Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 7, 2018, 3:36 am
#3061
Join Date: May 2018
Programs: BAEC, SPG
Posts: 57
Change of address
With the upcoming merger of Avios and BAEC I'm trying to move my household Avios a/c into my BA a/c.
Unfortunately my other half has a different address registered on BA.com (old US address) but website won't let her change it. When she clicks update (or view) personal information) it asks her date of birth then says "page not found" and reloads homepage.
Tried on various browsers (Chrome, IE, Safari) to no avail. Then tried calling BA who said I had to email [email protected] with proof of address. Have sent that email along with proof of address (2 weeks ago)... no response... tried raising a complaint on BA.com.... no response (waiting 1 week).
anyone have any ideas?
Unfortunately my other half has a different address registered on BA.com (old US address) but website won't let her change it. When she clicks update (or view) personal information) it asks her date of birth then says "page not found" and reloads homepage.
Tried on various browsers (Chrome, IE, Safari) to no avail. Then tried calling BA who said I had to email [email protected] with proof of address. Have sent that email along with proof of address (2 weeks ago)... no response... tried raising a complaint on BA.com.... no response (waiting 1 week).
anyone have any ideas?
May 8, 2018, 2:56 am
#3062
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
In exec club page, trying to see my bookings, you see the first three, press the button to see all the bookings and it fails.
Chrome browser, Windows 10.
It's been like it for a while. Can see bookings fine on the android mobile app. I have about 10 bookings up the spout so it's a bit of a pain that it doesn't work.
- i see this is a common problem that remains unfixed. Looks to me like a malformed URL.. -
Chrome browser, Windows 10.
It's been like it for a while. Can see bookings fine on the android mobile app. I have about 10 bookings up the spout so it's a bit of a pain that it doesn't work.
- i see this is a common problem that remains unfixed. Looks to me like a malformed URL.. -
Furthermore, I can't even get MMB to load any the first 3 bookings listed.
I thought it might have been weekend maintenance, but now I'm not so sure. Fortunately the App (on iPad) is functioning, but of course that doesn't have full capabilities such as meal orders.
May 8, 2018, 3:01 am
#3063
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
It does. If you click on MMB, it loads up the web view and you can do anything you can do on the desktop version.
May 8, 2018, 3:15 am
#3064
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
I thought it would, but on one booking I'm getting [twice) ...
"Could not load page
A server with the specified hostname could not be found"
It goes to MMB, and then just 'pinwheels' endlessly. I suspect it's because it's a codeshare on AA, but AA won't let me manage it either!
Other ones [on BA] seems to behave normally, after again twice putting up that error panel.
Very strange!
"Could not load page
A server with the specified hostname could not be found"
It goes to MMB, and then just 'pinwheels' endlessly. I suspect it's because it's a codeshare on AA, but AA won't let me manage it either!
Other ones [on BA] seems to behave normally, after again twice putting up that error panel.
Very strange!
May 8, 2018, 10:54 am
#3065
Join Date: Sep 2014
Location: DFW or GOT or...
Programs: BA Silver, Marriott GFL
Posts: 820
Having trouble with the new website. Trying to find the availability for "buy with money and upgrade with Avios". Can anyone point me in the right direction? I am not actually planning to book this on the site, but am hoping to find the info so I can use it to pick my flights and call for upgrade with Avios as I usually do.
Guidance appreciated
Guidance appreciated
May 8, 2018, 12:16 pm
#3066
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
From the home page, log in. Click on the strip that says "My account details". In the right-hand column, under "Useful links", click "Book flights with Avios". On the next page, click the "Book and upgrade" tab.
May 8, 2018, 12:46 pm
#3067
Join Date: May 2004
Location: NYC - LON
Posts: 33
Two failing links in My Executive Club / Manage My Account
View All Bookings https://www.britishairways.com/trave...club/_gf/en_gb
Update Personal Information https://www.britishairways.com/trave...club/_gf/en_gb
Both resulting in 'The page you requested cannot be found' Infuriating.
View All Bookings https://www.britishairways.com/trave...club/_gf/en_gb
Update Personal Information https://www.britishairways.com/trave...club/_gf/en_gb
Both resulting in 'The page you requested cannot be found' Infuriating.
May 8, 2018, 1:20 pm
#3068
Join Date: May 2018
Programs: BA Exec club
Posts: 1
Cannot complete Avios + cash car rental bookings
Have been trying for a week to complete an BA Avios + cash car rental booking.
Each time I get to the end of the process and it tells me there is a problem with the payment, but it still sends a pending transaction to my credit card.
Have spoken to customer services who had the same issue trying tp make the booking for me, and could only advise I try again in a few days. I waited and it's still not working.
I know it's not just me because my spouse also tried and got the same issue.
Any others having this issue?
Each time I get to the end of the process and it tells me there is a problem with the payment, but it still sends a pending transaction to my credit card.
Have spoken to customer services who had the same issue trying tp make the booking for me, and could only advise I try again in a few days. I waited and it's still not working.
I know it's not just me because my spouse also tried and got the same issue.
Any others having this issue?
May 8, 2018, 1:53 pm
#3069
Join Date: Sep 2014
Location: DFW or GOT or...
Programs: BA Silver, Marriott GFL
Posts: 820
Ha! Went away from the computer for a few hours and now I find the booking column on the left that I am used to seeing.
I will keep your directions for next time things vanish for me. Thank you @Globaliser!
I will keep your directions for next time things vanish for me. Thank you @Globaliser!
May 9, 2018, 3:13 am
#3070
Join Date: Aug 2015
Posts: 447
Have not been able to see my upcoming flights for weeks now. https://www.britishairways.com/trave..._gb?eId=106010 always results in a "Page not found". Ridiculous!
Is there any other way to get to my bookings, other than finding the booking codes in my emails?
Is there any other way to get to my bookings, other than finding the booking codes in my emails?
May 9, 2018, 3:16 am
#3071
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Have not been able to see my upcoming flights for weeks now. https://www.britishairways.com/trave..._gb?eId=106010 always results in a "Page not found". Ridiculous!
Is there any other way to get to my bookings, other than finding the booking codes in my emails?
Is there any other way to get to my bookings, other than finding the booking codes in my emails?
May 9, 2018, 3:57 am
#3072
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Yes, scroll up to post #3042 .
May 9, 2018, 5:40 am
#3074
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
May 9, 2018, 6:31 am
#3075
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
You have to go into MMB for any given booking, and you get a "My other bookings" link.
Last edited by ringingup; May 9, 2018 at 6:48 am