimate Reward portal so I can part pay w/ points, but wanted to be sure i was still covered before I did.
Feb 16, 2021, 11:41 pm
#703
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
This isn't an exact answer, but largely trade means travel agents such as Chase. They are covered by BWC, but it is the agent that have to implement it, with a few exceptions you have to work with the agent rather than BA. Some agents have not covered themselves in glory, but I can't recall anyone having a bad experience with Chase, in fact there are one or two stories of going above and beyond.
Feb 17, 2021, 1:57 pm
#704
Join Date: Dec 2011
Posts: 6
Book with Confidence on BA codeshare on Finnair metal
Apologies if this has been answered elsewhere but couldn't find it in the thread..
I'm looking to book economy flights LHR to Rovaneimi (connecting in HEL) for late December, returning early Jan 2022. They're operated by Finnair but bookable under BA flight numbers on ba.com. By my reckoning Book with Confidence (option to change or cancel for voucher) should apply but on the booking page you don't get the 'book now, change later' drop down. Instead, only the Finnair rules are quoted (which is free changes but not the option to cancel).
Interestingly if I try a dummy booking for the same flights as late as July, the 'book now, change later' drop down does appear. I'm assuming it's an IT glitch related to the recent extension to the policy.
Am I right that Book with Confidence applies to all the legs of these Finnair connecting flights for December?
Many thanks
I'm looking to book economy flights LHR to Rovaneimi (connecting in HEL) for late December, returning early Jan 2022. They're operated by Finnair but bookable under BA flight numbers on ba.com. By my reckoning Book with Confidence (option to change or cancel for voucher) should apply but on the booking page you don't get the 'book now, change later' drop down. Instead, only the Finnair rules are quoted (which is free changes but not the option to cancel).
Interestingly if I try a dummy booking for the same flights as late as July, the 'book now, change later' drop down does appear. I'm assuming it's an IT glitch related to the recent extension to the policy.
Am I right that Book with Confidence applies to all the legs of these Finnair connecting flights for December?
Many thanks
Feb 17, 2021, 2:02 pm
#705
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 1,000
Apologies if this has been answered elsewhere but couldn't find it in the thread..
I'm looking to book economy flights LHR to Rovaneimi (connecting in HEL) for late December, returning early Jan 2022. They're operated by Finnair but bookable under BA flight numbers on ba.com. By my reckoning Book with Confidence (option to change or cancel for voucher) should apply but on the booking page you don't get the 'book now, change later' drop down. Instead, only the Finnair rules are quoted (which is free changes but not the option to cancel).
Interestingly if I try a dummy booking for the same flights as late as July, the 'book now, change later' drop down does appear. I'm assuming it's an IT glitch related to the recent extension to the policy.
Am I right that Book with Confidence applies to all the legs of these Finnair connecting flights for December?
Many thanks
I'm looking to book economy flights LHR to Rovaneimi (connecting in HEL) for late December, returning early Jan 2022. They're operated by Finnair but bookable under BA flight numbers on ba.com. By my reckoning Book with Confidence (option to change or cancel for voucher) should apply but on the booking page you don't get the 'book now, change later' drop down. Instead, only the Finnair rules are quoted (which is free changes but not the option to cancel).
Interestingly if I try a dummy booking for the same flights as late as July, the 'book now, change later' drop down does appear. I'm assuming it's an IT glitch related to the recent extension to the policy.
Am I right that Book with Confidence applies to all the legs of these Finnair connecting flights for December?
Many thanks