Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 19, 2016, 5:32 am
#1561
Join Date: Jan 2007
Posts: 4,709
The API "issue" has been explained already a few times for the reason it functions the way it does.
May 19, 2016, 9:19 am
#1562
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
Originally Posted by mirror.co.uk
Hacker cost British Airways £100,000 in cyber attack, court told
[The] Denial of Service attack - where a hacker makes a website unavailable to users - had cost British Airways an estimated £100,000 in revenue during the period their website was offline.
[The] Denial of Service attack - where a hacker makes a website unavailable to users - had cost British Airways an estimated £100,000 in revenue during the period their website was offline.
May 19, 2016, 10:10 am
#1563
Join Date: Dec 2015
Programs: British Airways Gold Member
Posts: 3
I am currently trying to share avios from my gold account with another member but when I go to the transfer page there is a frame called "receipient information". The problem is that across browsers this is a blank box with no text option meaning that I can't select a recipient to send the avios to even though it's a required field.
Basically I can't share my avios because of a hidden "required field"
Basically I can't share my avios because of a hidden "required field"
May 19, 2016, 11:57 am
#1564
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
I am currently trying to share avios from my gold account with another member but when I go to the transfer page there is a frame called "receipient information". The problem is that across browsers this is a blank box with no text option meaning that I can't select a recipient to send the avios to even though it's a required field.
Does your BAEC happen to have a hyphenated name? I've seen the points.com form fail due to those before.
May 19, 2016, 12:55 pm
#1565
Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
Posts: 6,702
Unable to access BA.com
I get this weird message
The requested URL was rejected.
Please contact our support team on
Telephone: (+44) 0344 493 0787 option 3
(calls charged at local rate within the UK)
Daily 06:00-20:00 UK time.
Please quote support ID 13240401227541179298
II have phoned and its Normal Res and they are unable to help. Have I been hacked?
Also getting the same message on my I-Pad so must be something to do with my Talk Talk Modem.
The requested URL was rejected.
Please contact our support team on
Telephone: (+44) 0344 493 0787 option 3
(calls charged at local rate within the UK)
Daily 06:00-20:00 UK time.
Please quote support ID 13240401227541179298
II have phoned and its Normal Res and they are unable to help. Have I been hacked?
Also getting the same message on my I-Pad so must be something to do with my Talk Talk Modem.
Last edited by UncleDude; May 19, 2016 at 1:07 pm
May 20, 2016, 12:07 am
#1566
Join Date: Mar 2015
Location: UK
Programs: BAEC Silver, VFC Gold, Marriott Silver, Hertz PC, DYKWIA
Posts: 184
Too early in the morning for ba.com
When logging in to BAEC...
We're sorry, but ba.com is very busy at the moment, and couldn't deal with your request. Please do try again - if it still doesn't work, it may be better to try again at another time.
We're sorry, but ba.com is very busy at the moment, and couldn't deal with your request. Please do try again - if it still doesn't work, it may be better to try again at another time.
May 21, 2016, 4:40 am
#1567
Join Date: Nov 2015
Posts: 158
Explorer Map
Sorry, our Explorer Map will be unavailable for most of May while we make a few improvements.
In the meantime, Flight Finder is another great way to explore where your Avios can take you.
------------------and on the flight finder page-----------------
Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Terrible!
Sorry, our Explorer Map will be unavailable for most of May while we make a few improvements.
In the meantime, Flight Finder is another great way to explore where your Avios can take you.
------------------and on the flight finder page-----------------
Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Terrible!
May 21, 2016, 3:21 pm
#1568
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223
My friend has very strange issue, can't check-in and collect boarding pass on mobile on AMS-LHR route. "Boarding pass print not available",
"Your passport and/or visa(s) must be checked at the airport
We are required by certain countries to check your travel documents before you fly. Please see a British Airways representative at the airport.
Passport and visa information
You can check the passport and visa requirements for your journey using the "
She's from EU and is on one reservation with wife who's also from EU, so there should be no issue like this. She checked API data and it's correct. Wife can check-in no problem, as expected. I booked it for them using Avios so I was able to check it for her but can't do anything to fix it.
"Your passport and/or visa(s) must be checked at the airport
We are required by certain countries to check your travel documents before you fly. Please see a British Airways representative at the airport.
Passport and visa information
You can check the passport and visa requirements for your journey using the "
She's from EU and is on one reservation with wife who's also from EU, so there should be no issue like this. She checked API data and it's correct. Wife can check-in no problem, as expected. I booked it for them using Avios so I was able to check it for her but can't do anything to fix it.
May 21, 2016, 3:37 pm
#1569
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,410
So I cancelled a flight a few months ago and never received the refund for it. Got in touch with the refund department who sent me a broken-english copy-paste email stating
"We are writing in reference to your correspondence requesting a refund for the above-mentioned
document.
I would like to inform you that the please contact directly to issuing agent for your refund request.
I trust this has clarified the situation.
Assuring you of our best attention at all times."
.... but the "agent" is ba.com because I booked the flight on ba.com.
where do I go from here?
"We are writing in reference to your correspondence requesting a refund for the above-mentioned
document.
I would like to inform you that the please contact directly to issuing agent for your refund request.
I trust this has clarified the situation.
Assuring you of our best attention at all times."
.... but the "agent" is ba.com because I booked the flight on ba.com.
where do I go from here?
May 22, 2016, 2:30 am
#1570
Join Date: Jan 2007
Posts: 4,709
So I cancelled a flight a few months ago and never received the refund for it. Got in touch with the refund department who sent me a broken-english copy-paste email stating
"We are writing in reference to your correspondence requesting a refund for the above-mentioned
document.
I would like to inform you that the please contact directly to issuing agent for your refund request.
I trust this has clarified the situation.
Assuring you of our best attention at all times."
.... but the "agent" is ba.com because I booked the flight on ba.com.
where do I go from here?
"We are writing in reference to your correspondence requesting a refund for the above-mentioned
document.
I would like to inform you that the please contact directly to issuing agent for your refund request.
I trust this has clarified the situation.
Assuring you of our best attention at all times."
.... but the "agent" is ba.com because I booked the flight on ba.com.
where do I go from here?
May 22, 2016, 4:44 am
#1571
Join Date: Apr 2004
Location: LBA
Posts: 358
When making a booking a couple of days ago I was unable to add a new credit card to my account during the booking process - the option was there but nothing showed in the drop down menu.
I was able to add the new card to my Executive Club account afterwards.
I was able to add the new card to my Executive Club account afterwards.
May 22, 2016, 12:28 pm
#1572
Join Date: Aug 2012
Posts: 755
There seems to be an issue with close in redemption on certain ultra short haul CX/KA flights.
On around 16 May I notice that BA.com shows nil availability for any flights from Taiwan (TPE/RMQ/KHH) to HKG between 16 May - 26 May 2016 while they are wide open on cx.com and qf.com. I have keep monitoring but there is still nothing until 27 May 2016.
Today, I checked again and note that there is nothing until 1 June 2016 while they are wide open on cx.com and qf.com between now and 1 June 2016.
After doing a further research, I notice that similar issues happen for at least PVG, WUH. (And also nil availability for CAN in Y but positive return in J) while they are all available on cx.com and qf.com.
Oddly enough, while HKG-PVG is widely available in all class on 27 May (both CX and KA), ba.com shows only availability at two CX operated flights in PEY.
I suspect that this is more likely to be a system glitch rather than a redemption availability issue.
On around 16 May I notice that BA.com shows nil availability for any flights from Taiwan (TPE/RMQ/KHH) to HKG between 16 May - 26 May 2016 while they are wide open on cx.com and qf.com. I have keep monitoring but there is still nothing until 27 May 2016.
Today, I checked again and note that there is nothing until 1 June 2016 while they are wide open on cx.com and qf.com between now and 1 June 2016.
After doing a further research, I notice that similar issues happen for at least PVG, WUH. (And also nil availability for CAN in Y but positive return in J) while they are all available on cx.com and qf.com.
Oddly enough, while HKG-PVG is widely available in all class on 27 May (both CX and KA), ba.com shows only availability at two CX operated flights in PEY.
I suspect that this is more likely to be a system glitch rather than a redemption availability issue.
May 22, 2016, 5:40 pm
#1573
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,502
Noticed on a couple of my bookings - ba.com changed my number from UK-registered to... Russia-registered. It's basically my number without +44 at the front - Russia's dial code is +7, UK's mobile numbers start with 07xxx... so I smell poor quality code and/or glitches between systems.
Went to check my number in BA EC "Update my account" - my mobile number was removed, added it with leading 0, so 07xxxxxx (as suggested in the little yellow popup), saved - website crashed and I got logged out. On return, my number got 0 stripped out, so next time I check-in for the flight it will, again, think it's a number registered in Russia.
Tried again, exactly same result. So repeatable bug.
Went to check my number in BA EC "Update my account" - my mobile number was removed, added it with leading 0, so 07xxxxxx (as suggested in the little yellow popup), saved - website crashed and I got logged out. On return, my number got 0 stripped out, so next time I check-in for the flight it will, again, think it's a number registered in Russia.
Tried again, exactly same result. So repeatable bug.
May 22, 2016, 6:00 pm
#1574
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
And repeatedly reported, too! One easy-to-find instance is here: http://www.flyertalk.com/forum/24255634-post33.html
And it was also recently mentioned in this thread: http://www.flyertalk.com/forum/briti...l#post26648788
One suspicion I keep meaning to mention: Does this happen only to UK mobile numbers starting 077xx?
And it was also recently mentioned in this thread: http://www.flyertalk.com/forum/briti...l#post26648788
One suspicion I keep meaning to mention: Does this happen only to UK mobile numbers starting 077xx?
May 23, 2016, 3:41 pm
#1575
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: Nowt of note.
Posts: 1,628
Minor copy issue - MMB just confused me with a "last 90 days" reference:
Originally Posted by MMB
Recent news stories
Here are all the recent new stories from British Airways from the last 90 days. We ensured the stories that are most relevant to you are at the top.
Fast Track security access at London Heathrow Terminal 3
22 May 2015
Your Executive Club status entitles you to use the dedicated Fast Track security lane in Terminal 3. Please ensure that you present your boarding card to the Heathrow security staff positioned adjacent to the two automatic gates before proceeding through the security channel.
Here are all the recent new stories from British Airways from the last 90 days. We ensured the stories that are most relevant to you are at the top.
Fast Track security access at London Heathrow Terminal 3
22 May 2015
Your Executive Club status entitles you to use the dedicated Fast Track security lane in Terminal 3. Please ensure that you present your boarding card to the Heathrow security staff positioned adjacent to the two automatic gates before proceeding through the security channel.