Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jun 4, 2018, 12:18 pm
#3181
Join Date: Sep 2014
Location: Cannes, France
Programs: Flying Blue Jeune, BAEC Blue, Eurobonus, Alaska Mileage Plan, Nice Airport Club Airport Premier Gold
Posts: 68
Indeed. Especially in my case where my Iberia Avios is sitting there waiting for me to use them in order to minimise the amount of AMEX MR points I'd otherwise have to transfer
Jun 5, 2018, 12:20 am
#3182
Join Date: Aug 2017
Location: Nottingham
Programs: Hotels.com Gold, BA Exec, 1M Green Sheild Stamps
Posts: 99
Has anybody else received the following error message when trying to login in the App or WWW?
Not received a letter or email as yet, this started last night.
Thanks
We have locked your account temporarily to keep it safe and secure. For more information please refer to the email or letter you received from us.
Not received a letter or email as yet, this started last night.
Thanks
We have locked your account temporarily to keep it safe and secure. For more information please refer to the email or letter you received from us.
Jun 5, 2018, 6:02 am
#3183
Join Date: Oct 2014
Location: London
Programs: BA Silver
Posts: 328
Has anybody else received the following error message when trying to login in the App or WWW?
Not received a letter or email as yet, this started last night.
Thanks
We have locked your account temporarily to keep it safe and secure. For more information please refer to the email or letter you received from us.
Not received a letter or email as yet, this started last night.
Thanks
We have locked your account temporarily to keep it safe and secure. For more information please refer to the email or letter you received from us.
Jun 5, 2018, 7:11 am
#3184
Join Date: Aug 2017
Location: Nottingham
Programs: Hotels.com Gold, BA Exec, 1M Green Sheild Stamps
Posts: 99
Jun 5, 2018, 2:32 pm
#3185
Join Date: Aug 2014
Location: London
Programs: BA Gold, Subcard
Posts: 435
I’m having this issue as well.
No letter or email sent.
No letter or email sent.
Jun 5, 2018, 5:58 pm
#3186
Join Date: Mar 2001
Location: SNA
Programs: Marriott PLAT
Posts: 248
Supporting Documents Upload Bug
On the Executive Club Supporting Documents Page (i.e. to change your account name), nothing happens when I click the "Browse and Attach" button. Is this a known issue?
Jun 6, 2018, 2:09 am
#3187
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,504
a workaround for new broken booking flow - hit multicity option, then provide just two flights... and you enter the old old booking engine which may not be pretty, but it works and doesn't try to charge status pax for seat selection.
Jun 6, 2018, 6:01 am
#3188
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
AA flights are not being displayed when trying to redeem Avios. This message has been appearing for weeks. Any idea when AA will be available again and/or how I can see avail AA Avios award flights online?
Jun 6, 2018, 6:35 am
#3189
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
you can check for reward availability by searching on aa.com for reward flight. avios availability should match the MilesAAver availability shown on aa.com.
Jun 6, 2018, 7:01 am
#3190
Join Date: Jun 2017
Posts: 56
We have locked your account temporarily to keep it safe and secure. For more information please refer to the email or letter you received from us.
I called BA, and they said my account is locked because of an Avios Abuse issue ( and an audit is happening on my account), so I need to call Avios to sort it out
I am also locked out of Avios.
I called Avios, and they said, my account is 100% working, they can not see anything wrong with it.
But, I cant use either of them now.
I will give it a week, and check back in, as I am sure it will work itself out.
I called BA, and they said my account is locked because of an Avios Abuse issue ( and an audit is happening on my account), so I need to call Avios to sort it out
I am also locked out of Avios.
I called Avios, and they said, my account is 100% working, they can not see anything wrong with it.
But, I cant use either of them now.
I will give it a week, and check back in, as I am sure it will work itself out.
Jun 6, 2018, 7:47 am
#3191
Join Date: Oct 2014
Location: London
Programs: BA Silver
Posts: 328
I also called BA and was told they are performing an investigation and could not give me a reason or timescale.
There are a few people on twitter with the same problem. I can't imagine what could have caused them to flag my account. I'm not a very regular user although do have a balance >200k points.
There are a few people on twitter with the same problem. I can't imagine what could have caused them to flag my account. I'm not a very regular user although do have a balance >200k points.
Jun 6, 2018, 8:36 am
#3192
Join Date: Aug 2006
Posts: 716
The online issues appear to have crept into the phone agents' system as well. They couldn't see any AA availability when I called yesterday, even though the (repeated) date-change method pulled both of the individual flights that I needed up on BA.com.
Jun 6, 2018, 9:08 am
#3193
Join Date: Apr 2005
Location: Scotland, UK
Posts: 332
Other bug I am seeing on another route (SAN-LHR) is when checking for availability it is showing availability but when clicking next to book it errors out and nothing is available.
Jun 6, 2018, 10:17 am
#3194
Join Date: Jan 2017
Posts: 2
yup - looking at booking two seats using 2-4-1 in F to New York - stuck in exactly the same loop - very frustrating!
Jun 6, 2018, 10:52 am
#3195
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
Just been on the phone to check availability as I am also in stopover loop hell. I’ve tried the app, an iPad and my laptop with various browsers deleted cache etc all to no avail.
Apparently I am the only one to have reported any problems
I am sure I am not
Apparently I am the only one to have reported any problems
I am sure I am not