Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
#1681
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
Of course these are the flights where often there is no food left.
As I said before BA should be loading those hot sub sandwich things M&S serves.
Poor show all round.
#1683
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
#1684
Join Date: Sep 2015
Posts: 138
A new experience (for me) on the LGW Venice flight, Monday this week. The cabin crew were doing 1 trolley, 2 crew and an ipad each.
Seemed a little quicker, but could be only 30% take up. Spoke to the cabin crew and they said they are normally issued 2 ipads but most don't like to use it so they only take one.
Seemed a little quicker, but could be only 30% take up. Spoke to the cabin crew and they said they are normally issued 2 ipads but most don't like to use it so they only take one.
#1685
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,216
I have had two transactions show up on my credit card bill for transactions that supposedly occurred on May 9, 2017, but I haven't flown BA short-haul since the end of February. Do Tourvest really take 2-3 months to post these transactions? Or did mine simply get lost en route?
I don't think they're fraudulent, since I see no other Tourvest transactions and I definitely did buy something.
It just makes a mess of doing one's expenses!
I don't think they're fraudulent, since I see no other Tourvest transactions and I definitely did buy something.
It just makes a mess of doing one's expenses!
If you have a cooperative card issuer you can raise chargebacks for them for not being posted within 30 days of the transaction.
#1686
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Can BA dispute the chargeback saying that you paid for the goods in the end, or do they have no recourse if it is posted more than 30 days later?
#1687
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,929
The retailer has provided a product with the expectation that it will be paid for the supply. There is no legal basis to seek a chargeback for a delayed transaction where those goods have been properly supplied.
#1688
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
Yes rather ridiculous chargeback request if you have enjoyed a coffee or dare I say one of the elusive sandwiches.
#1689
Join Date: Jan 2011
Posts: 209
So my 2 Avios worth. My first BA Economy experience some 6 months after BOB launched yesterday CFU - LHR.
Probably about 90% full in Y, 16.30ish departure.
As an aside whilst the catering options at CFU have always been limited there is currently a bit of building work going on so there is just a slightly reduced cafe available. Anyway, I had eaten a nice lunch on the island before heading to the airport, so just had a drink in the airport.
Announcement about BOB saying that they would shortly ask for hot food orders. They never did. They did do the no cash bit but TBH I may well have not really twigged it had I not been listening out for it. Two trolley's appeared shortly after crew released. Both went to the front of the cabin.
Couldn't tell if they had technical issues but take up was clearly brisk (maybe not surprising given departure time and limited airport options). It took over TWO HOURS for the trolley to get to us in row 27. In that time the poor crew member closest to the rear galley who had been doing the payments for his colleague on the trolley kept being dispatched to fetch and/or heat sandwiches etc. He must have walked half way back from Corfu!
When the trolley got to us, I was actually really hungry, unexpectedly. I was told they had:
No Sandwiches or bacon rolls
No Salads
No Kitkats
No cashews
No porridge
No Fruit
Only a pack of salt and Vinegar crisps (singular)
I have to say I did express my annoyance (I was Hangry, what can I say!) at this as and the crew member went off to check and returned to say he had "found another two bacon rolls hidden in the back of the cupboard" which we eagerly coughed up for along with a white wine (which does seem to have improved).
Then as I was eating my bacon roll (about 2.5 hours after take off) we realised they were actually still cold in the centre....Not good from a food standards POV! We didn't complain on board as a bit of cold bacon wont kill me (though it really shouldn't happen as it isn't good practice), I assume the crew heated them as instructed and obviously by this point they were half eaten so they couldn't exactly pop them back in for 10 mins, plus as I'd already whinged about the lack of food I didn't want to sound like a total whingebag! I have tweeted M&S and BA. M&S have already responded saying they are sure BA will get back to us, but nothing yet!
Long (sorry) story short it was a pretty pathetic experience on a previously band 4 flight where everyone got a hot meal (we booked before BOB was announced). I feel so sorry for the crew having to deliver this service, it must drive them demented. They really did give the impression that they didn't know what they were going / were muddling though, six months after launch.
Alex needs to get his high-vis off and his service waistcoat on and find out what his staff are battling with. It all just looked like a shambles compared to the slick old days.
Wont be in a rush to fly BA again where I have a choice...
Probably about 90% full in Y, 16.30ish departure.
As an aside whilst the catering options at CFU have always been limited there is currently a bit of building work going on so there is just a slightly reduced cafe available. Anyway, I had eaten a nice lunch on the island before heading to the airport, so just had a drink in the airport.
Announcement about BOB saying that they would shortly ask for hot food orders. They never did. They did do the no cash bit but TBH I may well have not really twigged it had I not been listening out for it. Two trolley's appeared shortly after crew released. Both went to the front of the cabin.
Couldn't tell if they had technical issues but take up was clearly brisk (maybe not surprising given departure time and limited airport options). It took over TWO HOURS for the trolley to get to us in row 27. In that time the poor crew member closest to the rear galley who had been doing the payments for his colleague on the trolley kept being dispatched to fetch and/or heat sandwiches etc. He must have walked half way back from Corfu!
When the trolley got to us, I was actually really hungry, unexpectedly. I was told they had:
No Sandwiches or bacon rolls
No Salads
No Kitkats
No cashews
No porridge
No Fruit
Only a pack of salt and Vinegar crisps (singular)
I have to say I did express my annoyance (I was Hangry, what can I say!) at this as and the crew member went off to check and returned to say he had "found another two bacon rolls hidden in the back of the cupboard" which we eagerly coughed up for along with a white wine (which does seem to have improved).
Then as I was eating my bacon roll (about 2.5 hours after take off) we realised they were actually still cold in the centre....Not good from a food standards POV! We didn't complain on board as a bit of cold bacon wont kill me (though it really shouldn't happen as it isn't good practice), I assume the crew heated them as instructed and obviously by this point they were half eaten so they couldn't exactly pop them back in for 10 mins, plus as I'd already whinged about the lack of food I didn't want to sound like a total whingebag! I have tweeted M&S and BA. M&S have already responded saying they are sure BA will get back to us, but nothing yet!
Long (sorry) story short it was a pretty pathetic experience on a previously band 4 flight where everyone got a hot meal (we booked before BOB was announced). I feel so sorry for the crew having to deliver this service, it must drive them demented. They really did give the impression that they didn't know what they were going / were muddling though, six months after launch.
Alex needs to get his high-vis off and his service waistcoat on and find out what his staff are battling with. It all just looked like a shambles compared to the slick old days.
Wont be in a rush to fly BA again where I have a choice...
#1690
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
Then as I was eating my bacon roll (about 2.5 hours after take off) we realised they were actually still cold in the centre....Not good from a food standards POV! We didn't complain on board as a bit of cold bacon wont kill me (though it really shouldn't happen as it isn't good practice),
#1691
Join Date: Jan 2011
Posts: 209
That bacon roll I think needs 10 minutes in the oven, and perhaps left for a minute before opening the pack. I also take a fairly robust view to eating stuff a bit off-spec, but I would draw the line at insufficiently cooked bacon, that is actually quite risky. Now almost certainly the fact that it is wrapped and in a fairly hermetic food process will mean you are correct, but whinge-reputation or not, that really has to go back if cold.
#1692
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
It is perfectly conceivable that a chargeback may be valid in such a situation notwithstanding compliance by the retailer with the underlying contract with the consumer if this is what the agreement between card issuer and retailer provides. If that were the case, it would then be up to the retailer to take action to recover whatever sums are due to them (eg by starting legal proceedings against the consumer should the consumer not pay when requested to do so).
#1693
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
That bacon roll I think needs 10 minutes in the oven, and perhaps left for a minute before opening the pack. I also take a fairly robust view to eating stuff a bit off-spec, but I would draw the line at insufficiently cooked bacon, that is actually quite risky. Now almost certainly the fact that it is wrapped and in a fairly hermetic food process will mean you are correct, but whinge-reputation or not, that really has to go back if cold.
#1694
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,644
Long (sorry) story short it was a pretty pathetic experience on a previously band 4 flight where everyone got a hot meal (we booked before BOB was announced). I feel so sorry for the crew having to deliver this service, it must drive them demented. They really did give the impression that they didn't know what they were going / were muddling though, six months after launch.
#1695
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
So my 2 Avios worth. My first BA Economy experience some 6 months after BOB launched yesterday CFU - LHR.
Probably about 90% full in Y, 16.30ish departure.
As an aside whilst the catering options at CFU have always been limited there is currently a bit of building work going on so there is just a slightly reduced cafe available. Anyway, I had eaten a nice lunch on the island before heading to the airport, so just had a drink in the airport.
Announcement about BOB saying that they would shortly ask for hot food orders. They never did. They did do the no cash bit but TBH I may well have not really twigged it had I not been listening out for it. Two trolley's appeared shortly after crew released. Both went to the front of the cabin.
Couldn't tell if they had technical issues but take up was clearly brisk (maybe not surprising given departure time and limited airport options). It took over TWO HOURS for the trolley to get to us in row 27. In that time the poor crew member closest to the rear galley who had been doing the payments for his colleague on the trolley kept being dispatched to fetch and/or heat sandwiches etc. He must have walked half way back from Corfu!
When the trolley got to us, I was actually really hungry, unexpectedly. I was told they had:
No Sandwiches or bacon rolls
No Salads
No Kitkats
No cashews
No porridge
No Fruit
Only a pack of salt and Vinegar crisps (singular)
I have to say I did express my annoyance (I was Hangry, what can I say!) at this as and the crew member went off to check and returned to say he had "found another two bacon rolls hidden in the back of the cupboard" which we eagerly coughed up for along with a white wine (which does seem to have improved).
Then as I was eating my bacon roll (about 2.5 hours after take off) we realised they were actually still cold in the centre....Not good from a food standards POV! We didn't complain on board as a bit of cold bacon wont kill me (though it really shouldn't happen as it isn't good practice), I assume the crew heated them as instructed and obviously by this point they were half eaten so they couldn't exactly pop them back in for 10 mins, plus as I'd already whinged about the lack of food I didn't want to sound like a total whingebag! I have tweeted M&S and BA. M&S have already responded saying they are sure BA will get back to us, but nothing yet!
Long (sorry) story short it was a pretty pathetic experience on a previously band 4 flight where everyone got a hot meal (we booked before BOB was announced). I feel so sorry for the crew having to deliver this service, it must drive them demented. They really did give the impression that they didn't know what they were going / were muddling though, six months after launch.
Alex needs to get his high-vis off and his service waistcoat on and find out what his staff are battling with. It all just looked like a shambles compared to the slick old days.
Wont be in a rush to fly BA again where I have a choice...
Probably about 90% full in Y, 16.30ish departure.
As an aside whilst the catering options at CFU have always been limited there is currently a bit of building work going on so there is just a slightly reduced cafe available. Anyway, I had eaten a nice lunch on the island before heading to the airport, so just had a drink in the airport.
Announcement about BOB saying that they would shortly ask for hot food orders. They never did. They did do the no cash bit but TBH I may well have not really twigged it had I not been listening out for it. Two trolley's appeared shortly after crew released. Both went to the front of the cabin.
Couldn't tell if they had technical issues but take up was clearly brisk (maybe not surprising given departure time and limited airport options). It took over TWO HOURS for the trolley to get to us in row 27. In that time the poor crew member closest to the rear galley who had been doing the payments for his colleague on the trolley kept being dispatched to fetch and/or heat sandwiches etc. He must have walked half way back from Corfu!
When the trolley got to us, I was actually really hungry, unexpectedly. I was told they had:
No Sandwiches or bacon rolls
No Salads
No Kitkats
No cashews
No porridge
No Fruit
Only a pack of salt and Vinegar crisps (singular)
I have to say I did express my annoyance (I was Hangry, what can I say!) at this as and the crew member went off to check and returned to say he had "found another two bacon rolls hidden in the back of the cupboard" which we eagerly coughed up for along with a white wine (which does seem to have improved).
Then as I was eating my bacon roll (about 2.5 hours after take off) we realised they were actually still cold in the centre....Not good from a food standards POV! We didn't complain on board as a bit of cold bacon wont kill me (though it really shouldn't happen as it isn't good practice), I assume the crew heated them as instructed and obviously by this point they were half eaten so they couldn't exactly pop them back in for 10 mins, plus as I'd already whinged about the lack of food I didn't want to sound like a total whingebag! I have tweeted M&S and BA. M&S have already responded saying they are sure BA will get back to us, but nothing yet!
Long (sorry) story short it was a pretty pathetic experience on a previously band 4 flight where everyone got a hot meal (we booked before BOB was announced). I feel so sorry for the crew having to deliver this service, it must drive them demented. They really did give the impression that they didn't know what they were going / were muddling though, six months after launch.
Alex needs to get his high-vis off and his service waistcoat on and find out what his staff are battling with. It all just looked like a shambles compared to the slick old days.
Wont be in a rush to fly BA again where I have a choice...