Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Apr 13, 2016, 7:32 am
#1381
Join Date: Nov 2008
Location: Thames Valley
Programs: BAEC, LHM&M, and even a dusty KLFB!
Posts: 894
For what it's worth, I can log in fine, from multiple browsers and computers, so it's obviously not universal!
Apr 13, 2016, 8:00 am
#1382
Join Date: Aug 2014
Location: New Jersey
Programs: WN, AA, UA, DL, AC, CX, BA, AGR, IHG, HH, CC, UR, MR, TY
Posts: 121
For most of us we try to log in via US->English.
This does affect a portion of the URL (en_gb vs en_us), and after changing to UK-English it allows me to log in.
To change language, in the top right, hover over USA - English and click 'Change country/language' and choose United Kingdom -> English. It should allow you to log in after that. I was able to.
Apr 13, 2016, 8:09 am
#1383
Join Date: Feb 2012
Programs: BA LifetimeGold GGL/CCR
Posts: 1,140
Probably because you are logging into UK->English
For most of us we try to log in via US->English.
This does affect a portion of the URL (en_gb vs en_us), and after changing to UK-English it allows me to log in.
To change language, in the top right, hover over USA - English and click 'Change country/language' and choose United Kingdom -> English. It should allow you to log in after that. I was able to.
For most of us we try to log in via US->English.
This does affect a portion of the URL (en_gb vs en_us), and after changing to UK-English it allows me to log in.
To change language, in the top right, hover over USA - English and click 'Change country/language' and choose United Kingdom -> English. It should allow you to log in after that. I was able to.
Apr 13, 2016, 11:34 am
#1384
Join Date: Nov 2015
Location: Oxford
Programs: BAEC Silver, Virgin Silver, Emirates Silver, AF gold
Posts: 29
Hi all - flew back from ZRH to LHR last night and I still can't see avios or tier points on BA.com. The flight is also missing from my previous bookings - but I'm sure I was on the flight :-).
I've done a search to no avail so apologies if this has been answered before, but how long should it take to update, and how long do I leave it before I call?
Thanks
Dougstar
I've done a search to no avail so apologies if this has been answered before, but how long should it take to update, and how long do I leave it before I call?
Thanks
Dougstar
Apr 13, 2016, 12:02 pm
#1385
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 999
Hi all - flew back from ZRH to LHR last night and I still can't see avios or tier points on BA.com. The flight is also missing from my previous bookings - but I'm sure I was on the flight :-).
I've done a search to no avail so apologies if this has been answered before, but how long should it take to update, and how long do I leave it before I call?
Thanks
Dougstar
I've done a search to no avail so apologies if this has been answered before, but how long should it take to update, and how long do I leave it before I call?
Thanks
Dougstar
If it was on BA and more than 10 days or 2 weeks (not sure right now) you can do a missing avios request from your bAEC account.
Apr 13, 2016, 12:10 pm
#1386
Join Date: Nov 2015
Location: Oxford
Programs: BAEC Silver, Virgin Silver, Emirates Silver, AF gold
Posts: 29
Thanks, AAtticus. It was on BA 717. I'll wait a while then. The confusion for me is that the flight is no longer in my previous bookings. Is this normal - i.e. it disappears until it posts as complete?
Apr 13, 2016, 3:30 pm
#1387
Join Date: Jan 2010
Location: Usually travelling
Programs: BA, SQ, VS, Lifetime Diamond Club Appreciator, Mucci
Posts: 488
ba.com is well and truly broken.
I am trying to update some of my personal information with zero success.
The "Manage My Account" menu doesn't work, it disappears before you can click on anything. If you click directly on "Manage My Account" and then on the next screen "Update My Personal Information", all of the personal information sections are blank and clicking on update does nothing other than scroll to the top of the screen.
Tested on Windows IE 11 and Firefox, Mac Firefox and Safari. Same issue on all.
I am trying to update some of my personal information with zero success.
The "Manage My Account" menu doesn't work, it disappears before you can click on anything. If you click directly on "Manage My Account" and then on the next screen "Update My Personal Information", all of the personal information sections are blank and clicking on update does nothing other than scroll to the top of the screen.
Tested on Windows IE 11 and Firefox, Mac Firefox and Safari. Same issue on all.
It's wonderful to have a fully functional ba.com back again. Long may it continue!
Apr 13, 2016, 4:09 pm
#1388
Join Date: Aug 2015
Location: Houston, TX/Australia
Programs: AA EXP/Exec Citi, NZ* G, Nat EE, Avis PP, HH Gold
Posts: 649
Probably because you are logging into UK->English
For most of us we try to log in via US->English.
This does affect a portion of the URL (en_gb vs en_us), and after changing to UK-English it allows me to log in.
To change language, in the top right, hover over USA - English and click 'Change country/language' and choose United Kingdom -> English. It should allow you to log in after that. I was able to.
For most of us we try to log in via US->English.
This does affect a portion of the URL (en_gb vs en_us), and after changing to UK-English it allows me to log in.
To change language, in the top right, hover over USA - English and click 'Change country/language' and choose United Kingdom -> English. It should allow you to log in after that. I was able to.
I've found the quickest workaround right now is to modify the URL to en_gb and then login, as you somewhat mentioned.
Apr 15, 2016, 5:20 am
#1389
Join Date: Jun 2011
Posts: 104
I'm having huge problems booking reward flights using the system. I get an error as I get to the final hurdle (after submitting payment page). When I call up, the availability is completely different and a flight which says it has 7 seats available is not available.
Anyone else experiencing this problem?
Anyone else experiencing this problem?
Apr 15, 2016, 5:41 am
#1390
Join Date: Apr 2016
Programs: Avios
Posts: 18
After weeks of problems i booked a avios ticket today, LHR to SIN on the A380. Not only did i get a reward flight i got it online. Looks like website is back on now.
Apr 17, 2016, 6:44 pm
#1391
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
I received an alert on my Apple Watch today that "Online check-in is now open" for my flight tomorrow. However, this was >24 hours before the flight and online check-in wasn't available.
Apr 17, 2016, 9:46 pm
#1392
Join Date: Jan 2006
Location: Kendal, Cumbria and Luzon
Programs: BA Silver, PR Elite, Avis Preferred Plus, PC Diamond Ambassador
Posts: 1,131
Still no Avios Booking functionality over 6 months after raising issue
Indeed I can't even use the reward price calculator!!!
"Your price options
Hong Kong (HKG) to London (LHR) one-way
Something went wrong
Sorry, we're unable to show you prices for that route at the moment. You may be able to find prices and check availability when you search and book."
"Your price options
Hong Kong (HKG) to London (LHR) one-way
Something went wrong
Sorry, we're unable to show you prices for that route at the moment. You may be able to find prices and check availability when you search and book."
After consideration and with reservations - but totally frustrated after nearly 6 months - I'm posting verbatim the latest of a string of apologies
"Hi Modo,
Well I can only apologise again, this has obviously been a complete disaster from beginning to end.
For what its worth I have chased up your incident with Exec Club, they are aware, and will get to the bottom of this very soon.
I will check back this week to see what progress has been made if I can , but that is as much as I can do."
"Hi Modo,
Well I can only apologise again, this has obviously been a complete disaster from beginning to end.
For what its worth I have chased up your incident with Exec Club, they are aware, and will get to the bottom of this very soon.
I will check back this week to see what progress has been made if I can , but that is as much as I can do."
Apr 17, 2016, 11:58 pm
#1393
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,669
I see they still haven't fixed that annoyance whereby once you log in and then navigate around a bit you lose the ability to view "My Upcoming Flights" - they just seem to disappear.
The only way is to then go into MMB, which of course asks for your booking reference...but you can no longer see that because you don't have access to "My Upcoming Flights"
Even logging out and back in again doesn't make Upcoming Flights reappear, there seems to be a timeout of about 15 minutes. Clearing cookies will do it and deleting browser history but this seems a very long winded exercise for EC members to have to do.
It is a bizarre glitch that seems to have been there for years
The only way is to then go into MMB, which of course asks for your booking reference...but you can no longer see that because you don't have access to "My Upcoming Flights"
Even logging out and back in again doesn't make Upcoming Flights reappear, there seems to be a timeout of about 15 minutes. Clearing cookies will do it and deleting browser history but this seems a very long winded exercise for EC members to have to do.
It is a bizarre glitch that seems to have been there for years
Apr 18, 2016, 11:05 am
#1394
Company Representative
Join Date: Jun 2015
Posts: 462
I see they still haven't fixed that annoyance whereby once you log in and then navigate around a bit you lose the ability to view "My Upcoming Flights" - they just seem to disappear.
The only way is to then go into MMB, which of course asks for your booking reference...but you can no longer see that because you don't have access to "My Upcoming Flights"
Even logging out and back in again doesn't make Upcoming Flights reappear, there seems to be a timeout of about 15 minutes. Clearing cookies will do it and deleting browser history but this seems a very long winded exercise for EC members to have to do.
It is a bizarre glitch that seems to have been there for years
The only way is to then go into MMB, which of course asks for your booking reference...but you can no longer see that because you don't have access to "My Upcoming Flights"
Even logging out and back in again doesn't make Upcoming Flights reappear, there seems to be a timeout of about 15 minutes. Clearing cookies will do it and deleting browser history but this seems a very long winded exercise for EC members to have to do.
It is a bizarre glitch that seems to have been there for years
Anyone else affected by this same issue please also PM us. The more data we have the better. Thanks in advance.
Simon
Apr 18, 2016, 11:22 am
#1395
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,950