Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jun 20, 2016, 3:50 am
#1681
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
BA is still having issues with booking CX' ultra short haul flights to TPE and WUH and even more places from/to HKG.
This is the original post:
https://www.flyertalk.com/forum/cath...departure.html
This is the original post:
https://www.flyertalk.com/forum/cath...departure.html
Can someone please look into it? Its been weeks since this problem is discovered...
Jun 21, 2016, 1:08 am
#1682
Join Date: Oct 2009
Posts: 5,041
I'm getting this Classic all the time when I'm searching for Award flights.
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Jun 21, 2016, 9:36 am
#1683
Join Date: Jun 2016
Posts: 51
Unable to reserve row 1 seats in Club Europe as BAEC Silver once they get unblocked at T-72 from take off.
The seats show as available and can be selected but on trying to save the change in MMB an error message is displayed saying "Sorry, we are unable to process your request. Please contact your local British Airways office."
See this thread/post for where myself and another user have experienced this. http://www.flyertalk.com/forum/26810027-post35.html
The seats show as available and can be selected but on trying to save the change in MMB an error message is displayed saying "Sorry, we are unable to process your request. Please contact your local British Airways office."
See this thread/post for where myself and another user have experienced this. http://www.flyertalk.com/forum/26810027-post35.html
Jun 22, 2016, 5:53 am
#1684
Company Representative
Join Date: Jun 2015
Posts: 462
Perfect, thanks for the update. If you're still having problems, do let us know.
Janel
Jun 22, 2016, 6:00 am
#1685
Company Representative
Join Date: Jun 2015
Posts: 462
Does anyone know, does this thread get read by anyone at BA?
I took a look at it this morning to see if there had been a response or any insight from others about the issue I posted about, but it seems to be more of a thread to vent about issues (I mean that in the nicest possible way).
I don't mind - my issue about baggage is neither here nor there when it comes to my own travel, so I'm asking more for curiosity.
I took a look at it this morning to see if there had been a response or any insight from others about the issue I posted about, but it seems to be more of a thread to vent about issues (I mean that in the nicest possible way).
I don't mind - my issue about baggage is neither here nor there when it comes to my own travel, so I'm asking more for curiosity.
Yes, it does get read. We do a week's rota, and then pick up where we can in between our usual roles, as all of us work on ba.com.
Janel
Jun 22, 2016, 6:17 am
#1686
Company Representative
Join Date: Jun 2015
Posts: 462
Thanks for your post. It sounds as though you're referring to our iPad app?
I've passed your feedback onto our app team.
Janel
Jun 22, 2016, 8:45 am
#1688
Company Representative
Join Date: Jun 2015
Posts: 462
Dear Hannibal Lecter,
Are you able to send us a PM with details of the route(s) you were trying to search?
Thanks
Janel
Are you able to send us a PM with details of the route(s) you were trying to search?
Thanks
Janel
Jun 22, 2016, 12:12 pm
#1689
Company Representative
Join Date: Jun 2015
Posts: 462
Louise from the Executive Club team has posted on a separate thread on this issue but to summarise Cathay and BA have jointly suspended access to CX redemption availability close to travel date due to ongoing fraudulent activity.
Simon
Jun 22, 2016, 4:20 pm
#1691
Join Date: Aug 2012
Posts: 2,676
Jun 26, 2016, 3:55 am
#1692
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
Anybody else having issues when trying to book award flights (Domestic in my case) and looking different dates?
Checking one date and the the timings aren't great, so go to check the next or previous day and every time I get the message "ERROR, Our systems aren't responding. Please try later". Which means I have to go in and start again and get the choices of my first date requests but try another date from the tabs and get the same message.
Starting to get annoying.
S
Checking one date and the the timings aren't great, so go to check the next or previous day and every time I get the message "ERROR, Our systems aren't responding. Please try later". Which means I have to go in and start again and get the choices of my first date requests but try another date from the tabs and get the same message.
Starting to get annoying.
S
Jun 26, 2016, 9:04 am
#1693
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 999
Anyone else having issues with seat selection when booking for yourself and someone else?
The OH automatically has a seat assigned, for me it either says: Selected Seat: null or Seat Choice Available.
If I open the seat map we're in completely different rows (6C and 25D) and when I try to update it errors out. Really frustrating.
The OH automatically has a seat assigned, for me it either says: Selected Seat: null or Seat Choice Available.
If I open the seat map we're in completely different rows (6C and 25D) and when I try to update it errors out. Really frustrating.
Jun 26, 2016, 9:27 am
#1694
Join Date: Jul 2009
Location: UK
Programs: BAEC Gold, IHG Gold, Virgin FC Red
Posts: 626
I'm having problems getting to a seat map for BA3296 on 21 August (HAM-LCY).
The equipment is a MHS Dornier 328 turbo prop, but I believe others have been able to reserve seats on these flights?
The equipment is a MHS Dornier 328 turbo prop, but I believe others have been able to reserve seats on these flights?
Jun 26, 2016, 9:44 am
#1695
Join Date: Mar 2009
Location: London
Programs: BAEC Silver, Priority Club Gold, Herts Pres Circle
Posts: 492
I had to ask the Twitter team to reserve some seats for me.
Matt