Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Jan 6, 2021, 5:31 am
#616
Join Date: Jan 2013
Location: Vancouver
Programs: AB BA Waterloo Mama Mia
Posts: 1,147
If I book my ticket as separate legs in order to take advantage of lower no bag fares and only the second leg is cancelled due to no flights..it is currently being sold of course, am I able to cancel both legs or am I stuck with the leg that does fly subject to using the Book With Confidence options?
Jan 6, 2021, 5:36 am
#617
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,985
If I book my ticket as separate legs in order to take advantage of lower no bag fares and only the second leg is cancelled due to no flights..it is currently being sold of course, am I able to cancel both legs or am I stuck with the leg that does fly subject to using the Book With Confidence options?
for any bookings not having any cancelled flights you will need to rely on BWC/FTV if the travel dates put the booking within scope of them.
Jan 6, 2021, 5:41 am
#618
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,839
Generally you need 3 weeks notice yes, but as ever the specifics matter. If it is a BAH before 12 February then BAH are likely to cancel anyway, just to give one example. Again, depending on the specifics, if it is an entirely voluntary move then you will need Avios redemption availability on the new dates, and there may be some changes to fees and taxes.
Jan 8, 2021, 2:22 am
#619
Join Date: Sep 2019
Location: London, UK
Programs: BA Silver
Posts: 58
Hello
I have a booking that is covered by the Book With Confidence policy to travel at the end of this month. The flights have been cancelled, so I now have the option for a FTV, a refund or to move the flights to a future date without having to pay any fees or fare difference.
If I move the flights to November, does anyone know if they would still come under the BWC Policy?
I understand that if I had asked for an FTV and then made a new booking for November it wound not be, but as this would still be the original booking with the dates moved I’m not sure.
I have a booking that is covered by the Book With Confidence policy to travel at the end of this month. The flights have been cancelled, so I now have the option for a FTV, a refund or to move the flights to a future date without having to pay any fees or fare difference.
If I move the flights to November, does anyone know if they would still come under the BWC Policy?
I understand that if I had asked for an FTV and then made a new booking for November it wound not be, but as this would still be the original booking with the dates moved I’m not sure.
Jan 8, 2021, 3:13 am
#620
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,795
Hello
I have a booking that is covered by the Book With Confidence policy to travel at the end of this month. The flights have been cancelled, so I now have the option for a FTV, a refund or to move the flights to a future date without having to pay any fees or fare difference.
If I move the flights to November, does anyone know if they would still come under the BWC Policy?
I understand that if I had asked for an FTV and then made a new booking for November it wound not be, but as this would still be the original booking with the dates moved I’m not sure.
I have a booking that is covered by the Book With Confidence policy to travel at the end of this month. The flights have been cancelled, so I now have the option for a FTV, a refund or to move the flights to a future date without having to pay any fees or fare difference.
If I move the flights to November, does anyone know if they would still come under the BWC Policy?
I understand that if I had asked for an FTV and then made a new booking for November it wound not be, but as this would still be the original booking with the dates moved I’m not sure.
Jan 10, 2021, 10:26 am
#621
Join Date: Feb 2011
Posts: 373
Value of part-used FTV
Hello! Maybe someone can help. I'm trying to figure out how much currency is left in a FTV. I had a booking EDI-LHR-PSA return which I had to cancel. I received a FTV for it (not an e-Voucher). With the FTV I then booked EDI-LHR return, but I suspect that FTV still has some value in it. Is there a way to check that? Do I need to call BA? When I made the new booking, I did not receive a second email with a new FTV number for the non-used value of the booking.
Jan 10, 2021, 10:37 am
#622
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,839
Hello! Maybe someone can help. I'm trying to figure out how much currency is left in a FTV. I had a booking EDI-LHR-PSA return which I had to cancel. I received a FTV for it (not an e-Voucher). With the FTV I then booked EDI-LHR return, but I suspect that FTV still has some value in it. Is there a way to check that? Do I need to call BA? When I made the new booking, I did not receive a second email with a new FTV number for the non-used value of the booking.
Jan 10, 2021, 1:50 pm
#623
Join Date: Feb 2011
Posts: 373
You can find out the original FTV amount by looking at the original e-ticket that you booked initially, and the value is mentioned at the bottom. Add in any POUGs, flight changes (other than change fees), seating, baggage fees, though the latter are separately calculated. For POUGs you would get a second e-ticket to add to the first. Then subtract the new EDI-LHR amount, and this is the amount left. If the difference is small (£20 I think) then it will be refunded to you. If it was Avios then you should get all the residual back.
Thanks for explaining the general procedure, though.
Jan 12, 2021, 8:56 am
#624
Join Date: Nov 2017
Programs: BA Exec Gold, Marriott Platinum
Posts: 128
Hello. Looking to book a return to the US out at the end of August and back at the start of September for a wedding . Apologies if this is a stupid question but i'm trying to get my head around the terminology on the BA website around the BWC policy. Am I correct to understand that as it stands, this booking wouldn't be covered by the 'BWC' policy as the inbound is after the August cut off? Just weighing up options of a very appealing CW fare to Denver vs. the wedding being cancelled or being unable to travel. Thank you FT Team as always for your wisdom
Jan 12, 2021, 9:30 am
#625
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,985
Correct. BWC/FTV is currently only available for new bookings where travel is completed (both outbound and inbound) by 31st August 2021. That date has been extended is the past, and may be extended beyond August in the future. I would imagine further extensions appear increasingly likely, but not guaranteed, so don't book assuming it definitely will be.
Last edited by KARFA; Jan 12, 2021 at 10:04 am
Jan 12, 2021, 10:47 am
#626
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,795
Correct. BWC/FTV is currently only available for new bookings where travel is completed (both outbound and inbound) by 31st August 2021. That date has been extended is the past, and may be extended beyond August in the future. I would imagine further extensions appear increasingly likely, but not guaranteed, so don't book assuming it definitely will be.
Jan 13, 2021, 11:15 am
#627
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,448
QQ on the current Evouchers........
I'm looking at booking a trip for 6 of us for August. I understand if booked before Feb 21st and last sector is within 31st Aug we can apply for a voucher just because we want to....that's all good.
I've got a set of then 'original' FTVs I'm working through. On the new/current vouchers is it still 1 voucher per PX that can only be used by that PX or are you getting what equates to a gift voucher for the full value to be used however?
I'm looking at booking a trip for 6 of us for August. I understand if booked before Feb 21st and last sector is within 31st Aug we can apply for a voucher just because we want to....that's all good.
I've got a set of then 'original' FTVs I'm working through. On the new/current vouchers is it still 1 voucher per PX that can only be used by that PX or are you getting what equates to a gift voucher for the full value to be used however?
Jan 13, 2021, 11:30 am
#629
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,839
Jan 13, 2021, 11:33 am
#630
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,839
[However for eVouchers there can be 4 to a booking maximum].