Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 16, 2016, 8:56 am
#1546
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
The website is an utter piece of $$%@±!
Can't even make a simple return booking without it going 'sorry, our systems...' or 'Error Obtaining Price Quote' during various (but always different) phases of the same booking. Tried 20 times in 6 hrs now....
Useless. Might take Cityflyer instead. Managed to get to the payment page, then it crashed. Booked on the App instead, but can't manage my booking. Here are some highlights....
Can't even make a simple return booking without it going 'sorry, our systems...' or 'Error Obtaining Price Quote' during various (but always different) phases of the same booking. Tried 20 times in 6 hrs now....
Useless. Might take Cityflyer instead. Managed to get to the payment page, then it crashed. Booked on the App instead, but can't manage my booking. Here are some highlights....
Last edited by henkybaby; May 16, 2016 at 9:14 am
May 16, 2016, 8:57 am
#1547
Join Date: Sep 2009
Location: Canada
Posts: 47
There was a problem with your request, please try again later."
May 16, 2016, 9:02 am
#1548
Join Date: Oct 2009
Posts: 5,041
Reward booking today, you won't get very far before ba.com will tell you
Error
•There was a problem with your request, please try again later.
Error
•We're sorry, but ba.com is very busy at the moment, and couldn't deal with your request. Please do try again - if it still doesn't work, it may be better to try again at another time.
Error
•There was a problem with your request, please try again later.
Error
•We're sorry, but ba.com is very busy at the moment, and couldn't deal with your request. Please do try again - if it still doesn't work, it may be better to try again at another time.
May 17, 2016, 2:11 am
#1549
Company Representative
Join Date: Jun 2015
Posts: 462
The website is an utter piece of $$%@±!
Can't even make a simple return booking without it going 'sorry, our systems...' or 'Error Obtaining Price Quote' during various (but always different) phases of the same booking. Tried 20 times in 6 hrs now....
Useless. Might take Cityflyer instead. Managed to get to the payment page, then it crashed. Booked on the App instead, but can't manage my booking. Here are some highlights....
Can't even make a simple return booking without it going 'sorry, our systems...' or 'Error Obtaining Price Quote' during various (but always different) phases of the same booking. Tried 20 times in 6 hrs now....
Useless. Might take Cityflyer instead. Managed to get to the payment page, then it crashed. Booked on the App instead, but can't manage my booking. Here are some highlights....
Unfortunately we experienced a few system problems yesterday afternoon which have now been rectified.
If you are still having problems then please PM me the details and I will investigate.
regards
Gavin
May 17, 2016, 2:57 am
#1550
Join Date: Oct 2013
Location: Singapore
Programs: OZ Diamond, BAEC Silver, Marriott Platinum, HH Gold
Posts: 515
May 17, 2016, 3:00 am
#1551
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
BA seems not to understand that a functioning, reliable website is now as essential for an airline as it is for an internet retailer. When did anyone ever see Amazon's website tell a customer that the site was busy and that they should "try again at another time"?
May 18, 2016, 1:17 pm
#1552
Join Date: Jun 2001
Location: London, UK / (TLV), Israel
Programs: BA Gold (GGL/CCR), *A Gold - TAP, SkyTeam E+, IHG Diamond AMB, HH Diamond, Sixt PL, GE/TSA Pre
Posts: 1,663
API (Advance Passenger Information) issues
API (Advance Passenger Information).
Again it doesn't remember my API, even though it is stored within my BAEC account!! See below!
API stored within my BAEC Account Profile...
However... when in MMB and click on the below
This is what loads...
Why is this not 'pre-populated'... it remembers my name at the top left (blacked out) but the rest of the form is empty?
... when is this finally going to be fixed?
Many thanks.
Again it doesn't remember my API, even though it is stored within my BAEC account!! See below!
API stored within my BAEC Account Profile...
However... when in MMB and click on the below
This is what loads...
Why is this not 'pre-populated'... it remembers my name at the top left (blacked out) but the rest of the form is empty?
... when is this finally going to be fixed?
Many thanks.
May 19, 2016, 2:35 am
#1553
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
You do not have to complete the form again if you don't wish to. You will still be checked-in.
May 19, 2016, 3:06 am
#1554
Join Date: Feb 2008
Location: Surrey, UK
Programs: Hyatt: Plat, HH: Dia, Spg: Au, VS: Red, Accor: Plat, BAEC: Ag, Nordic Choice: Au
Posts: 197
Incorrect Avios & Tier points posting, BA.com says my ticket number doesn't exist
Flew ARN->LHR last week, on a B fare, and only 445 Avios (should be 890) and 10 TP posted. Went on the website to report missing tier points and now it's telling me my E-Ticket number is invalid (it's what's showing on the BA app on my phone).
I'm silver BTW.
Please advise.
I'm silver BTW.
Please advise.
May 19, 2016, 3:17 am
#1555
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
May 19, 2016, 4:40 am
#1556
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
It looks like BA.com is failing again:
http://www.britishairways.com/travel/home/public/en_gb
http://www.britishairways.com/travel/home/public/en_gb
The page you requested cannot be found.
Either the page is not available, or the address (URL) you have entered is incorrect.
This page will automatically redirect you to the BA.com homepage within 5 seconds.
Either the page is not available, or the address (URL) you have entered is incorrect.
This page will automatically redirect you to the BA.com homepage within 5 seconds.
May 19, 2016, 4:44 am
#1557
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
I get this quite a lot. I have several booking where the API has properly been harvested from my profile and others which state that I need to provide it, exactly as yours.
May 19, 2016, 4:45 am
#1558
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
Given BA encourages people to book online, one wonders how much income is lost for every hour the website is down. Some people will wait, some will use a 3rd party agent to book their BA flights (assuming that's working), but one assumes a certain proportion of people alternate non-BA arrangements when they can't get to BA.com
May 19, 2016, 4:45 am
#1559
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
May 19, 2016, 4:59 am
#1560
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
It's come back to life (for now).
I was just trying to search for flights so followed the OW link and got it sorted but it's a pain!
I was just trying to search for flights so followed the OW link and got it sorted but it's a pain!