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BA LHR T5 Galleries First Lounge (Flounge) : food and drink options

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Old Jan 7, 2016, 2:16 pm
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Last edit by: KARFA
This thread gives the current catering options for the Galleries First Lounge (Flounge) in LHR Terminals 3 and 5. This lounge is open to BAEC Gold and oneworld Emerald card holders. Passengers flying BA on a First ticket can also use the Concorde Room. The catering supplier was changed on 2 May 2013 to BaxterStorey. Click here to see the former thread, which covered that turbulent period.

The T3 lounge is identical to T5 in terms of food and drink options. However there is no Concorde Room in T3 so from 18:30 hrs there is a pre-flight dining option for First travellers, see here for more details.

The current catering options in the First lounge can be found in the first post in the thread, or you can click here. Currently lounge menus are not always on display in the lounge, but this link may be your best bet to see the options.

Catering options - other LHR lounges
Concorde Room (CCR) LHR : menus 2018
Galleries Club lounges LHR: Dining menu and food options - T3 and T5

For the First and Club lounges at Gatwick and the UK domestic lounges in Newcastle, Manchester, Edinburgh, Glasgow, Belfast, Leeds, Aberdeen, and Inverness
First Lounge London Gatwick Catering options
Galleries Club Lounge Gatwick (North Terminal): Catering options from April 2013 (n.b. no separate 2014-2018 threads)
UK Domestic lounges (outside London) - catering arrangements from April 2013 (n.b. no separate 2014-2018 threads)

BA Champagne & Wine thread
The LHR CCR cocktail menu - cocktail menu introduced May 2014
The 2017 BA Champagne & Wine Thread - covers LHR & LGW lounges and in the air

Archived food & drink threads
Concorde Room (CCR) LHR: menus 2017
Concorde Room (CCR) LHR: menus 2016
Concorde Room (CCR) LHR: menus 2015
Concorde Room (CCR) LHR: menus 2014
Concorde Room (CCR) LHR: menus 2013
Concorde Dining Room IAD: menus and food options - see new Concorde Rooms and Bars: JFK, IAD, SIN, DXB linked above
Galleries First (Flounge) LHR: Dining menu and food options 2015 - T3 and T5
Galleries First (Flounge) LHR: Dining menu and food options 2014 - T3 and T5
Galleries First (Flounge) LHR: Dining menu and food options 2013 - T3 and T5
First Lounge London Gatwick (North terminal): Catering options from April 2013 (n.b. no separate 2014 or 2015 thread)
The 2016 BA Champagne & Wine Thread - covers LHR & LGW lounges and in the air
The 2014 BA Champagne & Wine Thread - covers LHR & LGW lounges and in the air
The 2013 BA Champagne & Wine Thread - covers LHR & LGW lounges and in the air
International Lounge Terminal 1 LHR - catering options from May 2013 - T1 international flights
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BA LHR T5 Galleries First Lounge (Flounge) : food and drink options

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Old Jul 29, 2016 | 10:55 am
  #166  
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Remind me... The menu, why do they hide it?! Is it deliberate, or is it an oversight? This was Tuesday lunchtime this week, when I was trying to impress a guest by telling them how great it was you could order something a la carte if you didn't like the slop on offer at the buffet

In the end, I was able to flag someone down and get a burger (as did a couple of other guests from the looks of things), but it would have been nice to have the choice

Even if they don't want to leave menus on every table, at least have a stack of them visible, so people can read and order from them...
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Old Jul 29, 2016 | 11:11 am
  #167  
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Originally Posted by kt74
Remind me... The menu, why do they hide it?! Is it deliberate, or is it an oversight? This was Tuesday lunchtime this week, when I was trying to impress a guest by telling them how great it was you could order something a la carte if you didn't like the slop on offer at the buffet

In the end, I was able to flag someone down and get a burger (as did a couple of other guests from the looks of things), but it would have been nice to have the choice

Even if they don't want to leave menus on every table, at least have a stack of them visible, so people can read and order from them...
There are usually a few on the servers' podiums.
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Old Jul 29, 2016 | 11:12 am
  #168  
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Originally Posted by kt74
Remind me... The menu, why do they hide it?! Is it deliberate, or is it an oversight? This was Tuesday lunchtime this week, when I was trying to impress a guest by telling them how great it was you could order something a la carte if you didn't like the slop on offer at the buffet

In the end, I was able to flag someone down and get a burger (as did a couple of other guests from the looks of things), but it would have been nice to have the choice

Even if they don't want to leave menus on every table, at least have a stack of them visible, so people can read and order from them...
Maybe the thinking is that if the less educated on GF etiquette don't see the menu then they won't order from it. Out of sight, out of mind...! Of course, that's just the cynic in me speaking.
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Old Jul 29, 2016 | 11:17 am
  #169  
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Originally Posted by kt74
Remind me... The menu, why do they hide it?! Is it deliberate, or is it an oversight? This was Tuesday lunchtime this week, when I was trying to impress a guest by telling them how great it was you could order something a la carte if you didn't like the slop on offer at the buffet
Cost cutting...
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Old Jul 29, 2016 | 2:08 pm
  #170  
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I think we all need to take a minute to consider the ridiculousness of a catering facility that offers a menu, but then deliberately keeps that menu away from the diners.
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Old Jul 29, 2016 | 2:45 pm
  #171  
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Originally Posted by Aus_Mal
Cost cutting...
Yes, this was confirmed by a manager.

There is a post somewhere on this forum about this but the huge cost savings on the BS contract vs Compass was in the order of millions so something had to give. Food, especially protein is very expensive, look at the CE afternoon tea. Carbs are cheap. There is a reason why BA is Bevvie Airways, especially assisted Diageo.

It's highly amusing the plastic chicken in the club sandwich is too premium to feature in the GF menu .
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Old Aug 1, 2016 | 4:11 am
  #172  
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Is the selection at the front end of this thread still valid? I'm taking Ms LibertyUk into the FLounge for the first time this month and have been trying to lower expectations, although she'll be largely happy with decent champagne!
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Old Aug 1, 2016 | 4:15 am
  #173  
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Originally Posted by libertyuk
Is the selection at the front end of this thread still valid? I'm taking Ms LibertyUk into the FLounge for the first time this month and have been trying to lower expectations, although she'll be largely happy with decent champagne!
Yes, more or less. The order menu is the same as the Concorde Room (which has its own Dashboard thread, minus the club sandwich). The buffet photos above are a few days old and from T3, T5 will have similar but typically more extensive range, particularly the tapas bar after 12 midday, and less "down time" between dishes.
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Old Aug 1, 2016 | 5:17 am
  #174  
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Originally Posted by stu1985
Maybe the thinking is that if the less educated on GF etiquette don't see the menu then they won't order from it. Out of sight, out of mind...! Of course, that's just the cynic in me speaking.
I put my hand up to that.
My first visit was last October and I had a feeling there were supposed to be some a la carte items but in my excitement had a go at the buffet because there were no menus around and I didn't want to make a fool of myself by asking.
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Old Aug 1, 2016 | 12:15 pm
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What time do they start breakfast in the lounge?
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Old Aug 1, 2016 | 12:21 pm
  #176  
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Originally Posted by GentleGiant
What time do they start breakfast in the lounge?
When it opens at 0500.
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Old Aug 1, 2016 | 12:30 pm
  #177  
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Great thanks

Was concerned might be say an hour or so before they got going.
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Old Aug 2, 2016 | 4:41 am
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No wine or champagne glasses anywhere in GF

Went in GF Friday before last and found not a single wine or champagne glass anywhere. Not at either of the drinks stations, not at the champagne area around the corner, nowhere. There were some tumblers next to the soft drinks as you walk into the food area, but that was it.

No sign of a server either. Went out front and reported this to BA staff who shrugged and said it was a problem for the catering staff and I needed to just wait for one of them to appear. Waited about 10 minutes. In the end I went upstairs to Galleries, grabbed a handful of wine glasses, carried them downstairs and put them out in GF where they were snapped up by a grateful swarm.

Commented on the SMS survey that I was happy to collect glasses, do the dishes or the hoovering ... but only in exchange for Avios and got an immediate phone call of apology from the lounge manager. She was very sincere but also clear that this was an issue for the caterers to fix and that it had just been a busy day. No Avios for my efforts, though

Anyway, the food...
Originally Posted by KARFA
There are usually a few on the servers' podiums.
Not my experience. Of my last six visits, five had no menus to be seen on tables, server podiums or anywhere else. On the other occasion, there were lots of menus available on tables. Unsurprisingly, there is a clear correlation between lack of menus and more people just eating whatever is on offer at the 'slop'.
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Old Aug 2, 2016 | 5:48 am
  #179  
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Originally Posted by ajamieson
Went in GF Friday before last and found not a single wine or champagne glass anywhere. Not at either of the drinks stations, not at the champagne area around the corner, nowhere. There were some tumblers next to the soft drinks as you walk into the food area, but that was it.

No sign of a server either. Went out front and reported this to BA staff who shrugged and said it was a problem for the catering staff and I needed to just wait for one of them to appear. Waited about 10 minutes. In the end I went upstairs to Galleries, grabbed a handful of wine glasses, carried them downstairs and put them out in GF where they were snapped up by a grateful swarm.

Commented on the SMS survey that I was happy to collect glasses, do the dishes or the hoovering ... but only in exchange for Avios and got an immediate phone call of apology from the lounge manager. She was very sincere but also clear that this was an issue for the caterers to fix and that it had just been a busy day. No Avios for my efforts, though

Anyway, the food...

Not my experience. Of my last six visits, five had no menus to be seen on tables, server podiums or anywhere else. On the other occasion, there were lots of menus available on tables. Unsurprisingly, there is a clear correlation between lack of menus and more people just eating whatever is on offer at the 'slop'.
I've always found asking a staff member for one results in a menu appearing, too.
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Old Aug 2, 2016 | 9:05 pm
  #180  
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Originally Posted by libertyuk
Is the selection at the front end of this thread still valid? I'm taking Ms LibertyUk into the FLounge for the first time this month and have been trying to lower expectations, although she'll be largely happy with decent champagne!
Last week the fizz was Henriot iirc. Not the best and I'm not a fussy drinker by any stretch of the imagination.
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