Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
#1666
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,664
#1667
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
#1668
Join Date: Oct 2004
Location: Leeds ,Yorks UK
Programs: KLM Flying Blue Platinum for Life.. BA Gold , oh and some other shiny bits of plastic ...
Posts: 4,238
but is the same as daft coffee EI have so willie walsh saving a penny ( euro ) or two.. I am not a fan of it.
#1669
Suspended
Join Date: Sep 2013
Location: Mexico City
Programs: Life Miles, Miles and more
Posts: 518
Exactly, one of those solutions to a problem that never existed. Plenty of people prefer to take the lid off and drink from the cup too rather than through the lid, I find it more pleasant.
#1670
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
It would be nice to think that they do care ; but - given that these issues have been ongoing now for around four months - the most logical conclusion is that you are right. And that they don't.
The fact that BoB operates smoothly on many (and perhaps even on most ?) flights can in no way excuse, or compensate for, the fact that on countless others it clearly does not.
There was a time when BA would have been truly ashamed of making announcements, of the sort being reported here, to passengers just about to board a flight (we haven't loaded enough /any food for you, so get your own at the airport). But of course it's a whole different BA these days.
I can't help recall a recent FT thread in which a poster referred to BA as an airline which "lost its moral compass some time ago". It seemed to sum up so much, and in so few words.
The fact that BoB operates smoothly on many (and perhaps even on most ?) flights can in no way excuse, or compensate for, the fact that on countless others it clearly does not.
There was a time when BA would have been truly ashamed of making announcements, of the sort being reported here, to passengers just about to board a flight (we haven't loaded enough /any food for you, so get your own at the airport). But of course it's a whole different BA these days.
I can't help recall a recent FT thread in which a poster referred to BA as an airline which "lost its moral compass some time ago". It seemed to sum up so much, and in so few words.
#1671
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
Maybe loading less food is the internal answer to the trolley blocking the aisle for 2 hours complaint. Otherwise the answer is extra crew.
#1673
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Obviously a very short sector - but even so, you can very easily pre-empt any concerns/issues by doing what so many of us now do : take a bit of your own favourite food with you, along with a drink of something bought airside if necessary.
That way you get to drink & eat when YOU want - as opposed to when the trolley eventually gets to you (assuming of course they actually remember to load adequate - or indeed any - supplies ......)
And save money too !
That way you get to drink & eat when YOU want - as opposed to when the trolley eventually gets to you (assuming of course they actually remember to load adequate - or indeed any - supplies ......)
And save money too !
#1674
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
Having now taken at least one BoB flight per week for the past few months, my impression is that customers have mostly accepted the principle and are prepared to pay for on-board refreshments.
What they do not forgive, however, is food not being available at all: I have seen passengers in the first row of ET being told that the items they have very carefully selected from the glossy brochure are unavailable, and have been on more than one flight where the stock runs out before the trolley reaches the back of the plane (or where slow service means that there is no time to serve the last few rows). BA seems to forget - or just not care - that many of their short-haul ET passengers have just transferred, hungry, from a long-haul flight and didn't have time to eat at the airport.
BA really needs to sort out its stocking levels, even if that means over-catering for a few months. After all, other airlines can do it.
#1675
Join Date: Feb 2011
Programs: BA blue,, aeroplan 25K
Posts: 1,028
Had our first SH with BoB lhr to dub a couple of weeks ago
Struck me as both inconvenient for passengers and crew and very inefficient in terms of servicing th cabin. They barely got through half.
I don't really understand the concept. It's either a way to save money by not offering "free" refreshments or reducing costs to load and carry them, or a way to generate income other than fares. But it doesn't imho improve much from a passengers point of view.
We have access to lounges so we often pop in and have a drink and a snack and can live without a drink or food for a 1-2.5 hr flight. And if we can't for a few £ there's lots to get in most terminals.
We did see more people putting a few cans and some crisps and biscuits in their bags than we have seen before and although it happens I don't think thats really the purpose of the lounge food.
Most who have access to lounges aren't the sort of passengers who I'd
think would think twice about a few £'s for a bottle of water and sandwich but I realize I am making an assumption there
Personally I see it as a reduction in service of for nothing more than the time to took to run credit cards and calculate costs...... surely for a few extra £'a per passenger built into the fare supply at least drinks (no alcoholic) and a choice of a bag of crisps, or some sort of 100 calorie snack. If people want "food" that can be a purchase service.
Most North American Airlines operate that way and it's quick and efficient
I thought this was inefficient and gave a sense of "cheapness".....
Struck me as both inconvenient for passengers and crew and very inefficient in terms of servicing th cabin. They barely got through half.
I don't really understand the concept. It's either a way to save money by not offering "free" refreshments or reducing costs to load and carry them, or a way to generate income other than fares. But it doesn't imho improve much from a passengers point of view.
We have access to lounges so we often pop in and have a drink and a snack and can live without a drink or food for a 1-2.5 hr flight. And if we can't for a few £ there's lots to get in most terminals.
We did see more people putting a few cans and some crisps and biscuits in their bags than we have seen before and although it happens I don't think thats really the purpose of the lounge food.
Most who have access to lounges aren't the sort of passengers who I'd
think would think twice about a few £'s for a bottle of water and sandwich but I realize I am making an assumption there
Personally I see it as a reduction in service of for nothing more than the time to took to run credit cards and calculate costs...... surely for a few extra £'a per passenger built into the fare supply at least drinks (no alcoholic) and a choice of a bag of crisps, or some sort of 100 calorie snack. If people want "food" that can be a purchase service.
Most North American Airlines operate that way and it's quick and efficient
I thought this was inefficient and gave a sense of "cheapness".....
#1676
Join Date: Apr 2016
Location: Isle of Man
Programs: IHG Platinum Elite, BA Pleb
Posts: 347
Speaking of short sectors and poor service, EasyJet managed to service a full A319 from Bristol to Newcastle in about ten minutes last week. And a very nice glass of red it was too. Why on earth can't BA manage it?
#1677
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
BA are still a relatively new LCC - i suspect it will improve over time.
#1678
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
True, BA may be new to the world of LCC's and their modus operandi, including BoB ; but they're hardly new to running an airline, to getting food & drink loaded for every sector, and then handing it out onboard.
And yet .... and yet ...... five months in, and on many flights they're still somehow finding BoB a challenge too far.
#1679
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Don't forget that many/some passengers will not have a chance to spend £s, either due to insufficient loading or slow service.
#1680
Join Date: Feb 2011
Programs: BA blue,, aeroplan 25K
Posts: 1,028