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Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

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Old Dec 7, 18, 1:53 am   -   Wikipost
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ba.com: technical issues tracker

Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.

11 Oct 18 Severe glitch prevents booking of flights see post #3318

Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV

3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!

27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari

Claiming missing avios pages not working [Link]

22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.

6 October 16 Cannot pay by paypal when doing redemptions

.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
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Old Jun 1, 16, 6:10 am
  #1621  
Company Representative
 
Join Date: Jun 2015
Posts: 462
Originally Posted by strichener View Post
Simon

This appears to be across the whole range of flights and I also noticed the issue previously. As an example, select Spend Avios from the BAEC website, then book with Avios. Enter EDI-LHR on 1st July for 2 adults and 1 young adult, Economy one-way only and it shows you flights with only two seats available.
Thanks. I've raised with the support team to fix it.
BA.com Official is offline  
Old Jun 1, 16, 6:49 am
  #1622  
 
Join Date: Mar 2013
Location: EMEA and US of A
Programs: BA Silver, Delta Gold, United Gold, Marriott Gold, Starwood Gold, Hilton Gold, Amex Platinum
Posts: 1,762
Originally Posted by MPH1980 View Post
This could be a login problem. The system caches up the results from the backend server when you first access the page (I think). Log out, log back in 3-4 times and it *should* show up on the original browsers.

The reason I say that is because I'm using the exact same Chrome version and having no problems at all.
Yep, seems to have sorted itself out.
techie is offline  
Old Jun 1, 16, 5:00 pm
  #1623  
 
Join Date: May 2013
Programs: BA Blue, LY Matmid, Club Carlson Gold, Hilton Gold, CX Marco Polo
Posts: 158
Seat selection on MMB in First not working

Hi

I have an open-jaw 2-4-1 booking LHR-LAS in F and LAX-LHR in J.

When I go into MMB, our LHR-LAS leg (in F) shows that I already have 4E reserved and "null" for my wife but that I can reserve a seat for free for Mrs A406.

When I go to do that (select 4F) and confirm it comes up with an error message:

"Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."

Any ideas why? Do I need to call to reserve this?

Thanks
A406
A406toHeathrow is offline  
Old Jun 2, 16, 2:38 am
  #1624  
Ziz
 
Join Date: Feb 2008
Location: Oxford
Programs: BA Gold, Aeroplan pleb, Skyteam Elite Plus
Posts: 1,124
Trying to pre order my meal for LHR-YYZ July 1. In MMB it gives me the option to 'pre order meal' but then when I click on the specific flight it says:

"You are unable to order all types of meals online for this flight due to a technical problem, but you will be able to order on-board"

Is this a technical problem that can be resolved?
Ziz is offline  
Old Jun 2, 16, 5:50 am
  #1625  
 
Join Date: Jan 2007
Location: London, England
Programs: MUCCI -- What else matters?
Posts: 992
Originally Posted by BA.com Official View Post
Thanks. I've raised with the support team to fix it.
Great. I sent you a PM with more details and with an offer to send more screenshots. Great to get this fixed.

(The best fix would be to make more flights available for young adults! But that's just my opnion ;-)).

-simon
SimonsMiles is offline  
Old Jun 2, 16, 10:39 pm
  #1626  
 
Join Date: Nov 2008
Location: BKK/NRT
Programs: BA*G, UA1K, SPG-P, HH-G, GP-D, IC-RA
Posts: 777
Can't log in my account.

Sorry

Unfortunately our systems are not responding, so we are unable to process your request at the moment.

We apologise for this inconvenience and suggest you try again later.
kats is offline  
Old Jun 2, 16, 11:38 pm
  #1627  
FlyerTalk Evangelist
 
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Spire Amb, HH Diamond, Avis PC, Hertz PC
Posts: 12,906
Same here...
clubman is offline  
Old Jun 2, 16, 11:42 pm
  #1628  
 
Join Date: Sep 2015
Location: Berks, England
Programs: BAEC gold, HHonours Gold, Alitalia Freccia Alata, SAS Eurobonus Silver, Marriott rewards silver
Posts: 18
I get the same error on BA.com and random error messages on the app
Euroflyer1881 is offline  
Old Jun 3, 16, 12:22 am
  #1629  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GfL+CCR, Aclub Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 25,763
Had the same. Now message changed. red stuff with "no data for gender found". Really?
orbitmic is offline  
Old Jun 3, 16, 12:30 am
  #1630  
 
Join Date: Apr 2008
Location: half way between AMS and BRU
Programs: BA gold, Hilton Diamond
Posts: 175
seems to have been resolved now
stijnec is offline  
Old Jun 3, 16, 12:58 am
  #1631  
 
Join Date: Feb 2009
Location: LAX
Programs: AA Plat and Amex Plat benefits.
Posts: 534
im getting the gender error now too.
Amil is offline  
Old Jun 3, 16, 1:16 am
  #1632  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Asia Miles. Not bothering to join Marco Polo.
Posts: 16,782
Me also - app on login and website when searching for redemptions.

System having a Danish Girl morning?

Last edited by percysmith; Jun 3, 16 at 1:26 am
percysmith is offline  
Old Jun 3, 16, 1:37 am
  #1633  
 
Join Date: Mar 2014
Location: London
Programs: BA Silver, IHG Spire, Radisson Gold
Posts: 990
Been having the above issues since 4am this morning. Can it be this difficult to fix?
I can now log in but can't see any of my bookings.
hcuk94 is offline  
Old Jun 3, 16, 1:39 am
  #1634  
 
Join Date: Apr 2001
Location: LON
Programs: BA Gold, LH SEN , A3*G & others less exciting that don't fit in my wallet
Posts: 1,154
Me too

Error
No data found for Gender

Despite it knowing that I'm 'Mr EvilDoctorK'

Got it first when it failed to login, then managed to login .. now popping up when searching for anything ... Clearly they do know my gender ... though equally clearly why should it matter for an Avios booking search ?
EvilDoctorK is offline  
Old Jun 3, 16, 1:55 am
  #1635  
 
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,535
Same problem as well.
BlackBerryAddict is offline  

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