Originally Posted by
ChemicalWoody
2 weeks till GDPR kicks in then it’s straight to the ICO if it’s still not fixed.
Key point being that BA are also refusing to update people’s details over the phone, so they are breaching customers’ rights under GDPR to ensure the data they hold about them is accurate.
i suspect, at least in the early days, the ICO will consider how significant the breach is before deciding how hard to come down on the offending company - is it that your preference for a window seat isn't recorded correctly (soft) or is it that they have the wrong date of birth and won't correct it (hard) !