Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 24, 2016, 3:15 am
#1576
Company Representative
Join Date: Jun 2015
Posts: 462
Noticed on a couple of my bookings - ba.com changed my number from UK-registered to... Russia-registered. It's basically my number without +44 at the front - Russia's dial code is +7, UK's mobile numbers start with 07xxx... so I smell poor quality code and/or glitches between systems.
Went to check my number in BA EC "Update my account" - my mobile number was removed, added it with leading 0, so 07xxxxxx (as suggested in the little yellow popup), saved - website crashed and I got logged out. On return, my number got 0 stripped out, so next time I check-in for the flight it will, again, think it's a number registered in Russia.
Tried again, exactly same result. So repeatable bug.
Went to check my number in BA EC "Update my account" - my mobile number was removed, added it with leading 0, so 07xxxxxx (as suggested in the little yellow popup), saved - website crashed and I got logged out. On return, my number got 0 stripped out, so next time I check-in for the flight it will, again, think it's a number registered in Russia.
Tried again, exactly same result. So repeatable bug.
There was an issue with the website where some UK numbers were changed to Russian numbers , the easy remedy is to change your number back to your normal UK number , if you have any problems with this just PM me back.
regards
Gavin
May 24, 2016, 10:43 am
#1577
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Can't find NIKI (HG) availability
I've been trying for a week now to find HG availability from my nearest oneworld airport, Vienna. No matter what date or route I enter into the search, it always comes back with no availability. Airberlin flights do show, but nothing from NIKI.
Is there an issue with this at the moment?
Many thanks
Is there an issue with this at the moment?
Many thanks
May 24, 2016, 12:08 pm
#1578
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,780
Can't book a flight.
Getting the "our systems are not responding" message every time.
Been like this since lunchtime.
Might be one way flights only or first class?
Getting the "our systems are not responding" message every time.
Been like this since lunchtime.
Might be one way flights only or first class?
Last edited by xenole; May 24, 2016 at 12:16 pm
May 25, 2016, 12:21 am
#1579
Join Date: Aug 2012
Posts: 755
I've been trying for a week now to find HG availability from my nearest oneworld airport, Vienna. No matter what date or route I enter into the search, it always comes back with no availability. Airberlin flights do show, but nothing from NIKI.
Is there an issue with this at the moment?
Many thanks
Is there an issue with this at the moment?
Many thanks
There seems to be an issue with close in redemption on certain ultra short haul CX/KA flights.
On around 16 May I notice that BA.com shows nil availability for any flights from Taiwan (TPE/RMQ/KHH) to HKG between 16 May - 26 May 2016 while they are wide open on cx.com and qf.com. I have keep monitoring but there is still nothing until 27 May 2016.
Today, I checked again and note that there is nothing until 1 June 2016 while they are wide open on cx.com and qf.com between now and 1 June 2016.
After doing a further research, I notice that similar issues happen for at least PVG, WUH. (And also nil availability for CAN in Y but positive return in J) while they are all available on cx.com and qf.com.
Oddly enough, while HKG-PVG is widely available in all class on 27 May (both CX and KA), ba.com shows only availability at two CX operated flights in PEY.
I suspect that this is more likely to be a system glitch rather than a redemption availability issue.
On around 16 May I notice that BA.com shows nil availability for any flights from Taiwan (TPE/RMQ/KHH) to HKG between 16 May - 26 May 2016 while they are wide open on cx.com and qf.com. I have keep monitoring but there is still nothing until 27 May 2016.
Today, I checked again and note that there is nothing until 1 June 2016 while they are wide open on cx.com and qf.com between now and 1 June 2016.
After doing a further research, I notice that similar issues happen for at least PVG, WUH. (And also nil availability for CAN in Y but positive return in J) while they are all available on cx.com and qf.com.
Oddly enough, while HKG-PVG is widely available in all class on 27 May (both CX and KA), ba.com shows only availability at two CX operated flights in PEY.
I suspect that this is more likely to be a system glitch rather than a redemption availability issue.
May 25, 2016, 12:41 am
#1580
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
May 25, 2016, 2:01 am
#1581
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
IME, this happens to me on certain routes (and reliably so) and not on others. As many of us tend to fly more often on certain routes, that can give the misleading impression to some people that it happens to them rather than it happening because of the routes that they're usually flying.
May 25, 2016, 2:24 am
#1582
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
Have we ever done anything scientific to find out whether it is certain people rather than certain routes (which is my understanding)?
IME, this happens to me on certain routes (and reliably so) and not on others. As many of us tend to fly more often on certain routes, that can give the misleading impression to some people that it happens to them rather than it happening because of the routes that they're usually flying.
IME, this happens to me on certain routes (and reliably so) and not on others. As many of us tend to fly more often on certain routes, that can give the misleading impression to some people that it happens to them rather than it happening because of the routes that they're usually flying.
May 25, 2016, 2:48 am
#1583
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
I've just checked my JFK booking, there are two passengers in the booking. I am required to re-submit full API, the other passenger in the same booking does not.
May 25, 2016, 4:10 am
#1584
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Apologies, I think we were at cross purposes. I was referring to the need to re-enter API during OLCI, even if it has been properly completed in MMB before OLCI opens.
May 25, 2016, 4:13 am
#1585
Join Date: Feb 2005
Location: London
Posts: 3,439
Had this issue a couple of weeks ago - BA Check in confirmation showing incorrect time - not sure if it is still happening -
BA check-in confirmation
British Airways
Sun 08/05/2016 14:39
Inbox
British Airways.
BA check-in confirmation
Dear Mr qc Booking reference: xxxxx
Confirmation of check in
BA2584
Club Europe
09 May 2016
15:05
LGW (Gatwick (London))
Terminal N
VCE (Marco Polo (Venice))
The flight time should have been 14.05 - not 15.05.
Also I have an AA miles redemption on a BA Flight in F and can't change the Frequent Flyer number from my AA one to my BAEC number - means that I can't choose row 1 which as a Gold I should be able to do
BA check-in confirmation
British Airways
Sun 08/05/2016 14:39
Inbox
British Airways.
BA check-in confirmation
Dear Mr qc Booking reference: xxxxx
Confirmation of check in
BA2584
Club Europe
09 May 2016
15:05
LGW (Gatwick (London))
Terminal N
VCE (Marco Polo (Venice))
The flight time should have been 14.05 - not 15.05.
Also I have an AA miles redemption on a BA Flight in F and can't change the Frequent Flyer number from my AA one to my BAEC number - means that I can't choose row 1 which as a Gold I should be able to do
May 25, 2016, 6:16 am
#1586
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
how do i spend avios on hotels, from BA.com, i cant see the link on the main avios spend page...
May 25, 2016, 2:27 pm
#1588
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
May 25, 2016, 3:59 pm
#1590
Join Date: May 2015
Posts: 55
Trying to book a stay with avios at Ocean Terrace Inn, St Kitts
"We are having problems communicating with our suppliers. Please call for assistance or try your search again."
Having this message since Sunday, tried to call but nothing solved since their using the same platform.
Very frustrating ...
"We are having problems communicating with our suppliers. Please call for assistance or try your search again."
Having this message since Sunday, tried to call but nothing solved since their using the same platform.
Very frustrating ...