Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 9, 2018, 6:43 am
#3076
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
Ah, that one! Yes, it works! Thanks for the clarification. At least I managed to get into MMB this time 
Sadly I seem to have a corrupted code-share booking which I can’t access either through BA or AA.
EDIT ... Oh, I have (slowly, but at last) got into that rogue booking on both BA.com and AA.com, although the meal ordering is somewhat contradictory!!
Sadly I seem to have a corrupted code-share booking which I can’t access either through BA or AA.
EDIT ... Oh, I have (slowly, but at last) got into that rogue booking on both BA.com and AA.com, although the meal ordering is somewhat contradictory!!
Last edited by T8191; May 9, 2018 at 7:00 am
May 9, 2018, 7:47 am
#3077
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
We are talking about a different link, though.
You have to go into MMB for any given booking, and you get a "My other bookings" link.
https://s7.postimg.cc/kc4vj53vf/mmb.png
You have to go into MMB for any given booking, and you get a "My other bookings" link.
https://s7.postimg.cc/kc4vj53vf/mmb.png
Last edited by LTN Phobia; Mar 1, 2019 at 6:48 am Reason: Image removed at original author's request
May 9, 2018, 8:00 am
#3078
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
The only way into future bookings that seems to work at the moment ... what a farce (although not surprised, of course).
Thanks again ^
Thanks again ^
May 9, 2018, 7:28 pm
#3079
Original Member
Join Date: May 1998
Programs: One World
Posts: 557
I'm currently not able to book Avios flights from JFK-AMS. It continues to give error "there was a problem with your request, pls try again later". This happens on the "stopover" page. I don't want a stopover. Even if i do fill out a stopover it gives same error. All legs (JFK-LHR, LHR-AMS vv) are available to book individually so its not because of lack of availability. Twitter has not been helpful so far. Don't realy want to call to make booking. Anyone else seen this problem? Presume its temporary but has been an issue for the last 1-2 days for me.
May 10, 2018, 6:27 am
#3080
Join Date: Mar 2016
Programs: BAEC Gold
Posts: 74
I can't log in to BAEC. I've tried various different browsers, and different IP addresses. The helpful advice is to log in to the BAEC to find the GC line, which of course I can't do! (No idea where my card is either.) Is anyone else having problems?
May 10, 2018, 6:36 pm
#3081
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,752
I posted on entry #3058 my problems trying to get into a reservation for my wife going to and from Spain. I am on a separate pnr and can access my reservation. I had called ba twice last week and they acknowledge a problem and assured me it would be fixed. Needless to say it has not been fixed. 'Tonight I get 2 emails for each pnr about our flights this coming tues. may15. There is a link on each email to go to mmb. The one for my res. takes me straight to my res. but the one for my wife's still does not connect to the res. What is up with BA IT? It is horrible.
May 11, 2018, 1:48 am
#3082
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,212
The "Update Personal Information" links still do not work, weeks after BA were allegedly fixing them. 
Does anyone from BA actually read this thread ?
Does anyone from BA actually read this thread ?
May 11, 2018, 5:08 am
#3083
Join Date: Feb 2014
Location: UK
Posts: 261
The app continues to constantly log me out. Right now I'm locked out and have requested to set a new pwd. Despite following their instructions to the letter it keep telling me I have an invalid character which I HAVE NOT!
Its amateur hour. So frustrating.
Its amateur hour. So frustrating.
May 11, 2018, 12:55 pm
#3084
Join Date: Jan 2012
Programs: BA Gold
Posts: 124
Key point being that BA are also refusing to update people’s details over the phone, so they are breaching customers’ rights under GDPR to ensure the data they hold about them is accurate.
May 13, 2018, 3:28 am
#3085
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
GDPR / ICO
2 weeks till GDPR kicks in then it’s straight to the ICO if it’s still not fixed.
Key point being that BA are also refusing to update people’s details over the phone, so they are breaching customers’ rights under GDPR to ensure the data they hold about them is accurate.
May 13, 2018, 8:47 am
#3086
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,354
In exec club page, trying to see my bookings, you see the first three, press the button to see all the bookings and it fails.
Chrome browser, Windows 10.
It's been like it for a while. Can see bookings fine on the android mobile app. I have about 10 bookings up the spout so it's a bit of a pain that it doesn't work.
- i see this is a common problem that remains unfixed. Looks to me like a malformed URL.. -
Chrome browser, Windows 10.
It's been like it for a while. Can see bookings fine on the android mobile app. I have about 10 bookings up the spout so it's a bit of a pain that it doesn't work.
- i see this is a common problem that remains unfixed. Looks to me like a malformed URL.. -
May 13, 2018, 9:17 am
#3087
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 366
May 13, 2018, 9:38 am
#3088
Join Date: Jan 2009
Location: London
Programs: BA Gold, Hilton Diamond, Eurobonus Gold, Hyatt Diamond, SPG Gold
Posts: 460
I can’t seem to make any reward bookings. As soon as I enter the route and presss next, I get told to try again later. Anyone else having this issue?
May 13, 2018, 10:28 am
#3089
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
Yes, been having trouble with reward bookings today too. Also this nonsense where it asks for me to select the return trip before it can calculate the cost - but clearly I already have selected it:
May 13, 2018, 10:31 am
#3090
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
Anyone else seen a problem with reward flight seat selection?
Last couple of reward bookings, I go into MMB to select seats and it shows me the seats I have apparently been allocated, but the confirm button is greyed out. I have to change both seats to somewhere else, confirm them, then go back and change them back to where they were.
Last couple of reward bookings, I go into MMB to select seats and it shows me the seats I have apparently been allocated, but the confirm button is greyed out. I have to change both seats to somewhere else, confirm them, then go back and change them back to where they were.