Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
#1696
Join Date: Feb 2012
Programs: ex BD(LG),HH(D),SPG(P)/(LG), BA(G)
Posts: 215
I can't believe that BA crew weren't allowed to kick BoB into the same pit that all the IT toppled into over the weekend. From a goodwill perspective, even just offering a free drink on some of the delayed flights would have gone down well. Yet another opportunity missed to gain a semblance of decent customer feedback...
#1697
Join Date: Aug 2015
Location: Somewhere around Europe...
Programs: BA Gold; MB Ti; HH Diamond; IHG Plat; RR Gold
Posts: 530
I can't believe that BA crew weren't allowed to kick BoB into the same pit that all the IT toppled into over the weekend. From a goodwill perspective, even just offering a free drink on some of the delayed flights would have gone down well. Yet another opportunity missed to gain a semblance of decent customer feedback...
#1698
Join Date: Dec 2013
Posts: 373
Ultimately customers are still buying into the brand, including with the face of incompetent Cruz and greedy Walsh at the front, and paying for the BoB if it is loaded. Not sure that serving everyone with BoB is a priority because once it is all sold out, that ticks a box in terms of "customers love our on board service as we always sell out".
#1699
Join Date: Aug 2005
Location: London
Programs: BA silver, VS, Jet, Carlson gold, Amex Plat
Posts: 614
I would be surprised if they carry 150+ of the individual cups of tea and coffees (plus soft drinks) on each flight? I think giving some people a free drink and then telling others they have run out would be far worse PR then giving nothing at all.
#1700
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
It seems that BoB is still not working well on longer routes. Slow service, limited stock, blocked toilets seem to be happening 6 months on. And the menu hasn't changed although I remember they were talking about changing it every 3 months.
This week:
- A flight to Larnaca went without food.
- A flight from ARN and another FAO went without food
- Some others with food running put after the first few rows.
same apology from twitter team: sorry and we'll pass it on to the customer experience team
This week:
- A flight to Larnaca went without food.
- A flight from ARN and another FAO went without food
- Some others with food running put after the first few rows.
same apology from twitter team: sorry and we'll pass it on to the customer experience team
#1701
Suspended
Join Date: Sep 2013
Location: Mexico City
Programs: Life Miles, Miles and more
Posts: 518
I can't believe that BA crew weren't allowed to kick BoB into the same pit that all the IT toppled into over the weekend. From a goodwill perspective, even just offering a free drink on some of the delayed flights would have gone down well. Yet another opportunity missed to gain a semblance of decent customer feedback...
#1702
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
It says everything you need to know about this company. Some companies with directors who have a clue would realise recovering customer goodwill is paramount. BA prioritised covering their backs. Don't use them again. They are vile to their customers, and perhaps more, their staff. The BA supporters who earn corporate wages tend not to care how BA treat their staff. Take from that what you will.
#1703
Join Date: Apr 2012
Programs: BA Executive Club
Posts: 1,036
BA6948
I think we all realise that you are against BOB by now. You mention several flights that went without food. You know this as a fact or is it anecdotal? Furthermore I assume that hundreds if not thousands more went stocked and most people were content. I think you may have to accept that it is here to stay.
Personally I can see the case for BOB although I would be in favour of complimentary tea/coffee/water. I also feel the use of cash would calm some anxieties for parents/school groups for example.
I expect other airlines have issues with BOB too. I'm sure in a few months time most will wonder what all the fuss was about. A while back some on here were forecasting that BA would lose Club Europe passengers after the seating changes. However Club Europe is still full on most flights. In ET numbers continue to grow. I think you need to accept price is now the key for most travellers, whatever section of the cabin they travel in.
I think we all realise that you are against BOB by now. You mention several flights that went without food. You know this as a fact or is it anecdotal? Furthermore I assume that hundreds if not thousands more went stocked and most people were content. I think you may have to accept that it is here to stay.
Personally I can see the case for BOB although I would be in favour of complimentary tea/coffee/water. I also feel the use of cash would calm some anxieties for parents/school groups for example.
I expect other airlines have issues with BOB too. I'm sure in a few months time most will wonder what all the fuss was about. A while back some on here were forecasting that BA would lose Club Europe passengers after the seating changes. However Club Europe is still full on most flights. In ET numbers continue to grow. I think you need to accept price is now the key for most travellers, whatever section of the cabin they travel in.
#1704
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
BA6948
I think we all realise that you are against BOB by now. You mention several flights that went without food. You know this as a fact or is it anecdotal? Furthermore I assume that hundreds if not thousands more went stocked and most people were content. I think you may have to accept that it is here to stay...
I think we all realise that you are against BOB by now. You mention several flights that went without food. You know this as a fact or is it anecdotal? Furthermore I assume that hundreds if not thousands more went stocked and most people were content. I think you may have to accept that it is here to stay...
#1705
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
BA6948
I think we all realise that you are against BOB by now. You mention several flights that went without food. You know this as a fact or is it anecdotal? Furthermore I assume that hundreds if not thousands more went stocked and most people were content. I think you may have to accept that it is here to stay.
Personally I can see the case for BOB although I would be in favour of complimentary tea/coffee/water. I also feel the use of cash would calm some anxieties for parents/school groups for example.
I expect other airlines have issues with BOB too. I'm sure in a few months time most will wonder what all the fuss was about. A while back some on here were forecasting that BA would lose Club Europe passengers after the seating changes. However Club Europe is still full on most flights. In ET numbers continue to grow. I think you need to accept price is now the key for most travellers, whatever section of the cabin they travel in.
I think we all realise that you are against BOB by now. You mention several flights that went without food. You know this as a fact or is it anecdotal? Furthermore I assume that hundreds if not thousands more went stocked and most people were content. I think you may have to accept that it is here to stay.
Personally I can see the case for BOB although I would be in favour of complimentary tea/coffee/water. I also feel the use of cash would calm some anxieties for parents/school groups for example.
I expect other airlines have issues with BOB too. I'm sure in a few months time most will wonder what all the fuss was about. A while back some on here were forecasting that BA would lose Club Europe passengers after the seating changes. However Club Europe is still full on most flights. In ET numbers continue to grow. I think you need to accept price is now the key for most travellers, whatever section of the cabin they travel in.
#1706
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
To copy your previous quote ''You know this as a fact or is it anecdotal?''
I suppose that might depend on how long he stays!
You are correct. At the #BAinvesting4U event Alex Cruz said BoB was definitely here to stay, he said there may be tweaks and changes to the service as they continue to learn from feedback and experience.
#1707
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
#1708
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
#1709
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,788
I cannot fathom nothing is free. But What kills me is the sheer inefficiency of the trolley. I was sitting in the 3rd row of Y on a Wtp feeder and it took 10 minutes for my row to get served (I didn't order).
The row behind me ordered two(2) cheese sandwiches - "we only have one left", they were told either the menu is too vast on options, or they are not stocking enough!
With other airlines in the region offering at least free coffee and tea, and my local (AY) offering any 1 drink (including champagne) for Emerald members, why should I ever fly BA short-haul again?
The row behind me ordered two(2) cheese sandwiches - "we only have one left", they were told either the menu is too vast on options, or they are not stocking enough!
With other airlines in the region offering at least free coffee and tea, and my local (AY) offering any 1 drink (including champagne) for Emerald members, why should I ever fly BA short-haul again?
#1710
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928