Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 5, 2016, 1:04 pm
#1486
Company Representative
Join Date: Jun 2015
Posts: 462
Hi,
Tried to post this on the Glitches Forum but couldnt see anywhere to start a New Thread so apologies for posting here.
Anyway, tried again to book EDI-CDG out 01st July back 03rd and i get hte message "The class of travel that you have selected is not available on this route. Please select a different class of travel."
Note: Economy was selected.
I then tried to book using the Multi-City functionality but again no luck.
I tried with different european cities and no problem!!
Any ideas please?
Thanks.
ML
Tried to post this on the Glitches Forum but couldnt see anywhere to start a New Thread so apologies for posting here.
Anyway, tried again to book EDI-CDG out 01st July back 03rd and i get hte message "The class of travel that you have selected is not available on this route. Please select a different class of travel."
Note: Economy was selected.
I then tried to book using the Multi-City functionality but again no luck.
I tried with different european cities and no problem!!
Any ideas please?
Thanks.
ML
Our mistake. Thanks for highlighting.
Simon
May 6, 2016, 4:56 am
#1487
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Been getting an error message all day when trying to price up a redemption booking.
This has been the case for the past 5 hours at least.
"Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
This has been the case for the past 5 hours at least.
"Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
May 6, 2016, 5:13 am
#1488
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,904
Same here
May 6, 2016, 6:52 am
#1489
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
Is the BA Holiday Finder permanently broken? I always get this message:
"Sorry, there is a problem with our systems and we cannot show you our top selling holidays at the moment. Please try again later or check prices and availability for other destinations."
It's said this every time I've checked for about a month...
"Sorry, there is a problem with our systems and we cannot show you our top selling holidays at the moment. Please try again later or check prices and availability for other destinations."
It's said this every time I've checked for about a month...
May 6, 2016, 7:21 am
#1490
Join Date: Oct 2013
Location: Lichfield
Programs: BA Silver, Hilton Diamond
Posts: 290
Been getting an error message all day when trying to price up a redemption booking.
This has been the case for the past 5 hours at least.
"Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
This has been the case for the past 5 hours at least.
"Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
May 6, 2016, 9:22 am
#1491
Join Date: Jan 2010
Posts: 3,190
Currently seeing this trying to get to my booking via MMB (britishairways.com) page:
"Log in to your booking
Error
Sorry, due to a system error, we are unable to display your booking. Please try again. If the problem persists contact your local British Airways office or Travel Agent."
Find my Booking from home page does the same thing. So does BA app (Android.)
rb211.
"Log in to your booking
Error
Sorry, due to a system error, we are unable to display your booking. Please try again. If the problem persists contact your local British Airways office or Travel Agent."
Find my Booking from home page does the same thing. So does BA app (Android.)
rb211.
May 6, 2016, 9:23 am
#1492
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342
Me too.
On a related matter does anyone know if it's possible to change a setting such that I don't get logged out of my Exec account on BA.com after 5 mins? I'm using Chrome on a Mac. Thanks
On a related matter does anyone know if it's possible to change a setting such that I don't get logged out of my Exec account on BA.com after 5 mins? I'm using Chrome on a Mac. Thanks
May 6, 2016, 9:44 am
#1493
Join Date: Mar 2007
Location: Hamburg, Germany
Programs: Mucci, BA silver
Posts: 562
The avios booking page is working again.
May 6, 2016, 10:13 am
#1494
Join Date: Jan 2010
Posts: 3,190
Currently seeing this trying to get to my booking via MMB (britishairways.com) page:
"Log in to your booking
Error
Sorry, due to a system error, we are unable to display your booking. Please try again. If the problem persists contact your local British Airways office or Travel Agent."
Find my Booking from home page does the same thing. So does BA app (Android.)
rb211.
"Log in to your booking
Error
Sorry, due to a system error, we are unable to display your booking. Please try again. If the problem persists contact your local British Airways office or Travel Agent."
Find my Booking from home page does the same thing. So does BA app (Android.)
rb211.
rb211.
May 6, 2016, 11:28 am
#1495
Company Representative
Join Date: Jun 2015
Posts: 462
Is the BA Holiday Finder permanently broken? I always get this message:
"Sorry, there is a problem with our systems and we cannot show you our top selling holidays at the moment. Please try again later or check prices and availability for other destinations."
It's said this every time I've checked for about a month...
"Sorry, there is a problem with our systems and we cannot show you our top selling holidays at the moment. Please try again later or check prices and availability for other destinations."
It's said this every time I've checked for about a month...
Simon
May 6, 2016, 12:07 pm
#1496
Company Representative
Join Date: Jun 2015
Posts: 462
Hi everyone,
Our apologies for the problem affecting redemptions today. It is fixed now.
We are addressing the causes of recent site outages to ensure Ba.com returns to normal service levels.
Thanks for your patience.
Simon
Our apologies for the problem affecting redemptions today. It is fixed now.
We are addressing the causes of recent site outages to ensure Ba.com returns to normal service levels.
Thanks for your patience.
Simon
May 6, 2016, 12:19 pm
#1497
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Just wondering if there is any plan to offer part-pay with Avios on multi-city bookings that involve different departure point and destination? (E.g. XXX-LON-YYY)
How that sort of itinerary seems to price up seems to be a combination of two one-ways as the change fees for one way is in EUR and the other is in GBP. I'm wondering if that is the cause of stopping the part-pay with Avios option from being offered?
How that sort of itinerary seems to price up seems to be a combination of two one-ways as the change fees for one way is in EUR and the other is in GBP. I'm wondering if that is the cause of stopping the part-pay with Avios option from being offered?
May 6, 2016, 12:36 pm
#1498
Company Representative
Join Date: Jun 2015
Posts: 462
Just wondering if there is any plan to offer part-pay with Avios on multi-city bookings that involve different departure point and destination? (E.g. XXX-LON-YYY)
How that sort of itinerary seems to price up seems to be a combination of two one-ways as the change fees for one way is in EUR and the other is in GBP. I'm wondering if that is the cause of stopping the part-pay with Avios option from being offered?
How that sort of itinerary seems to price up seems to be a combination of two one-ways as the change fees for one way is in EUR and the other is in GBP. I'm wondering if that is the cause of stopping the part-pay with Avios option from being offered?
As you can appreciate our development wishlist is long and sadly we can't do everything but thanks for the suggestion.
Simon
May 7, 2016, 7:11 pm
#1499
Join Date: Mar 2015
Programs: BA Gold, MM Senator, FB Silver, HH Gold, Marriott Platinum, SPG Gold
Posts: 83
don't think it is a big deal but would be nice this can be fixed.
The system doesn't seem to populate the second airport in a less known city. Obviously there is no problem for london and tokyo etc. But it becomes a problem for less known cities/airports, for example, Taipei and Seoul.
Avios Calculator/Reward Availability/Book flights with Avios all have same problem. For example, i was trying to book a reward flight from Seoul to Tokyo (HND) with Japan Airline. When you type Seoul, only ICN is populated and no other choice is given. If you accept ICN and type in HND, you will find no flight. Japan airline actually flies from GMP (a less known airport in Seoul) to HND. If someone is familar with this route, he can type GMP directly and put HND as destination to book the reward ticket without any problem.
I think the system in the background recognises this airport (thus routes from/to this airport) but maybe there is missing link somewhere so BA.com only assumes there is one airport in Seoul. In addition, BA.com doesn't chagne to the other airport in the same city automatically.
Same goes for Taipei. Japan airline flies from less known airport (TSA) to HND and TSA is not a choice on BA.com. However the difference is if you type TPE (the only choice BA.com gives if taipei is typed), the website shows no flight from this city but it displays flights from TSA to HND automatically. Not sure why this cannot be done for GMP related routes.
The system doesn't seem to populate the second airport in a less known city. Obviously there is no problem for london and tokyo etc. But it becomes a problem for less known cities/airports, for example, Taipei and Seoul.
Avios Calculator/Reward Availability/Book flights with Avios all have same problem. For example, i was trying to book a reward flight from Seoul to Tokyo (HND) with Japan Airline. When you type Seoul, only ICN is populated and no other choice is given. If you accept ICN and type in HND, you will find no flight. Japan airline actually flies from GMP (a less known airport in Seoul) to HND. If someone is familar with this route, he can type GMP directly and put HND as destination to book the reward ticket without any problem.
I think the system in the background recognises this airport (thus routes from/to this airport) but maybe there is missing link somewhere so BA.com only assumes there is one airport in Seoul. In addition, BA.com doesn't chagne to the other airport in the same city automatically.
Same goes for Taipei. Japan airline flies from less known airport (TSA) to HND and TSA is not a choice on BA.com. However the difference is if you type TPE (the only choice BA.com gives if taipei is typed), the website shows no flight from this city but it displays flights from TSA to HND automatically. Not sure why this cannot be done for GMP related routes.
Last edited by littletiger; May 7, 2016 at 7:20 pm
May 8, 2016, 10:40 am
#1500
Company Representative
Join Date: Jun 2015
Posts: 462
don't think it is a big deal but would be nice this can be fixed.
The system doesn't seem to populate the second airport in a less known city. Obviously there is no problem for london and tokyo etc. But it becomes a problem for less known cities/airports, for example, Taipei and Seoul.
Avios Calculator/Reward Availability/Book flights with Avios all have same problem. For example, i was trying to book a reward flight from Seoul to Tokyo (HND) with Japan Airline. When you type Seoul, only ICN is populated and no other choice is given. If you accept ICN and type in HND, you will find no flight. Japan airline actually flies from GMP (a less known airport in Seoul) to HND. If someone is familar with this route, he can type GMP directly and put HND as destination to book the reward ticket without any problem.
I think the system in the background recognises this airport (thus routes from/to this airport) but maybe there is missing link somewhere so BA.com only assumes there is one airport in Seoul. In addition, BA.com doesn't chagne to the other airport in the same city automatically.
Same goes for Taipei. Japan airline flies from less known airport (TSA) to HND and TSA is not a choice on BA.com. However the difference is if you type TPE (the only choice BA.com gives if taipei is typed), the website shows no flight from this city but it displays flights from TSA to HND automatically. Not sure why this cannot be done for GMP related routes.
The system doesn't seem to populate the second airport in a less known city. Obviously there is no problem for london and tokyo etc. But it becomes a problem for less known cities/airports, for example, Taipei and Seoul.
Avios Calculator/Reward Availability/Book flights with Avios all have same problem. For example, i was trying to book a reward flight from Seoul to Tokyo (HND) with Japan Airline. When you type Seoul, only ICN is populated and no other choice is given. If you accept ICN and type in HND, you will find no flight. Japan airline actually flies from GMP (a less known airport in Seoul) to HND. If someone is familar with this route, he can type GMP directly and put HND as destination to book the reward ticket without any problem.
I think the system in the background recognises this airport (thus routes from/to this airport) but maybe there is missing link somewhere so BA.com only assumes there is one airport in Seoul. In addition, BA.com doesn't chagne to the other airport in the same city automatically.
Same goes for Taipei. Japan airline flies from less known airport (TSA) to HND and TSA is not a choice on BA.com. However the difference is if you type TPE (the only choice BA.com gives if taipei is typed), the website shows no flight from this city but it displays flights from TSA to HND automatically. Not sure why this cannot be done for GMP related routes.
Simon