Report Amex website problems here
Mar 23, 2013, 11:47 am
#151
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
- go to https://americanerxpress.com
- LOGIN
- Scroll to botton of page
- Click: Contact Us
- Click the envelope icon at the top of the next page
Mar 28, 2013, 12:26 pm
#152
Join Date: Feb 2013
Location: PA & SoCal
Programs: UA Silver, Kimpton InnerCircle VIP, SPG Platinum, Hhonors Gold, Hyatt Diamond.
Posts: 65
I've had three attempted point transfers this week cancelled on AMEX's end as a result of "technical difficulties". Spoke with an MR rep and she said they're having system issues and any transfers to SPG right now have to be done manually, via an inquiry over the phone. Someone is supposed to call me within 24 hours to confirm the points have been moved. I'm hoping this works quickly, as SPG is holding a suite for me until the points go through.
Mar 28, 2013, 5:23 pm
#154
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Apr 28, 2013, 3:34 pm
#156
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
http://www.flyertalk.com/forum/ameri...o-through.html
Apr 28, 2013, 11:21 pm
#157
Join Date: Aug 2008
Location: YXY
Posts: 3,506
The "Business" logo from the top navigation bar is usually misplaced on the page - not in the navigation bar, but below the "My Account" logo.
On most pages this is not an issue. On the "Rewards" page, however, the "Business" logo sits above the "My Points" link. So I can not click that link with the mouse. I have to hit the Tab key 16 times to go to "My Points", then hit enter. This is the only way I can access my Rewards points account.
I have reported this to Amex over a year ago, but nothing has changed.
I experience this on several computers with different browsers (today, I've tried with Firefox 20, Chromium and Epiphany.)
On most pages this is not an issue. On the "Rewards" page, however, the "Business" logo sits above the "My Points" link. So I can not click that link with the mouse. I have to hit the Tab key 16 times to go to "My Points", then hit enter. This is the only way I can access my Rewards points account.
I have reported this to Amex over a year ago, but nothing has changed.
I experience this on several computers with different browsers (today, I've tried with Firefox 20, Chromium and Epiphany.)
Apr 29, 2013, 7:24 am
#158
Join Date: May 2011
Location: CT
Programs: HHonors Silver
Posts: 429
Previous inconclusive discussion here, begin at post 24:
http://www.flyertalk.com/forum/ameri...o-through.html
http://www.flyertalk.com/forum/ameri...o-through.html
Jun 26, 2013, 3:55 am
#160
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
I assume that this is an intentional change, rather than an error, but I no longer see my Membership Rewards that are pending; on the main AmEx page, I just see my current MR balance, and then earned and used points.
Is there a way to see pending points, other than by just looking at a statement and seeing how much the last statement amount was?
Thanks.
Is there a way to see pending points, other than by just looking at a statement and seeing how much the last statement amount was?
Thanks.
Jun 26, 2013, 1:20 pm
#161
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
Posts: 927
I made a few billpay transactions last week. Got the email alerts from amex on Monday morning that they received the payments. It's now Wednesday yet the payments haven't show up online. Anybody else experiencing this problem?
Jun 26, 2013, 1:25 pm
#162
Join Date: Nov 2011
Posts: 21
Same here. The available credit after making payments is showing correctly on the revolving cards, the payment was taken from my bank account for both revolving and charge cards, but it's not appearing online.
Jun 26, 2013, 2:39 pm
#163
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,381
Ditto. Made my payments days ago - the cash cleared my bank, but my balance still shows no credit being applied against it. Glad to know I'm not alone.
Further, I think my MR account balance is short by a few thousand points.
Further, I think my MR account balance is short by a few thousand points.
Jun 26, 2013, 10:34 pm
#164
Join Date: Nov 2008
Location: YMQ
Programs: UA*G
Posts: 268
Jun 26, 2013, 11:38 pm
#165
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
I had a scheduled payment for 27th but decided to move it to 25th. First the delete button did not work from the payment summary page. I finally was able to delete the 27th one from the Pay Bill screen. Rescheduled it for 25th, got an automatic Payment Received email from AMEX, money cleared my bank the same day 25th. But the payment is not posted. I sent a Missing Payment SM and got a cheerful reply said "Dont worry.", the payment was received on 25th and was now "being processed."
