Book with confidence policy
Apr 27, 22, 7:11 pm - Wikipost
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Oct 8, 20, 9:38 am
#526
Join Date: Jun 2015
Programs: AA EXP
Posts: 48
Originally Posted by corporate-wage-slave
Again this depends a lot on specific ticketing details. But as a general rule, if the rebooking works out cheaper on the replacement sector you get nothing back. If it works out more expensive you are liable for the fare difference on a historic basis (usually) but there isn't a change fee. You can't have a voucher after you have started the first flight on the booking, though some people have said they have got this. If BA cancel the service then you can have an Involuntary Refund, which is calculated (broadly speaking) by ticketing construct, with taxes levied against actual flown flights, usually it's better value to rebook rather than take an Involuntary Refund, but that's a very general point which won't always apply.
Oct 9, 20, 5:51 am
#527
Join Date: Jan 2017
Location: London
Programs: BAEC Gold
Posts: 198
Just received my first BA Holiday FTV and it doesn't have the normal format as a flight only FTV does - just an email saying I can reduce the balance of a future holiday with this FTV with no 125-xxx number to quote.
Am I right in thinking I can still use this against a flight only booking if I phone up and quote the PNR?
Am I right in thinking I can still use this against a flight only booking if I phone up and quote the PNR?
Oct 9, 20, 6:41 am
#528
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 55,159
Originally Posted by barneyb
Just received my first BA Holiday FTV and it doesn't have the normal format as a flight only FTV does - just an email saying I can reduce the balance of a future holiday with this FTV with no 125-xxx number to quote.
Am I right in thinking I can still use this against a flight only booking if I phone up and quote the PNR?
Am I right in thinking I can still use this against a flight only booking if I phone up and quote the PNR?
Oct 9, 20, 7:24 am
#529
Join Date: May 2016
Posts: 299
Originally Posted by barneyb
Just received my first BA Holiday FTV and it doesn't have the normal format as a flight only FTV does - just an email saying I can reduce the balance of a future holiday with this FTV with no 125-xxx number to quote.
Am I right in thinking I can still use this against a flight only booking if I phone up and quote the PNR?
Am I right in thinking I can still use this against a flight only booking if I phone up and quote the PNR?
Oct 9, 20, 9:29 am
#530
Join Date: May 2019
Posts: 64
Maybe I am misreading things but looking at the book with confidence T&Cs on the BA website It suggests that to cancel and get a FTV “
I can see no reference on the BA website to the booking deadline on 13 October mentioned in this thread. Has this deadline been removed?
- You booked from 3 March 2020 onwards for travel due to be completed by 31 August 2021”
I can see no reference on the BA website to the booking deadline on 13 October mentioned in this thread. Has this deadline been removed?
Oct 9, 20, 9:55 am
#531
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,713
Originally Posted by corporate-wage-slave
Correct. The FTV is different for BAH but it can be used on flight only bookings, but not redemptions. It's easier to use a BAH booking on BAH, since you just book a deposit online for the new holiday, email in the FTV details and they knock the FTV value off the balance outstanding.
Oct 9, 20, 9:58 am
#532
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,713
Originally Posted by BGI Runner
Maybe I am misreading things but looking at the book with confidence T&Cs on the BA website It suggests that to cancel and get a FTV “
I can see no reference on the BA website to the booking deadline on 13 October mentioned in this thread. Has this deadline been removed?
- You booked from 3 March 2020 onwards for travel due to be completed by 31 August 2021”
I can see no reference on the BA website to the booking deadline on 13 October mentioned in this thread. Has this deadline been removed?
Oct 9, 20, 1:07 pm
#533
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 55,159
Originally Posted by BGI Runner
I can see no reference on the BA website to the booking deadline on 13 October mentioned in this thread. Has this deadline been removed?
Originally Posted by tom139
Correct! Great spot! All references to a booking date have been removed from the policy.
Yes, well spotted. The BWC policy was changed today at 13:45 hrs, amending a previous version dated 2 Ocotber, here is the before and after:
BEFORE
Originally Posted by BWC on 2 October 2020
Changing your booking
You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3 March until 13 October 2020 for journeys that are due to have been completed by 31 August 2021). Change booking Terms and Conditions
You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3 March until 13 October 2020 for journeys that are due to have been completed by 31 August 2021). Change booking Terms and Conditions
NOW
Originally Posted by BWC on 9 October 2020
Changing your booking
You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 31 August 2021). Change booking Terms and Conditions
You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 31 August 2021). Change booking Terms and Conditions
PREVIOUS terms and conditions
Originally Posted by BWC Terms and Conditions on 2 October 2020
- This offer only applies for new bookings made from Tuesday 3 March 2020 to 13 October 2020
- Applies for journeys that are due to have been completed by 31 August 2021
- Booked direct via our contact centres, ba.com or trade outlets
- Excluding franchise airline Sun-Air
- Bookings made on BA tickets only
- Date changes must be made, or vouchers requested before check-in closes
- Any fare difference between existing booking and new booking must be paid for
- Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings
- The voucher provided can be used towards a new British Airways Holiday or British Airways flight only
- Voucher can be used as payment, or part payment, for a future booking. The new trip booked using a voucher must be fully completed by 30 April 2022 (departure and return)
Current terms and conditions
Originally Posted by BWC Terms and Conditions
- This offer only applies for new bookings made from Tuesday 3 March 2020 onwards
- Applies for journeys that are due to have been completed by 31 August 2021
- Booked direct via our contact centres, ba.com or trade outlets
- Excluding franchise airline Sun-Air
- Bookings made on BA tickets only
- Date changes must be made, or vouchers requested before check-in closes
- Any fare difference between existing booking and new booking must be paid for
- Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings
- The voucher provided can be used towards a new British Airways Holiday or British Airways flight only
- Voucher can be used as payment, or part payment, for a future booking. The new trip booked using a voucher must be fully completed by 30 April 2022 (departure and return)
Oct 9, 20, 11:41 pm
#534
Join Date: Nov 2017
Programs: BAEC Silver
Posts: 25
Waiting for this to change and hopefully I’ll fall in to it.
Booked a BA Holiday flight/hotel booking in January for Punta Cana for just before Christmas.
Balance is due 14th November.
I can’t see BA flying there and wife is not that keen on the idea of travelling at the moment but think BA have got me between a rock and a hard place in regards to having to pay the balance to get my £400 deposit back as don’t think there’ll be action to include my travel dates before the payment cut off.
The hotel we’re booked for is also confirmed not opening until after our dates so there’s that to fall back on but looking at t&c BA can move us to an equivalent.
A case of who blinks first.
Booked a BA Holiday flight/hotel booking in January for Punta Cana for just before Christmas.
Balance is due 14th November.
I can’t see BA flying there and wife is not that keen on the idea of travelling at the moment but think BA have got me between a rock and a hard place in regards to having to pay the balance to get my £400 deposit back as don’t think there’ll be action to include my travel dates before the payment cut off.
The hotel we’re booked for is also confirmed not opening until after our dates so there’s that to fall back on but looking at t&c BA can move us to an equivalent.
A case of who blinks first.
Oct 10, 20, 12:43 am
#535
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 1,784
Originally Posted by davm666
Waiting for this to change and hopefully I’ll fall in to it.
Booked a BA Holiday flight/hotel booking in January for Punta Cana for just before Christmas.
Balance is due 14th November.
I can’t see BA flying there and wife is not that keen on the idea of travelling at the moment but think BA have got me between a rock and a hard place in regards to having to pay the balance to get my £400 deposit back as don’t think there’ll be action to include my travel dates before the payment cut off.
The hotel we’re booked for is also confirmed not opening until after our dates so there’s that to fall back on but looking at t&c BA can move us to an equivalent.
A case of who blinks first.
Booked a BA Holiday flight/hotel booking in January for Punta Cana for just before Christmas.
Balance is due 14th November.
I can’t see BA flying there and wife is not that keen on the idea of travelling at the moment but think BA have got me between a rock and a hard place in regards to having to pay the balance to get my £400 deposit back as don’t think there’ll be action to include my travel dates before the payment cut off.
The hotel we’re booked for is also confirmed not opening until after our dates so there’s that to fall back on but looking at t&c BA can move us to an equivalent.
A case of who blinks first.
Oct 10, 20, 2:00 am
#536
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 55,159
Originally Posted by davm666
Booked a BA Holiday flight/hotel booking in January for Punta Cana for just before Christmas.
Balance is due 14th November.
Oct 10, 20, 8:28 am
#537
Join Date: Sep 2019
Location: London, UK
Programs: BA Silver
Posts: 52
Originally Posted by davm666
Waiting for this to change and hopefully I’ll fall in to it.
Booked a BA Holiday flight/hotel booking in January for Punta Cana for just before Christmas.
Balance is due 14th November.
I can’t see BA flying there and wife is not that keen on the idea of travelling at the moment but think BA have got me between a rock and a hard place in regards to having to pay the balance to get my £400 deposit back as don’t think there’ll be action to include my travel dates before the payment cut off.
The hotel we’re booked for is also confirmed not opening until after our dates so there’s that to fall back on but looking at t&c BA can move us to an equivalent.
A case of who blinks first.
Booked a BA Holiday flight/hotel booking in January for Punta Cana for just before Christmas.
Balance is due 14th November.
I can’t see BA flying there and wife is not that keen on the idea of travelling at the moment but think BA have got me between a rock and a hard place in regards to having to pay the balance to get my £400 deposit back as don’t think there’ll be action to include my travel dates before the payment cut off.
The hotel we’re booked for is also confirmed not opening until after our dates so there’s that to fall back on but looking at t&c BA can move us to an equivalent.
A case of who blinks first.
Oct 10, 20, 12:26 pm
#538
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 2,695
Interesting change to the policy. I had a survey, this week I think, asking if flexibility was important when making a booking, my answer was obviously that it was paramount, so I'm guessing I wasn't the only person answering that.
Oct 10, 20, 3:50 pm
#539
Join Date: Nov 2017
Posts: 1,967
Originally Posted by alex67500
Interesting change to the policy. I had a survey, this week I think, asking if flexibility was important when making a booking, my answer was obviously that it was paramount, so I'm guessing I wasn't the only person answering that.
Oct 10, 20, 4:01 pm
#540
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 2,695
Originally Posted by Confus
Be careful... ‘flexibility’ doesn’t always equate with BWC as it stands today. Surveys claiming ‘passengers tell us they want flexibility’ can equally be used to mean ‘... and they’re happy to pay for it’.
