Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 3, 2016, 12:50 pm
#1456
Company Representative
Join Date: Jun 2015
Posts: 462
Hi all,
Our apologies for the recent problems with Ba.com performance and any inconvenience caused. Our priority is to restore Ba.com to normal 24/7 service.
Simon
Our apologies for the recent problems with Ba.com performance and any inconvenience caused. Our priority is to restore Ba.com to normal 24/7 service.
Simon
May 3, 2016, 1:15 pm
#1457
Join Date: Jan 2012
Posts: 6
Thanks Simon,
Last week I tried to book a JJ flight using my avios but it was imposible. It seems a known issue according with the post that I have read. Could you report this problem in order to fix it?
Thanks
Hus.
Last week I tried to book a JJ flight using my avios but it was imposible. It seems a known issue according with the post that I have read. Could you report this problem in order to fix it?
Thanks
Hus.
May 3, 2016, 1:23 pm
#1458
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
What exactly was the issue? Was this the one where the reward engine only returns the first 8 or so flights on any given day so if this is a high frequency route you don't get listed flights in the evening even though there is reward availability?
May 3, 2016, 1:50 pm
#1459
Company Representative
Join Date: Jun 2015
Posts: 462
Apologies for the inconvenience.
Simon
May 3, 2016, 2:48 pm
#1460
Join Date: Jan 2012
Posts: 6
Hi Simon,
The route is GRU-LIM JJ8066 on 20/11/16, everything looks well but in the final step after introducing the cc number and click OK, the system respond with "Error we are unable...." My cc is fine and my wife has the same problem if we try with her miles.
I think that this issue is not new, one year ago I tried to book a JJ flight using my avios and the result was the same error, so I think that something is not working properly in the system and it shoud be check it.
It could be an universal problem, I mean nobody can spend avios with JJ online??
Thanks,
Hus.
The route is GRU-LIM JJ8066 on 20/11/16, everything looks well but in the final step after introducing the cc number and click OK, the system respond with "Error we are unable...." My cc is fine and my wife has the same problem if we try with her miles.
I think that this issue is not new, one year ago I tried to book a JJ flight using my avios and the result was the same error, so I think that something is not working properly in the system and it shoud be check it.
It could be an universal problem, I mean nobody can spend avios with JJ online??
Thanks,
Hus.
May 3, 2016, 3:18 pm
#1461
Join Date: Jul 2005
Location: Scotland
Programs: BA Gold, Marriott Lifetime Titanium
Posts: 2,447
Just browsing for a flight and got cracking error message:-
"Sorry we don't fly from Edinburgh to Houston. Continue to see prices for Edinburgh to Houston"
"Sorry we don't fly from Edinburgh to Houston. Continue to see prices for Edinburgh to Houston"
May 4, 2016, 3:20 am
#1462
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,669
What on earth is going on with ba.com??
Just tried to book my usual monthly LON-FRA-LON flights in economy, outbound on May 10th, return on May 11th and got this message:
Error
The class of travel that you have selected is not available on this route. Please select a different class of travel.
Seriously? There are NO economy seats at any time of the day between LHR/LCY and FRA over 2 days? Then when I try and select via the drop down box to go to business class, that no longer works. So only economy class exists between LON and FRA on those 2 days - but it is not available.
Just tried to book my usual monthly LON-FRA-LON flights in economy, outbound on May 10th, return on May 11th and got this message:
Error
The class of travel that you have selected is not available on this route. Please select a different class of travel.
Seriously? There are NO economy seats at any time of the day between LHR/LCY and FRA over 2 days? Then when I try and select via the drop down box to go to business class, that no longer works. So only economy class exists between LON and FRA on those 2 days - but it is not available.
May 4, 2016, 4:28 am
#1463
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Try this: Type in LON. Wait for the drop-down list to appear, and then select the option that you want. Repeat for the destination. The Club or business class option may then appear; in addition, you may find that you can then see availability.
May 4, 2016, 8:55 am
#1464
Join Date: Feb 2013
Posts: 6
What on earth is going on with ba.com??
Just tried to book my usual monthly LON-FRA-LON flights in economy, outbound on May 10th, return on May 11th and got this message:
Error
The class of travel that you have selected is not available on this route. Please select a different class of travel.
Seriously? There are NO economy seats at any time of the day between LHR/LCY and FRA over 2 days? Then when I try and select via the drop down box to go to business class, that no longer works. So only economy class exists between LON and FRA on those 2 days - but it is not available.
Just tried to book my usual monthly LON-FRA-LON flights in economy, outbound on May 10th, return on May 11th and got this message:
Error
The class of travel that you have selected is not available on this route. Please select a different class of travel.
Seriously? There are NO economy seats at any time of the day between LHR/LCY and FRA over 2 days? Then when I try and select via the drop down box to go to business class, that no longer works. So only economy class exists between LON and FRA on those 2 days - but it is not available.
May 4, 2016, 9:40 am
#1465
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
A request for a possible tidy-up on the main Gate 365 page, please?
Before you can get to the main Gate 365 page (https://www.shopping.ba.com), by definition you have to be logged in to BAEC.
On the Gate 365 pages, there is a red flash near the top on the left hand side that says "< Back to BA.com". The URL underlying that is https://www.ba.com/, which then redirects to https://www.ba.com/travel/home/public/en_gb.
One effect of going back to the public side of ba.com is that it is then once again pre-PIN. In effect, going to Gate 365 and then going back to ba.com using that link logs you out of BAEC. This seems untidy, given that you must be logged in before you can start using Gate 365.
Would it be better for the URL underlying the red flash to be https://www.britishairways.com/trave...club/_gf/en_gb (which is where most will have come from to get to Gate 365) or https://www.britishairways.com/trave...club/_gf/en_gb (ba.com post-PIN home page) or something similar?
Before you can get to the main Gate 365 page (https://www.shopping.ba.com), by definition you have to be logged in to BAEC.
On the Gate 365 pages, there is a red flash near the top on the left hand side that says "< Back to BA.com". The URL underlying that is https://www.ba.com/, which then redirects to https://www.ba.com/travel/home/public/en_gb.
One effect of going back to the public side of ba.com is that it is then once again pre-PIN. In effect, going to Gate 365 and then going back to ba.com using that link logs you out of BAEC. This seems untidy, given that you must be logged in before you can start using Gate 365.
Would it be better for the URL underlying the red flash to be https://www.britishairways.com/trave...club/_gf/en_gb (which is where most will have come from to get to Gate 365) or https://www.britishairways.com/trave...club/_gf/en_gb (ba.com post-PIN home page) or something similar?
Thanks for your feedback. I'll pass this onto my colleagues in Loyalty.
Kind regards,
Janel
Thank you for incorporating this into the revised Gate 365 pages.
May 4, 2016, 10:59 am
#1466
formerly mattking2000
Join Date: Nov 2012
Location: DXB
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,187
Been trying to book a reward flight for an hour, and keep getting this no matter what city combination I put in:
It doesn't work for these cities (at least): BSL, GVA, ZRH, MXP, LIN, MUC, STR, FDH, INN, LHR, LON, LGW, LCY. I've tried flushing my cache, using a different device, etc.
This is making getting to the EDI Do that much more difficult...
It doesn't work for these cities (at least): BSL, GVA, ZRH, MXP, LIN, MUC, STR, FDH, INN, LHR, LON, LGW, LCY. I've tried flushing my cache, using a different device, etc.
This is making getting to the EDI Do that much more difficult...
May 4, 2016, 12:28 pm
#1467
Join Date: Mar 2014
Location: Londinium
Programs: BAEC
Posts: 930
Never mind
Last edited by SCSA; May 4, 2016 at 12:31 pm Reason: I think it must be due to non-availability, but the Avios search site is so buggy I can't tell
May 4, 2016, 12:41 pm
#1468
Company Representative
Join Date: Jun 2015
Posts: 462
Hi Simon,
The route is GRU-LIM JJ8066 on 20/11/16, everything looks well but in the final step after introducing the cc number and click OK, the system respond with "Error we are unable...." My cc is fine and my wife has the same problem if we try with her miles.
I think that this issue is not new, one year ago I tried to book a JJ flight using my avios and the result was the same error, so I think that something is not working properly in the system and it shoud be check it.
It could be an universal problem, I mean nobody can spend avios with JJ online??
Thanks,
Hus.
The route is GRU-LIM JJ8066 on 20/11/16, everything looks well but in the final step after introducing the cc number and click OK, the system respond with "Error we are unable...." My cc is fine and my wife has the same problem if we try with her miles.
I think that this issue is not new, one year ago I tried to book a JJ flight using my avios and the result was the same error, so I think that something is not working properly in the system and it shoud be check it.
It could be an universal problem, I mean nobody can spend avios with JJ online??
Thanks,
Hus.
We will investigate.
Simon
May 4, 2016, 12:49 pm
#1470
Company Representative
Join Date: Jun 2015
Posts: 462
What on earth is going on with ba.com??
Just tried to book my usual monthly LON-FRA-LON flights in economy, outbound on May 10th, return on May 11th and got this message:
Error
The class of travel that you have selected is not available on this route. Please select a different class of travel.
Seriously? There are NO economy seats at any time of the day between LHR/LCY and FRA over 2 days? Then when I try and select via the drop down box to go to business class, that no longer works. So only economy class exists between LON and FRA on those 2 days - but it is not available.
Just tried to book my usual monthly LON-FRA-LON flights in economy, outbound on May 10th, return on May 11th and got this message:
Error
The class of travel that you have selected is not available on this route. Please select a different class of travel.
Seriously? There are NO economy seats at any time of the day between LHR/LCY and FRA over 2 days? Then when I try and select via the drop down box to go to business class, that no longer works. So only economy class exists between LON and FRA on those 2 days - but it is not available.
Simon