Originally Posted by subject2load

It would be nice to think that they do care ; but - given that these issues have been ongoing now for around four months - the most logical conclusion is that you are right. And that they don't.

The fact that BoB operates smoothly on many (and perhaps even on most ?) flights can in no way excuse, or compensate for, the fact that on countless others it clearly does not.

There was a time when BA would have been truly ashamed of making announcements, of the sort being reported here, to passengers just about to board a flight (we haven't loaded enough /any food for you, so get your own at the airport). But of course it's a whole different BA these days.

I can't help recall a recent FT thread in which a poster referred to BA as an airline which "lost its moral compass some time ago". It seemed to sum up so much, and in so few words.