Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jun 1, 2016, 6:10 am
#1621
Company Representative
Join Date: Jun 2015
Posts: 462
Simon
This appears to be across the whole range of flights and I also noticed the issue previously. As an example, select Spend Avios from the BAEC website, then book with Avios. Enter EDI-LHR on 1st July for 2 adults and 1 young adult, Economy one-way only and it shows you flights with only two seats available.
This appears to be across the whole range of flights and I also noticed the issue previously. As an example, select Spend Avios from the BAEC website, then book with Avios. Enter EDI-LHR on 1st July for 2 adults and 1 young adult, Economy one-way only and it shows you flights with only two seats available.
Jun 1, 2016, 6:49 am
#1622
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
This could be a login problem. The system caches up the results from the backend server when you first access the page (I think). Log out, log back in 3-4 times and it *should* show up on the original browsers.
The reason I say that is because I'm using the exact same Chrome version and having no problems at all.
The reason I say that is because I'm using the exact same Chrome version and having no problems at all.
Jun 1, 2016, 5:00 pm
#1623
Join Date: May 2013
Programs: BA Blue, LY Matmid, Club Carlson Gold, Hilton Gold, CX Marco Polo
Posts: 158
Seat selection on MMB in First not working
Hi
I have an open-jaw 2-4-1 booking LHR-LAS in F and LAX-LHR in J.
When I go into MMB, our LHR-LAS leg (in F) shows that I already have 4E reserved and "null" for my wife but that I can reserve a seat for free for Mrs A406.
When I go to do that (select 4F) and confirm it comes up with an error message:
"Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
Any ideas why? Do I need to call to reserve this?
Thanks
A406
I have an open-jaw 2-4-1 booking LHR-LAS in F and LAX-LHR in J.
When I go into MMB, our LHR-LAS leg (in F) shows that I already have 4E reserved and "null" for my wife but that I can reserve a seat for free for Mrs A406.
When I go to do that (select 4F) and confirm it comes up with an error message:
"Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
Any ideas why? Do I need to call to reserve this?
Thanks
A406
Jun 2, 2016, 2:38 am
#1624
Join Date: Feb 2008
Location: Canada
Programs: BA Silver
Posts: 1,254
Trying to pre order my meal for LHR-YYZ July 1. In MMB it gives me the option to 'pre order meal' but then when I click on the specific flight it says:
"You are unable to order all types of meals online for this flight due to a technical problem, but you will be able to order on-board"
Is this a technical problem that can be resolved?
"You are unable to order all types of meals online for this flight due to a technical problem, but you will be able to order on-board"
Is this a technical problem that can be resolved?
Jun 2, 2016, 5:50 am
#1625
Join Date: Jan 2007
Location: London, England
Programs: MUCCI -- What else matters?
Posts: 1,089
Great. I sent you a PM with more details and with an offer to send more screenshots. Great to get this fixed.
(The best fix would be to make more flights available for young adults! But that's just my opnion ;-)).
-simon
(The best fix would be to make more flights available for young adults! But that's just my opnion ;-)).
-simon
Jun 2, 2016, 10:39 pm
#1626
Join Date: Nov 2008
Location: BKK/NRT
Programs: BA*G, UA1K, SPG-P, HH-G, GP-D, IC-RA
Posts: 783
Can't log in my account.
Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Jun 2, 2016, 11:38 pm
#1627
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Same here...
Jun 2, 2016, 11:42 pm
#1628
Join Date: Sep 2015
Location: Berks, England
Programs: BAEC gold, HHonours Gold, Alitalia Freccia Alata, SAS Eurobonus Silver, Marriott rewards silver
Posts: 18
I get the same error on BA.com and random error messages on the app
Jun 3, 2016, 12:22 am
#1629
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,546
Had the same. Now message changed. red stuff with "no data for gender found". Really?
Jun 3, 2016, 12:30 am
#1630
Join Date: Apr 2008
Location: half way between AMS and BRU
Programs: BA gold, Hilton Diamond
Posts: 265
seems to have been resolved now
Jun 3, 2016, 12:58 am
#1631
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,325
im getting the gender error now too.
Jun 3, 2016, 1:16 am
#1632
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,805
Me also - app on login and website when searching for redemptions.
System having a Danish Girl morning?
System having a Danish Girl morning?
Last edited by percysmith; Jun 3, 2016 at 1:26 am
Jun 3, 2016, 1:37 am
#1633
Join Date: Mar 2014
Location: London
Programs: BA Silver, IHG Spire, Radisson Gold
Posts: 991
Been having the above issues since 4am this morning. Can it be this difficult to fix?
I can now log in but can't see any of my bookings.
I can now log in but can't see any of my bookings.
Jun 3, 2016, 1:39 am
#1634
Join Date: Apr 2001
Location: LON
Programs: BA Gold, LH SEN , A3*G & others less exciting that don't fit in my wallet
Posts: 1,657
Me too
Error
No data found for Gender
Despite it knowing that I'm 'Mr EvilDoctorK'
Got it first when it failed to login, then managed to login .. now popping up when searching for anything ... Clearly they do know my gender ... though equally clearly why should it matter for an Avios booking search ?
Error
No data found for Gender
Despite it knowing that I'm 'Mr EvilDoctorK'
Got it first when it failed to login, then managed to login .. now popping up when searching for anything ... Clearly they do know my gender ... though equally clearly why should it matter for an Avios booking search ?
Jun 3, 2016, 1:55 am
#1635
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,544
Same problem as well.