Jan 11, 2017, 7:42 am
Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
Jun 13, 2017, 3:02 am
#1757
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
The twitter direct message is even more hilarious:
Thanks for replying to us, Florens. We're sorry you remain unhappy with our response.
Sometimes, our stock is limited due to the space available in our galley. We’re working hard to improve the quantity of produce available on our flights as quickly as possible.
We understand why you expect to receive a higher standard of service, especially as a Gold member of our Executive Club. While I appreciate why you expect to be compensated, we're unable to honour your request. We're sincerely sorry for any disappointment caused.
Please be assured, our Customer Experience team is working hard to improve this service using the feedback we receive from our customers. Thanks again for contacting us.
Sometimes, our stock is limited due to the space available in our galley. We’re working hard to improve the quantity of produce available on our flights as quickly as possible.
We understand why you expect to receive a higher standard of service, especially as a Gold member of our Executive Club. While I appreciate why you expect to be compensated, we're unable to honour your request. We're sincerely sorry for any disappointment caused.
Please be assured, our Customer Experience team is working hard to improve this service using the feedback we receive from our customers. Thanks again for contacting us.
Jun 13, 2017, 4:32 am
#1758
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
Originally Posted by florens (from a BA reply)
Sometimes, our stock is limited due to the space available in our galley.
Sometimes, our stock is limited due to the space available in our galley.
Jun 13, 2017, 5:19 am
#1759
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,569
I have been puzzled by this. Most service companies would deliberately overcater the first few weeks, so you could get an idea of the actual demand on different routes and at different times.
My cynical view is that there is some other angle at play, like really wanting to force people into the habit of bringing food from somewhere else so they can change service or staffing levels later.
My cynical view is that there is some other angle at play, like really wanting to force people into the habit of bringing food from somewhere else so they can change service or staffing levels later.
Oh alright, maybe keep a snack basket to hand around for those whiny people in CE
Jun 13, 2017, 7:29 am
#1760
Join Date: Apr 2010
Programs: BA Gold
Posts: 171
Jun 13, 2017, 8:24 am
#1761
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,741
Jun 13, 2017, 5:01 pm
#1762
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
I have spoken with a number of infrequent BA travellers about their experiences in Y. The near universal consensus has been that they were unimpressed with what they saw; some were more vociferous in their criticism. I have no doubt that the brand is taking an absolute hammering.
Jun 15, 2017, 2:03 am
#1763
Join Date: Aug 2008
Location: Iver
Programs: BA GOLD/OWE BA Amex Prem Plus Tesco Airmiles Qantas Bronze IHG SPG Eithad
Posts: 2,902
Was on the 12.20 flight from GLA to LHR yesterday, albeit in J, but their was an announcement over the intercom saying that "as had been announced in the airport lounge by the gate the flight down has very limited selection of BoB we do apologise for this" again not a good start to albeit a very short flight, so while i tucked into my chicken salad etc etc with a bottle of fizz I felt sorry for the people down the back.
^
Jun 15, 2017, 4:23 am
#1767
Join Date: May 2012
Location: Ipswich
Posts: 7,543
I think there are two sorts of NOB. One where they sell out due to unexpected demand - Oversold Not On Board, and the other where they simply choose not to cater sufficiently in the first place - Knowingly Not On Board.
I'm seeing a few ONOB reports on here, but plenty more KNOBs.
I'm seeing a few ONOB reports on here, but plenty more KNOBs.
Jun 15, 2017, 8:45 am
#1769
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Jun 15, 2017, 10:25 am
#1770
Join Date: Jan 2011
Location: UK
Programs: BA Exec Club Bronze, Hilton Diamond, Virgin Flying Club Red
Posts: 1,257
Parents flew LHR-Rome and back last week.
Early morning departure - no bacon rolls or breakfast items available/sold out.
Inbound afternoon departure - no sandwiches/salads left. Bacon rolls available.
Expenditure - zero.
Early morning departure - no bacon rolls or breakfast items available/sold out.
Inbound afternoon departure - no sandwiches/salads left. Bacon rolls available.
Expenditure - zero.